There are a variety of ways to route incoming calls to specific departments, teams, groups of employees, or individuals. The most common ways to route calls is by an employee answering the phone when it rings, via a live receptionist, or through an Auto Attendant. All options will help a caller get to where they need to go eventually, but utilizing an Auto Attendant with your phone system will significantly improve the likelihood they reach the correct destination the first time. Not only does this improve the customer experience, but it also saves your company from wasting precious time that can be better spent on other tasks and projects.
So what exactly is an Auto Attendant? Think of it as a virtual receptionist. An Auto Attendant presents the caller with an audible greeting (that is customized for your business), which offers the caller options to select. Once an option has been made, the call will be redirected to the chosen destination.
Auto Attendants are an invaluable feature of cloud-based business phone systems, and we’ve highlighted three key benefits below.
Top 3 benefits of implementing an Auto Attendant at your business
1. Your own virtual receptionist:
Gone are the days of needing someone, whether a dedicated receptionist or team member, to answer the phone and route calls to the appropriate destination. With cloud-based phone systems, such as Nextiva Office®, you can program callers’ options and route calls automatically to the specified destination.
2. Increase team productivity:
How many times has a customer called your office when they meant to call your location across town, or you answered a call that was meant for the Billing department? By understanding your customers and what they commonly call in about, you can customize your Auto Attendant to include these options and significantly reduce the amount of times your team answers a call that is not related to their job responsibilities. Reducing the amount of time wasted on these calls will increase your team’s productivity (less interruptions!).
3. Significant cost savings:
Eliminating the need for a receptionist or team member to route calls saves you significant operating costs and human resources. The money previously spent on these wages can be reallocated to other areas of your business that will propel it forward.
All Nextiva Office plans come with the Auto Attendant feature. To learn more about how Auto Attendants and other cloud-based features can improve your business communications visit www.nextiva.com.