We are thrilled to share that Nextiva was recognized by customers on Gartner Peer Insights as a Customers’ Choice in two categories in the April 2023 Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service.

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Gartner Peer Insights "Voice of the Customer"company size segment
Gartner Peer Insights "Voice of the Customer" region segment
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Numbers we’re proud of:

Rating for Nextiva

“We believe every business should have access to the technology that gives the largest corporations in the world an advantage. We’re on a mission to level the playing field, and arm the underdogs with tools that help provide amazing experiences for their teams and customers.”

Tracy Conrad
Co-Founder of Nextiva

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Here is some of the feedback our customers shared with Gartner:

The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision-makers. The aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution. The full methodology can be found here, and a complementary copy of the 2023 Gartner Peer Insights “Voice of the Customer for Unified Communications as a Service (April 2023) can be accessed here.

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GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. 

The graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available here upon request. 

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed, or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Voice of the Customer for Unified Communications as a Service, Worldwide, 26 April 2023

ABOUT THE AUTHOR

Lindsay Lapchuk

Lindsay is the Director of Public Relations at Nextiva. She tells illuminating stories about the fast-evolving world of business communications, and the people and technology on the frontlines of this change. Before Nextiva, Lindsay led Communications at FreshBooks, and has consulted for several successful start-ups and founders.

Posts from this author
  • Nextiva and Simplify360 are joining forces to help businesses cut down on apps, boost team productivity, and deliver amazing experiences for their customers.
  • Simplify360’s technology will help Nextiva bring its “one workspace” vision to market faster.
  • The acquisition expands Nextiva’s core offerings to include social media, reputation management, live chat, and helpdesk CRM.

Managing all the conversations that fuel your business just got easier! Nextiva has acquired Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to help over 5,000 global businesses seamlessly deliver world-class customer support across multiple channels, including email, live chat, social media, online reviews, and e-commerce. 

Amazing support across online channels is now table stakes: it’s a deciding factor for customers when engaging with a brand and expectations are only growing. But businesses are having a hard time keeping up. Teams are juggling multiple applications, conversations are in silos, and the customer journey is fragmented. This leads to frustrated teams and unhappy customers. 

From day one, Nextiva’s vision has been to bring together all your conversations and collaboration tools in one place, from voice, text, email, team chat, and meetings, and the single applications associated with all your files and contacts. Nextiva has developed the future of simplified business communications: one platform, one workspace, zero friction. 

With the addition of Simplify360’s social media, reputation management, live chat, and helpdesk CRM, Nextiva aims to become the most robust end-to-end business communications platform that enables teams to do more and deliver amazing experiences for customers along the way. 

Starting today, Nextiva customers will gain access to Simplify360’s offerings, including: 

  • Social media – All-in-one social suite for publishing, listening & more
  • Reputation management – End-to-end review management in one place
  • Live chat –  Provide real-time support to your customers 
  • Helpdesk CRM  – Streamline customer support with an organized and efficient system for managing requests and issues 

And the best part? Customers can look forward to a full integration of these features into Nextiva’s platform in the near future.

Nextiva CEO, Tomas Gorny and S360 CEO, Rohit Gupta
Nextiva CEO, Tomas Gorny and S360 CEO, Rohit Gupta.

“Our mission is to level the playing field so businesses of all sizes can compete with the big tech companies, and deliver amazing experiences for their customers and teams,” said Tomas Gorny, Co-founder and CEO of Nextiva. “No more time wasted toggling between multiple applications – Nextiva keeps teams productive and connected with customers, colleagues and vendors from wherever they are in the world.” 

The acquisition also opens the door for Nextiva to expand into the Asia-Pacific market, as we continue to grow and support more businesses globally. 

One place to manage it all.

Easily manage, monitor, engage, and analyze all social media channels in ONE PLACE.

ABOUT THE AUTHOR

Lindsay Lapchuk

Lindsay is the Director of Public Relations at Nextiva. She tells illuminating stories about the fast-evolving world of business communications, and the people and technology on the frontlines of this change. Before Nextiva, Lindsay led Communications at FreshBooks, and has consulted for several successful start-ups and founders.

Posts from this author
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