Posts Tagged ‘mobility’

Shared Call Appearance: Make & Receive Calls From Multiple Devices

Cloud-based phone systems are feature-rich and provide endless opportunities to improve your business’s internal and customer communication. While some features may seem basic, they can revolutionize your productivity and efficiency. One of these features that is often underrated, but deserves more attention is Shared Call Appearance.

Shared Call Appearance is a useful feature available with all Nextiva Office® plans that allows your phone number to be assigned to multiple phones/devices. This means you can have a phone at your office, your house, the Nextiva App on your smartphone and a phone at another location that all have your number assigned to it, and you can make and receive calls as yourself from any of these devices. You can also apply someone else’s line in your company to your phone to make and receive calls as them.  This feature is useful if you work out of multiple offices, or need others to have the ability to make and receive calls on your behalf. Below are additional business benefits of the Shared Call Appearance feature.

  • You work out of multiple offices: If you’re constantly jumping between one of your business locations and another, and occasionally work from home, this feature ensures you can make and receive calls from your phone number on multiple devices.
  • You want others to be able to make calls on your behalf: This is very practical for Executive Assistants, receptionists and other team members who you’d like to have the ability to make and receive calls using your specific phone number.
  • You want a specific team to use the same phone number: If you’d like a team that doesn’t make and receive a high volume of calls to have one phone number that they can all use and can see when someone else is currently using the line.

Do you use Shared Call Appearance? Is there another feature you can’t live without? Share in the comments below.

If you’d like to learn more about Nextiva’s cloud-based business phone service, please visit

5 Tips to Keep Working While Traveling from Stressing You Out

8-5 working while traveling smallI travel a lot, both for business and pleasure. Most of the time, I’m also working while on the plane, in the hotel room, and shuttling from place to place. It can be a lot to manage, trying to focus on the client meeting or conference I’m headed to a speaking engagement, while still taking care of my to-dos and ever-growing email inbox. But, fear not. I’ve found a few strategies that help me cope. Here are 5 tips to keep working while traveling from stressing you out.

Tip 1: Get Mobile

While I always have my laptop when I travel and work, but I wouldn’t survive without my mobile wi-fi and my smartphone. With these two items, I can work from anywhere, and I avoid the expensive hotel wi-fi. These tools allow me to develop content, read and respond to emails, make calls to clients on the road. Also if I need to map my way to a meeting and I can use my laptop in the rental car, and more. These days, there’s an app for just about everything, from GateGuru, which gives me the lay of any given airport, to Yelp, which helps me find the best place to take a client to dinner.

Tip 2: Let People Know You’ll Be Unavailable

When I don’t plan to check email or work (hello, sunny beach!) I let my clients and staff know I won’t be available several weeks in advance. That lets us come up with a plan to take care of any projects before I leave for vacation, and I don’t have to check my email, concerned that someone will need to reach me while I’m trying to relax. Also be sure to use an auto responder to tell people how long you’ll be away and when you are back in the office.

Tip 3: Work Around Your Travel Schedule

I know, I know: traveling gets you off your game. Your schedule gets all whacked out when you’re on a plane for half a day, wasting hours on flight delays, and then spending odd hours at a conference. I find a new work schedule while I’m traveling. I like to get work done on the plane that doesn’t necessarily require wi-fi. But if the plane does have wi-fi, I will respond to emails too. When I’m at the hotel, I work early in the morning. I still manage to get quite a bit of work done, even though I’m breaking up my schedule.

Tip 4: Plan Travel Around Business Opportunities

I recently went on a book tour for my book, Become Your Own Boss in 12 Months. Rather than flying from one end of the country to another, I lumped my appearances into geographic proximity so that I minimized my travel and could visit several cities that were relatively close to one another. I can’t tell you how much this cut down on my stress and I snuck in a family visit and dinners with friends too. 

Tip 5: Seek Out Business Contacts

If you are going to a city for a conference, look through your LinkedIn list and see who you know in that city. Going out for coffee with a contact you’ve never met in person provides you with opportunity to help one another. It’s those serendipitous conversations, I find, that often lead to business referrals.

Traveling can be stressful, even for a veteran at it like me. Find ways to maximize your time, get work done, and still have time to relax.

Go Mobile and Break Free From the Shackles of Your Desk Phone

Mobility ImageWhat is mobility? In today’s business environment, mobility leverages the latest cloud communication technology to enable workers to stay connected anytime, anywhere. Mobility is more than being able to make and receive calls from multiple locations. It’s using mobile devices to work anywhere and access company information, social media, web conferencing, note taking, virtual office on the go, and much more. Additionally, it helps companies improve team productivity, decrease costs, increase revenue, improve service and ultimately gain a competitive advantage.

So you know your business can benefit from being more mobile—now what?  Start by moving your phone system to the cloud. Implementing a cloud phone system, also known as a hosted or VoIP phone system, provides you with endless benefits that go far beyond saving your business money.

Go mobile and….

Maximize Productivity

  • Employees no longer need to be sitting at a desk to make and receive calls from their office number.
  • More effective collaboration within your business through improved internal communication.
  • Start a call at your desk and transfer it to your mobile device via an app during the call. The person on the other line will never know you are no longer at your desk.

Improve Customer Satisfaction

  • Respond to customer calls and queries wherever you may be.
  • Advanced call routing ensures customers are connected to the proper department or individual to reduce waiting time and multiple transfers.

Increase Efficiency

  • Reduce travel time through mobile conference technology.
  • Eliminate the need to give out multiple phone numbers to customers.

Manage Tasks

  • New mobile technologies integrate with office tasks so employees can manage their calendar, alerts, connections, etc.  

Create a Flexible Work Environment

  • Employees can essentially work from anywhere they have an Internet connection.
  • Empower them to work from home or elsewhere depending on their schedule and needs.

In today’s fast-paced and connected environment, customers expect to be able to reach you at all hours of the day. Moving your phone system to the cloud allows you to meet your customers’ needs while improving their experience with your business, ultimately building a loyal customer base that advocates for your business.

To learn more about Nextiva’s cloud phone system, visit

Cloud Voice: Hosted Business Phone Service

You may already be using the cloud to store your documents and files, but did you also know you can use it for your phone service? It can save you a significant amount of money, increase your team's productivity, and provide unparalleled mobility so you can stay connected to your customers and business from anywhere. 

traditional to cloud

What is cloud phone service?

While cloud voice technology, also known as VoIP or hosted phone service, is still relatively new, it can save your business a significant amount of time, resources, and money – especially when it comes to your phone system. A cloud phone system, also know as a hosted phone system or VoIP, is managed and maintained by a provider, such as Nextiva, so you don’t need to have an IT person on staff. Everything is done virtually.

A few of the benefits include:

  • Unlimited calling to the U.S., Canada & Puerto Rico
  • Flat monthly fee per line of service
  • No on-site IT professional needed
  • Lines of service can be added or reduced quickly
  • Advanced call routing based on your needs and preferences
  • Call forwarding
  • Connect multiple offices and remote workers to easily transfer calls
  • Voicemails sent to your email via audio file or transcription
  • Provider handles system maintenance
  • Always have the latest technology

This is just the tip of the iceberg. A cloud phone system can provide your business with features that will take your communication to the next level. To learn more, visit   

How Can Voicemail-to-Email Make Your Life Easier?

Paul Kida has been a member of the Nextiva Support Team since 2010 and now serves as the Onboarding Team Manager.

Voicemail is a very common way for a customer or client to provide you with detailed information about questions, concerns or projects. With so many different things going on in the work place day-to-day, it is expected that at least a few calls might end up in your voicemail box. 

When listening to a voicemail from the phone, it is often easy to miss a phone number or not clearly understand an important part of the message. And starting the entire message over just isn’t an efficient way to work. When using the voicemail-to-email feature, incoming messages are sent to your email where you can open the audio file and listen to it on your computer – a feature that saves time and increases your ability to work remotely.

When listening to a voicemail on a deskphone, you may be required to listen the entire message over again just to catch every important detail.  If there are account numbers, phone numbers, addresses, or other detailed information being left in the voicemail, you may need to listen to the entire voicemail multiple times in order to catch everything. Listening to your voicemails on your computer gives you a time saving advantage, because you can easily rewind to certain parts of the message in case you missed a detail. 

Voicemail-to-email can also help you organize how you will address the voicemail you just received. Certain email programs will let you set up flags and reminders that will ensure you don’t let certain high priority messages fall through the cracks. 

And, you have the ability to control the archived messages on your computer so you won't have to worry about a new message pushing an old message out. This way you don’t have to worry about accidentally deleting important information.

Check out the voicemail-to-email feature with any of the Nextiva Office plans. This feature can be set up within minutes on your phone system.


The Nextiva App Has Arrived!

The Nextiva App is here! Available for Nextiva Office ProPlus and Enterprise users on NextOS, it's a free application that simultaneously syncs your business communications between multiple devices. Find out more here:

Download the Nextiva App to your desktop and smartphone today!

Work Your Biz Wednesday: How to Develop an App for your Small Business

Use the mobile web to develop your small business! Learn how with these 5 tips from The Small Biz Lady, Melinda Emerson.

Mondays with Mike: Working from a Home Office

Do you prefer to work from home sometimes? Follow these three tips from Mike Michalowicz, author of "The Pumpkin Plan" and "The Toilet Paper Entrepreneur", to ensure your day is as productive and professional as possible.

Why Go Mobile?

VoIP is a powerful communication tool that is helping businesses of all sizes take advantage of numerous features. While significant cost savings is often the primary advantage of VoIP, mobility is quickly becoming a deciding factor for businesses to transition to VoIP communications.

The United States has the highest percentage of mobile workers, with 72.2% of the workforce mobile in 2008, according to IDC. By 2013, an estimated 75.5% of the U.S. workforce, or 119.7 million workers, will be mobile.

Mobility helps company employees stay connected anytime, anywhere by having access to important company information wherever they may be. There are three key areas where businesses can expect ROI from a mobile workforce, according to the Yankee Group:

  • Improved services
  • Decreased costs
  • Increased revenue

A mobile workforce that has constant access to real-time information and software can make smarter decisions and process requests faster, which leads to improved services. This also improves overall productivity since employees can work faster and more efficiently. IP phone technology like Cisco SPA phones feature productivity features like video conferencing, call forwarding, visual voicemail and other features to help a mobile workforce.

Plus, a successful mobile workforce helps decrease costs by reducing workflow volumes and streamlining business processes. New mobility solutions like IP-based phone systems reduce costs through Internet-based phone calls. Also, businesses ultimately reduce costs by streamlining both Internet and phone into one communications system. Internet-based calls and conferencing help to reduce costs by up to 85 percent, compared with legacy phone systems.

How Mobility is Helping SMBs Compete with Enterprises

Today’s small to medium-sized business customers expect SMBs to deliver service, support and products that are on par with big businesses. However, SMBs are often burdened with the need to provide these services with limited resources.

VoIP has emerged as a powerful new communication tool that is helping SMBs compete with larger businesses by providing enterprise-level support, service, mobility and more.

“SMBs know that having reliable, always-on communications helps them maintain the kind of quality of service that has traditionally been provided by much larger competitors with an established 9 to 5 culture,” according to the Wall Street Journal article, Technology is Helping SMBs to Become a Global Force.

There are numerous ways SMBs benefit from VoIP technology. The following are some of the more important ones SMBs use to help them better compete with larger companies:

  • Cost Savings – One of the biggest benefits of VoIP to SMBs is cost savings. With VoIP technology, phone calls are made over the Internet and can reduce a phone bill by as much as 85 percent, when compared with legacy phone lines.
  • Anywhere, Anytime Access – Today’s workforce is more mobile than ever and SMBs need to provide access to employees working out of hotel rooms, airport lounges, remote branches, and home offices. Without it, mobile and remote workers lose valuable time. VoIP connects remote and mobile workers to an SMB’s critical applications such as customer-relationship management and sales force automation tools, e-mail, instant messaging, and more. 
  • Employee Collaboration – Frequent collaboration among employees is often essential for SMBs. Yet does an SMB develop a richly collaborative environment when many employees collaborate remotely or on the go? A cloud-based network with integrated voice, video, data, and wireless communications delivers interactive calendaring, Web-based videoconferencing, IP telephony, and other tools that foster collaboration.
  • Bring Your Own Device (BYOD) Connectivity – An estimated 88% of executives worldwide report employees are using their own personal computing technologies for business purposes today, according to a report by Avanade. 58% of respondents said the greatest outcome of BYOD was the ability for their employees to work from anywhere, followed by their employees being more willing to work after hours (42 percent).

These are just some of the key ways SMBs are leveraging VoIP to enhance their business productivity and efficiency, and help them compete against larger corporations. To see how much money your business can save with Nextiva business VoIP, call us today at 800-983-4289.

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