Posts Tagged ‘Finance’


5 Tax To-Dos to Wrap Up Before Year’s End

12-17 Business-Taxes smallThis time of year zooms by, and before you know it, it will be January. Waiting until then to get your business tax affairs in order can put you in a time crunch at the start of the year, so get started now to ensure you’re ready for 2015. Here are five things you can do now to ensure you get off to a great start on New Year’s.

1. Make Sure Your Corporation is Compliant

If you’re incorporated, it’s imperative that you remain compliant. That means you’ll need to file your Statement of Information and update any information that has changed in the last year for your corporation. You should receive notification of when your paperwork is due, but it’s a wise idea to keep that due date on your calendar to ensure you don’t miss it.

2. Pull Together Your Accounting Records

If you are one of those business owners who had been putting off doing financial statements all year, you are out of time. In addition to your receipts, you also want to make sure you have all your invoices, bank statements, credit card statements, and your records from anyone you pay online pulled together so that a bookkeeper or tax professional can help you get you accounting records in order.

3. Prepare Your Profit and Loss Statement

While you’ll need to wait until the year has ended to actually run your profit and loss statement for tax purposes, you can start the preparation by logging into your accounting software and making sure all your expenses are appropriately categorized. Match them up to tax categories to ensure that, come tax time, it’s easier to get a clear picture of what you’ve spent and what you’ve earned.

4. Examine Your Budgets

Remember those budgets you set at the start of this year? Now’s the time to see where you stand with your budget projections versus what you actually spent. If, for example, you still have money in your marketing budget, decide how you can spend what’s left in a way that will best help your company before the year closes out. If you’ve got a surplus, consider sharing the wealth with your staff as a holiday bonus, or spending it on a party to celebrate all their hard work throughout the year.

5. Get Your Tax Form Information Ready

Again, you’ll have to wait until the year’s up to file, print, and mail tax forms to your employees and contractors, but you can still get everything lined up. January 31 is the deadline for sending out W2 forms to your staff, so you won’t have much time to take care of them once 2015 rolls around.

Additionally, you should decide now whether you want to DIY your own business taxes or hire a tax professional to help you before the March 2015 deadline. If you’re a solopreneur, you may be able to handle doing your own taxes, but if you have a more complex business, it is worth it to get professional help.


What Should I Give Away When A Customer’s Unhappy?

One of the most common and emotionally fraught questions I encounter is this: "How should I compensate a customer for a service or product failure?

No matter how superb your product or service is, everyone in business eventually needs to find the answer to this question.  And the answer to the question is this: It depends. Customers have diverse values and preferences, varying even from day to day as well as from customer to customer—so your employees working with disgruntled customers need to be given enormous discretion.

Still: There are principles that almost always apply:

  1. Most customers understand that things can and will go wrong. What they don't  understand, accept, or find interesting are excuses. For example, they don’t care about your org chart: Your mentioning that a problem originated in a different department is of no interest to them.
  2. Don’t panic. With most customers and in most situations, customers’ sense of trust and camaraderie increases after a problem is successfully resolved, compared to if you had never had the problem in the first place. This make sense, since you now have a shared experience: You have solved something by working closely together.
  3. Avoid assuming you know what solution a customer wants or ‘‘should’’ want. Ask. And if a customer makes a request that sounds extreme or absurd, don’t rush to dismiss it. Even if it seems on its face impossible, there may be a creative way to make the requested solution, or something a lot like it, happen.
  4. Dont strive for ‘‘fairness’’ or ‘‘justice.’’  Creating, or preserving, a customer’s warm feelings for a company isn't about fairness or justice. It's about being treated especially well.
  5. Learn from customer issues, but dont use them as an opportunity to discipline or train your staff in front of your customer. This may sound obvious, but it happens quite often. Watch out for this flaw, especially when you’re under stress.
  6. Dont imagine youre doing something special for a customer by making things how they should have been in the first place. Time cannot be given back—it’s gone. The chance to get it right the first time? It’s gone. So re-creating how things should have been is just a first step. You need to then give the customer something extra. If you aren’t sure which ‘‘extra’’ to offer a particular customer, just make it clear you want to offer something. If the customer doesn’t like red lollipops or doesn’t eat sugar, she’ll let you know. Then you can decide together on a different treat.
  7. …And always, always, keep an eye on the lifetime value–directly and as a vocal supporter–of having a loyal, engaged customer. A loyal customer is likely worth a small fortune to your company when considered over a decade or two of regular purchases, not to mention that customer's "network value"–the value of her or his recommendations online and off.

Perhaps in your business this number is a few thousand dollars, or perhaps it's hundreds of thousands. It's well worth figuring out that number and keeping it in mind if you ever feel that temptation to quarrel with a customer over, say, an overnight shipping bill.

?????????????????????????????????????????????


5 Funding Options for Small Businesses

12-3 Small biz funding smallWhen it comes to financing your small business, you need options that will help you grow your business. Sometimes you can’t do that when you bootstrap on your own. Whether you’re launching a business or ready to take an established business to the next level, you have options. Browse the following five funding options and see which one’s best for your biz.

1. Traditional Small Business Loan

Whether you need $5,000 or $100,000, a small business loan backed by the SBA might be what you’re looking for. You can apply for an SBA loan through your existing bank, or through other organizations that provide small business resources in your city. Some organizations cater to specific niches such as women and minorities (check out your local Women Business Development Center or the Minority Business Development Agency). Business loans have a lifespan of several years — typically you have five to seven years to pay the loan back at the agreed-upon interest rate and payment schedule.

2. Line of Credit

If you’ve been in business two years or more with positive cash flow, a line of credit could be what you need. This is an especially good option if you’re simply looking to have working capital available (so you can pay your vendors and staff while waiting for slow-paying clients to pay their invoices.) You can pull from the line of credit when you need the money, and can even use a debit card for transactions from that account. But be warned, interest accrues daily, so you won’t have years to pay it back. It’s a solid option if you need a cash injection now, and can repay it promptly.

3. Investors

Another financing option is to seek investment from venture capitalists or angel investors. In exchange for the cash, you’ll give up a percent of the ownership of your company. That can be a perk, since you’ll get the advice and insight of someone who knows your industry and can make suggestions for improvement, but that can also be a drawback if you like having total control over your business decisions.

If you go the investment route, position yourself to get a “yes” by putting yourself in the investors’ shoes. What would be appealing about your company? What makes it a strong financial investment?

4. Crowdfunding

Not only can crowdfunding get your cash flowing for expansion, but it can also help you attract new customers and rabid fans. Using sites like Kickstarter, you develop a crowdfunding campaign to tell your brand’s story as well as explain what you want the money for. The site will take a percent of what you raise, as long as you hit your target amount. (If you set your goal for $20,000 but only raise $18,000, you’ll get nothing).

A well-strategized crowdfunding campaign can result in everyday people supporting your company through donations. In return, you give them perks, such as early access to your product, samples, t-shirts, or interactions with your brand. That’s a small price to pay for such a great financial resource!

5. Credit Cards

While not ideal for funding a small business, credit cards do serve a purpose. For one, they’re easy to use and provide instant payment to your vendors or purchases you need to make. They can also help you build up credit under your business’ name. Do your homework. Make sure you use a credit card with great rewards or cash back on purchases. Just be wary of charging more than you can pay off in a reasonable amount of time. Those credit card fees can rack up over time!


The 10 Most Common Accounting Mistakes That Cost Big Money

There is money flowing out of your business right now as a result of simple accounting mistakes. Here are the top ten and how to fix them:

  1. Not balancing your bank statements. All sorts of strange deductions can happen from your cash accounts at your bank. For example, checks and direct transfers can be cleared for the wrong amount. Checks can be cleared in your account that are not your checks. A transaction may be recorded for $63 when it is supposed to be $630 or worse, it could have been entered twice. Solution: Balance the checking accounts every month. Have it done by a different person than the one that pays the bills to add an increased level of security. Have an accountant check it quarterly.
  2. Letting customers pay with 30, 45 or 60 day terms. Every day, you don’t collect money from customers for an outstanding bill is a day you are acting as their personal bank. Solution: Ask to get paid at time of purchase or no later than 30 days. You will be amazed how many customers will agree to do this.
  3. Not following up to see if invoices are received and scheduled to be paid. Many small business owners’ mail or email invoices, but never check to see if they were received by the customer or when they are scheduled to be paid. Solution: Establish a strict follow up schedule. Call to see if the invoice was received and when it is to be paid. If payment is not received by the promised date, follow up again.
  4. Not checking invoices and vendor statements against products that are received. Did the vendor bill your company only for products ordered? Did you actually get the products that you wanted and were billed for? Solution: Match every bill against a purchase invoice. No exceptions.
  5. Not balancing checks against invoices. Are all the invoices for real products the company legitimately ordered? Creating phony invoices for imaginary vendors is the biggest way employees steal from companies. Solution: Carefully control the ability to create new vendors in the accounting software.
  6. Keeping track of cost of goods sold. What was actually paid for the product? What was the gross profit on it? Too many times, the small business owner is unaware of both of these answers. Solution: Practice a careful accounting method of LIFO or FIFO for managing inventory.
  7. Not the right amount of inventory. If there is too much inventory, the small business burns their cash flow. If there is not enough inventory, the customer fill rate is too low and the company can lose customers. Solution: Carefully track inventory turns, fill rates, reorder points and reorder quantities.
  8. Over paying on bank fees. Since the Great Recession, there has been an explosion of bank fees. Small business accounts have monthly maintenance, merchant accounts, wire transfer and minimum balance fees. Solution: Negotiate with your bank  for lower fees or find a community bank that may be more flexible.
  9. Capitalizing research and development instead of expensing it this year. Many companies depreciate capital expenses over a long period of time which increases their profit. Solution: New permanent tax laws enable small businesses to write off up to $500K in a single year.
  10. Not keeping track of all your business expenses. Small businesses owners get lazy and don’t keep track of all their expenses to write off. Solution: Implement a system like Shoeboxed to take photos of expense receipts when they happened for easier filing.

???????????????????????????????


What Is the Ice Bucket Challenge for Small Business Owners?

Doing_the_ALS_Ice_Bucket_Challenge_(14927191426)Have you taken the “Ice Bucket Challenge”? It challenges friends to put a bucket of ice over their head or donate $100 to the ALS Association. The rules state that within 24 hours of being challenged, participants need to video record themselves by accepting the challenge followed by pouring a bucket of ice over their head. The participant then challenges others on that video. As a result of this viral phenomenon, the ALS Association has received $31.5 million in donations during the past month. 

What would the small business version of the Ice Bucket Challenge? Consider these for yourself:

“The Cash Flow” Challenge: You only have $1000 in the bank on Monday to keep running your business until Friday. Help to beat this challenge: Learn how to read a cash flow statement every month so there are no surprises.  If cash is low, isolate the expenses that need to absolutely be paid or it will drive you out of business. Be direct to vendors and employees about when they can expect to be paid.

“The Customer Satisfaction” Challenge: Your top customer is dissatisfied and is threatening to leave your business. Help to beat this challenge: Listen fully to what the customer has to say. Ask them what the best solution to the problem is. Follow through to a resolution and report back to them on the results.

“The Key Employee Left” Challenge: A key employee just quit and now you have to replace them in 24 hours. Where do you look to replace them? Help to beat this challenge: Always ensure that your employees are cross trained so if one leaves, another can do that job for at least a short time.

“The New Version of Your Product Doesn’t Work” Challenge: You announced a new product, but the latest test show it does not work. You have thousands on backorder. Help to beat this challenge: Isolate what is wrong with the product and what can it be fixed in a reasonable amount of time. Take any other functionality out and notify backorder customers when a product can be shipped.

“The 16 Hours of Work Needs to Get Done in 24 Hours” Challenge: You have a huge pile of work to get done today that will take a lot longer than you have. Help to beat this challenge: First decide what not to do. How will it really affect the business if the work was done tomorrow instead of today? What two things must get done today that are critical to the company?

What would your small business challenge be?


How You Can Grow Your Small Business to 7 Figures

Stocksy_txp1c8dcf91CD8000_Small_201077So many entrepreneurs I meet think too small. They’re concerned about paying today’s bills, and give little thought to where they’d like to take their business down the road. That’s an obstacle to success, but one that can be overcome with a little planning and strategy. But the most important thing to making more money is to believe that you can. So let’s get started! It’s time to stop struggling and start thriving in your business.

First, Visualize What You Want to Achieve?

Don’t be afraid to unleash your imagination here. Think big! Would you like to run a $5 million company? Sell it in five years and then retire and travel the world? You can’t hope to grow to any level of success if you don’t first establish what your goals are.

Write these goals down and develop a vision board. No matter how pie-in-the-sky they seem at first, if you think it, it can happen. It’s not your job to judge your desires, just to record them. Seeing these goals on paper or a poster will help you get the right mindset to start believing in those goals.

Next, Figure Out How to Get There

You wouldn’t leave for a major road trip without a map. It’s the same as a business owner. You need a plan for how you’ll get to the destination (those goals you set). It may be overwhelming right now to consider becoming a $5 million company, but if you break that goal down into smaller ones, you’ll actually be able to achieve them.

Maybe the first step is to hire a salesperson or expand the area you service. These are small and simple tasks. Continue your list of action items that will help you reach your goal, and assign timeframes to them. You could even list tasks to complete each quarter to lead you to your goal.

Find One Thing You Do Really Well

This might be a superior product. Or your insanely fast delivery time. Whatever that characteristic that makes you different (and better) than the competition, own it. And use it in your marketing material. You want people to know what makes your company unique from the second they discover you.

Hire the Right People

Few solopreneurs are able to reach that 7-figure goal without a little help. And there’s no shame in hiring people who are smarter than you! Find professionals who can complement your skill set with other qualities, and hire help to fill in the gaps with those tasks you simply don’t have the bandwidth to do yourself.

Another note on hiring: it’s important that you create a company culture that makes all your staff — whether they’re full-time or freelance — feel like part of something bigger than themselves. They’re going to be key in helping you hit those 7-figures, so make sure your company is inviting and that they want to work hard for you for years to come.

Refine Your Sales Process

The smoother your sales process is — and any other process in your company, for that matter — the more sales you can make. Automate what you can, from letting people easily make purchases online or sending an email after a purchase, and put personal attention where needed. This is where having sales staff can make a huge difference. You want every single customer to feel like he has the support and access he needs should he have questions or want help.

Lather, Rinse, Repeat

Success doesn’t happen when you keep doing the same thing over and over. It happens when you pay attention to what’s working and do more of it, and cull what’s not working. Be constantly diligent to ensure that you’re firing on all cylinders and moving closer to that 7-figure goal.


Desperate for Cash? Beware of These Lenders

One of the main results of the banking crisis that brought the Great Recession was a new law created to protect the consumer through the Consumer Financial Protection Bureau. Unfortunately, this has only moved the focus for predatory lenders to small businesses.

Desperately seeking cash, these owners are now at risk of borrowing money for their companies and not fully understanding the terms of their loans. The subprime lending industry has exploded to $3 billion. These loans are still unregulated and are not protected by the same laws that cover individual borrowers. Mark Pinsky of Opportunity Finance Network says “[For subprime business lenders] the sweet spot is someone who can limp along well enough for six months but probably isn't going to be around much longer…They’re in the business of helping these businesses fail.”

Stocksy_txpbb9bc609CY7000_Small_159204According to Bloomberg Businessweek, one of the companies specializing in subprime lending – also referred to alternative lending – is World Business Lenders. The firm’s representatives pitch their high-rate loans to small business owners who have trouble borrowing elsewhere. World Business Lenders seizes collateral such as vehicles and other assets when borrowers can’t pay, and press legal action where World Business sues companies for missed payments, often sending companies into bankruptcy. In fact, 20 percent of World Business’s borrowers were forced to close down last year, according to former executives.

This capital comes from well-known sources. One subprime business lender, OnDeck, has credit commitments from financial lenders like Goldman Sachs. Interest rates on loans from OnDeck range from 29 percent to 134 percent.

Sales representatives of these types of lenders can use confusing terminology such as “short-term capital” and discuss “money factors” instead of interest rates when talking to potential borrowers. Here are steps you need to take before signing any loan agreement:

  1. How much are you borrowing? Know the exact amount you will receive after any application, up front or prepaid fees.
  2. What is the actual annual interest rate?  Make sure you understand in writing the nominal and effective annual percentage rate.
  3. What is the borrowing term? How often do on time payments need to be made? What are the penalties for late payments?
  4. Are there other fees for paying off the loan early? Some agreements apply all the term interest even if the loan is paid ahead of schedule.
  5. Is there a personal guarantee? Are just the officers of the company signing the documents or do you need to personally guarantee it as well?  Stay away from these types of guarantees that can put your personal savings and home at risk.
  6. Don’t rush it. Don’t be in a hurry to sign any document. Think about it for a day. Show it to a professional advisor (or a banker) to get their opinion on this source of capital.

Always look at all other available sources of capital before agreeing to this type of loan. Check for help from friends, family, customers and additional business cash flow management.


How Spreadsheets Can Turn You into a Business Super Power

Posted on by Carol Roth

supermanphoneboothWhen Clark Kent runs to a phone booth and emerges as Superman, a competent, mild-mannered news man begins using an entirely different set of skills to save the world.  These days, phone booths are a rare sight, but you don’t need one to develop business super powers.  By embracing the capabilities of spreadsheets, you gain skills that help you wear the many hats (or capes) that you need to run a successful business.

You are already well versed in providing your goods or services to happy customers, but any business requires you to be equally adept at planning, organizing, analyzing, reporting and countless other activities.  So, update your superhero wardrobe and toolkit by replacing your many hats with a single spreadsheet cape that helps you super-charge your capacity to handle any type of business task (although I don’t recommend going with the superhero look of wearing your underwear over your pants). 

Here are a few great ways that you can use spreadsheets to “save the day” in your business.

Handling Administrative Tasks Faster than a Speeding Bullet

Like me, you probably view administrative activities as the evil villain in your business day.  How many of your filing cabinets contain nothing but time sheets, expense reports, travel advance requests and other forms that your employees use to keep track of administrative issues?  And how many employees spend countless hours checking the math and making sure that these forms are complete? 

Spreadsheets to the rescue!  When you switch from paper to spreadsheets for your business paperwork, you can release floor space for better uses than paper filing, while freeing employee time (or your time) for more valuable tasks.  Since my college days, Microsoft Excel has been my spreadsheet of choice (which may explain why the company is now one of my clients), so that’s what I recommend.  Microsoft Excel provides an amazing array of helpful templates when you create a new spreadsheet.  Heck, they provide over a dozen templates just for employee time sheets.  But on the off chance that you cannot find the template you need, you can probably find it online on Microsoft’s Templates page.  Browse these templates to get inspired on how you can streamline your administrative duties.

Planning and Reporting with X-Ray Focus

Spreadsheets make planning and reporting easier, more accurate and more collaborative.  By building in assumptions and using formulas for calculations, you can easily test different scenarios, such as what happens if you were able to generate a cost reduction for a key client or what happens if you doubled your revenue.  By copying the current year’s formulas, you can also project future years without having to recreate the wheel each time, which saves you time.  And your customers, lenders and accountants won’t need X-ray vision to find or understand the information that they need.

And, of course, templates are available to help you create everything from startup business plans to just about any type of financial report that you can imagine, so you don’t even need to create them from scratch. 

Use the Power of Charts and Graphs

Analyzing data can be valuable for companies to see trends and deficiencies.  Whether you have one client that is accounting for too much of your business and creating additional risk, or a continual increase in your expenditures of professional services, sometimes it is easier to see with the visual presentation of charts and graphs.  Using spreadsheets, you are just a few clicks away from converting that dry data into colorful charts and graphs that instantly make data evaluation a snap. 

Not only do charts and graphs make it easier for you to analyze data, they are great for transforming presentations as well.  

Whether you do it all in your small business or even if you have the luxury of delegating number crunching to an employee or two, your business needs consistent, accurate and professional-looking information to grow and prosper.  I hope that you will use these suggestions to replace drudgery with productivity.  Then, continue the adventure by finding many other ways to use spreadsheets to make the switch from mild-mannered business owner to business superhero.


Be Like Google: How to Build a Valuable Brand

Your company’s brand is what people say when you are not around. Customers buy from brands that they know, like and trust. If built right, your brand can be one of the most valuable assets your company owns.

Google-LogoThis past year, Google finally topped Apple for the title of the world’s most valuable brand. According to Millward Brown’s BrandZ study, Apple’s brand value diminished 20 percent to an estimated $148 billion while Google’s brand value increased 40 percent since last year to reach $159 billion. Rounding out the top five on the list of the most valuable brands are two more technology firms: IBM at $170 billion and Microsoft at $90 billion. The fifth spot is claimed by fast food giant, McDonald’s. Where is Coca-Cola? Number 6.

Including the top four most valuable brands, a total of 18 technology companies made the list accounting for $827 billion in brand value. Facebook’s brand value increased 68% to reach number 21, while Twitter and LinkedIn make their debut to the list coming in at 71 and 78 respectively.

According to financeonline.com, there are several explanations for Apple’s fall. Here is what happened and what small business owners can learn from the world’s top brands:

  1. Perfectionism can slow your company down. Apple and Google could not be more different with how they choose to roll out their products. Apple exemplifies perfection and secrecy, while Google is known for releasing beta versions of their products and embracing feedback from the crowd. Overall, Google seems to take more risk (like Google Glass and a self-driving car) and is less afraid of failure. Lesson: You will make mistakes, so fail faster. Done is better than perfect.
  2. Build your brand image carefully. Even today, the Apple brand is impossible to separate from its cofounder, Steve Jobs. Can the company keep its winning brand without its visionary leader? Pundits continue to ask questions like how much of Apple’s breakthrough products was the result of one man’s genius? Alternately, Google is seen as a team of incredibly talented people on a mission to develop the world’s most innovative ideas. Lesson: A brand image can grow more easily and sustainably if it is not be tied to one person.
  3. If you’re going to set the bar high, make sure you can reach it. For a decade, Apple redefined product categories with iTunes, the iPod, iPhone, and iPad. This is what consumers have come to expect with every new product. Its failure to launch an innovative new product to match the genius of the past has contributed to its fall. Lesson: Don’t get caught in the Innovator’s Dilemma. http://en.wikipedia.org/wiki/The_Innovator%27s_Dilemma

Set the bar high for others, but be able to consistently reach it yourself.

How have you made your brand valuable?




 
Nextiva Logo

phone-icon Sales phone-icon Support
Nextiva is the leader in Business VoIP Services. Copyright 2014 Nextiva, All Rights Reserved,
Terms and Conditions, Privacy Policy, Patents, Sitemap