Posts Tagged ‘Customer Success Story’


Nextiva Customer Success Story: Nella Law Group

Cloud-based phone systems can benefit all types of office environments by bringing companies reduced costs and enhanced features. Nextiva serves over 100,000 businesses across the country, including thousands of law firms. We understand how critical it is, in particular for lawyers, to be able to handle clients’ calls properly every time.

Our latest Customer Success Story spotlight features Nella Law Group, a boutique law firm in Los Angeles that helps small and mid-sized businesses with their legal needs. We met with Rahsaana Allen, founding and managing attorney of Nella Law Group, to find out more about her team’s experience with Nextiva’s phone service.

“Prior to Nextiva, I had the standard Verizon basic business plan. It was very expensive and it didn’t offer a lot of flexibility,” Rahsaana explained. “I did a lot of research into what voiceover IP company I wanted to go with…Nextiva stood out from the pack.” Her team and clients are now able to experience:

  • Accelerate client response time – It’s impossible to be in the office 24/7, but features such as Voicemail-to-Email allow Rahsaana to receive messages any time, from any place.
  • Reduce monthly expenses – “I’m able to offer my clients a much more competitive legal rate,” explained Rahsaana. One of the greatest benefits of VoIP service is a bundled flat monthly fee.
  • Eliminate answering service – Multiple Call Recording options allow the Nella Law Firm team to ensure that clients are able to reach the right line every single time, whether they’re dialing an extension or main number.
  • Increase billing accuracy – Rahsaana can easily access phone records from the customer dashboard to review phone recordings and read call history reports to ensure an accurate client bill.
  • Boost productivity – Rahsaana’s team can now instantly swaps calls from one device to another with no hang-ups or hold time, allowing them to remain mobile throughout the day.
  • Improve client relations – The Nextiva dashboard lets the Nella Law Firm team access reports that show call trends that can affect staffing and other business decisions.

Meet Rahsaana and hear her story here:

Time is money for a business, especially for law firms. We understand that efficiency and productivity are a key to maximizing the time small business owners have to serve their customers. Give us a call at 800.799.0600 to chat with us about what phone system and features could best benefit your business!


Nextiva Customer Success Story: Austin Cake Ball

Part of our goal at Nextiva is to ensure your phone system is optimized so that you can focus on providing great service to your clients and customers this holiday season.

We’re always eager to hear feedback about our system and service, which is why we love to meet face-to-face with customers to hear their candid opinions about Nextiva. Our Customer Success Story series has taken us across the country to speak with small business owners in a variety of industries, and we are excited to introduce you to our first restaurant spotlight: Austin Cake Ball.

Texas-based Austin Cake Ball resides within Copper Restaurant & Dessert Lounge just north of the city in The Domain shopping center. Diners can satisfy their sweet tooth with a full menu of bite-sized cake balls, in addition to the full dining and cocktail menu that the restaurant has available.  The holiday season means that Austin Cake Ball expands their menu from classic options such as chocolate, red velvet, salted caramel, and Oreo to include festive flavors like pumpkin spice and white chocolate peppermint. In addition to shoppers dropping in from the nearby shops, the restaurant receives a steady stream of dining reservations and cake ball to-go orders – especially in the fall and winter months.

Austin Cake Ball Office Manager, Christi Greene, explained why their business decided to switch to Nextiva, “Before we used Nextiva it was extremely frustrating; we would unfortunately hear stories of people not being able to connect to us and our business.” And those were only the stories that Christi’s team heard – how many other potential customers had they lost because phone calls weren’t coming through?

Anticipating high volumes of bakeshop custom orders and restaurant reservations over the holidays, Christi looked to other business phone solutions so that their phone communications wouldn’t be hindered. “When folks reach out to us via telephone, it’s essential that we’re there to answer the call and that they don’t get a busy signal,” Christi says. Nextiva was able to give her team this peace of mind.

“With our Nextiva service, I know that our guests and clients are able to reach us, make their reservation or place an order and receive great information,” explained Christi. “Our phone system is our lifeline to the outside world.”

Meet Christi and hear her story here:


Nextiva Customer Success Story: Five Star Tours

The leading tour bus company in San Diego, Five Star Tours and Charter Bus Company is a family-operated business that specializes in international group transportation and tour services along the Californian and Mexican coasts.

We recently met with Alfonso Hernandez, General Manager of Five Star Tours, to chat with him about how his company uses their phone system to conduct their business operations.

Located in a bustling train station, the Five Star Tours team used to have a phone system that was connected to the station’s PA. This proved to be a headache throughout their day-to-day activities, as the system consistently dropped calls, didn’t support caller ID, and wouldn’t accurately transfer calls. On top of that, they would receive conductor messages over their phone calls. It was time for a change.

We were happy to hear Alfonso report that Nextiva’s phone service gave them a 100% turnaround. They can now hear their clients clearly, and they have programmed their call forwarding functions and hunt groups to give the team more freedom of mobility.

Best of all, Nextiva gave Five Star Tours a competitive advantage. That’s the goal of Nextiva’s products and services – to make your day easier and give you a leg up on your competition. We’re glad that we were able to make that happen for Alfonso and his team.

Hear his full story here:


Nextiva Customer Success Story: Fanology Social

The vibrant team at Fanology Social spends their days helping their clients form one-to-one relationships with fans across social media platforms. The award-winning digital content agency works with celebrities and big brands across the country including Toyota, Mini Cooper, Ashley Tisdale, Waka Flocka Flame, and Shay Mitchell.

We met with Richard Janes, CEO of Fanology Social in Los Angeles, to learn about how his company uses their phone system on a day-to-day basis.

“We’re in social media, so the biggest thing for us is talking to people and having those conversations,” explained Richard. “So if your phones don’t work and they’re crackly…we’re in trouble.”

Once a small team of only 3 employees, their only work phones were their mobile devices. Now at 16 employees and growing, they knew they had to transition to a more reliable communications solution.

When searching for new VoIP service, Richard’s first priority was to find a provider who could provide great customer service. After reading reviews and narrowing down his choices with a few phone calls, he chose Nextiva.

When asking Richard why he picked Nextiva out of all the VoIP providers available, he explained: “They took an interest in our business and about how we could best utilize their toolset. And obviously there were some things that we’re applicable to us, but there were some things that I hadn’t thought about that immediately made total sense when it was explained, because they had the expertise.”

Find out why telephones are not something that Richard has to worry about anymore:


Nextiva Customer Success Story: NDN

The team at News Distribution Network brings content to life for over 146 million viewers worldwide by providing publishers with over 100,000 real-time stories each month. Their mission is to revolutionize the digital marketplace for their publishing partners and brands through profitable, next-generation media solutions.

Every day, NDN employees across the country work 24/7 to provide short-form video content to online publishers and content creators. Founded in 2007, the NDN team now has over 100 employees with locations along both the east and west coasts.

A reliable phone system has proven critical to NDN, as they use it on a daily basis to:

  • Receive information on breaking news stories to get them on their partners’ websites as quickly as possible
  • Have immediate access to contacting their media distributing partners 24/7 in case there is a problem
  • Let employees easily travel between nationwide offices without having to reconfigure a phone each time

We met with Joe Bunker, Senior Director of Network Operations at NDN’s headquarters in Atlanta, to learn about his company’s transition to Nextiva’s phone service in 2009. We’d love to share his story with you:


Nextiva Customer Success Story: Lorddys Healthcare Solutions

Nextiva understands the importance of being able to confidently rely on your phone system to provide you with message alerts, mobile capabilities, and quality voice services throughout your work day. These features are especially critical for professionals in the medical industry who are in constant communication with patients, doctors, and hospital staff.

Companies like Rocky Mountain Vein Institute and 19th Avenue Dental Care have been able to increase their staff flexibility and streamline their operations with a cloud-based solution from Nextiva. Features like call forwarding and Nextiva Anywhere™ allow their teams to:

  • Work from anywhere while patients can always reach them “in the office”
  • Swap calls between a desk phone and cell phone
  • Make calls from any device with the caller ID displaying as their office line
  • Maintain call continuity in the rare case of a disaster
  • Use auto attendant as an automated receptionist while away from their desk

We recently met with Lorddys Healthcare Solutions, an Atlanta-based provider of primary nursing services and supportive care for disabled and medically fragile individuals. Driven by the compassion to deliver comfortable, safe care for their patients, the team at Lorddys Healthcare Solutions knew they needed a robust, yet affordable, phone and fax system to keep them in constant communication with patients, employees, hospitals and doctors.

Meet Lorddys Healthcare Solutions’ CEO and Administrator, Yvette Odumosu, and hear her story here:


Nextiva Customer Success Story: BuildZoom

San Francisco-based consulting company, BuildZoom, helps people make smarter decisions about their most valued possession: their home. They pair homeowners across the country with top local contractors to run their remodeling projects, providing background information and portfolios to ensure a great fit.

We recently met with BuildZoom co-founder and Nextiva customer, Jiyan Wei, to find out more about how his team runs their day-to-day business. A reliable phone system is instrumental to the team at BuildZoom, whose typical clients prefer to discuss business on the phone rather than through email or chat. Their clientele come from different backgrounds with a variety of accents, so excellent call quality has always been a crucial component to their phone system needs. We invite you to find out more about how Nextiva is supporting the team at BuildZoom as their company continues to expand:


Nextiva Customer Success Story: Walters Dunn

Walters Dunn, PLLC is a multi-practice law firm that was started by law school friends in 2010 and now has attorneys in Austin and Dallas, Texas. As their business grew to take on real estate, trademark, bankruptcy, law and gas, and corporate business, their office’s analog phones just weren’t cutting it. With the growing volume of calls and additional lawyers around the office, the owners decided to look into a voiceover IP phone system.

We invite you to meet attorney Tiana DeLeo and hear her firsthand story of how their office chose to switch to Nextiva. Learn how her team uses call transferring to keep in constant communication with clients, voicemail-to-email to receive messages 24/7, and expandable features as their office continues to grow.


Nextiva Customer Success Story: Rocky Mountain Vein Institute

Colorado-based Nextiva customer Rocky Mountain Vein Institute offers quality care and disease diagnoses for patients in need of vein treatment and monitoring. With two board certified phlebologists, a certified staff, and an accredited facility, RMVI's ultimate mission is "to compassionately and comprehensively treat and care for each and every patient."

We invite you to meet John Sanchez, COO of RMVI. When their small clinic opened four years ago in Pueblo, Colorado, they quickly realized the growing need for their services. By 2012, RMVI had opened four new clinics within Colorado that served patients from around the globe. John's team suddenly needed the ability to transfer calls between multiple offices and present a professional appearance to their growing base of potential patients that called, which led them to switch from an analog-based system to Nextiva's cloud communications.

John's offices are now able to utilize their Nextiva phone system to incorporate interpreters into calls for non-English speaking customers, easily swap their on-hold music to fit different seasons, and hold conference meetings with other offices. Hear John's story here:






 
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