Posts Tagged ‘Call forwarding’


Nextiva Customer Success Story: Five Star Tours

The leading tour bus company in San Diego, Five Star Tours and Charter Bus Company is a family-operated business that specializes in international group transportation and tour services along the Californian and Mexican coasts.

We recently met with Alfonso Hernandez, General Manager of Five Star Tours, to chat with him about how his company uses their phone system to conduct their business operations.

Located in a bustling train station, the Five Star Tours team used to have a phone system that was connected to the station’s PA. This proved to be a headache throughout their day-to-day activities, as the system consistently dropped calls, didn’t support caller ID, and wouldn’t accurately transfer calls. On top of that, they would receive conductor messages over their phone calls. It was time for a change.

We were happy to hear Alfonso report that Nextiva’s phone service gave them a 100% turnaround. They can now hear their clients clearly, and they have programmed their call forwarding functions and hunt groups to give the team more freedom of mobility.

Best of all, Nextiva gave Five Star Tours a competitive advantage. That’s the goal of Nextiva’s products and services – to make your day easier and give you a leg up on your competition. We’re glad that we were able to make that happen for Alfonso and his team.

Hear his full story here:


Nextiva Customer Success Story: Lorddys Healthcare Solutions

Nextiva understands the importance of being able to confidently rely on your phone system to provide you with message alerts, mobile capabilities, and quality voice services throughout your work day. These features are especially critical for professionals in the medical industry who are in constant communication with patients, doctors, and hospital staff.

Companies like Rocky Mountain Vein Institute and 19th Avenue Dental Care have been able to increase their staff flexibility and streamline their operations with a cloud-based solution from Nextiva. Features like call forwarding and Nextiva Anywhere™ allow their teams to:

  • Work from anywhere while patients can always reach them “in the office”
  • Swap calls between a desk phone and cell phone
  • Make calls from any device with the caller ID displaying as their office line
  • Maintain call continuity in the rare case of a disaster
  • Use auto attendant as an automated receptionist while away from their desk

We recently met with Lorddys Healthcare Solutions, an Atlanta-based provider of primary nursing services and supportive care for disabled and medically fragile individuals. Driven by the compassion to deliver comfortable, safe care for their patients, the team at Lorddys Healthcare Solutions knew they needed a robust, yet affordable, phone and fax system to keep them in constant communication with patients, employees, hospitals and doctors.

Meet Lorddys Healthcare Solutions’ CEO and Administrator, Yvette Odumosu, and hear her story here:




 
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