October 7th, 2014

Nextiva Tuesday Tip: 6 Steps to Measuring Your Customer Service Effectiveness

How good is your small business’s customer service? You’ll never know unless you measure it. As with every other aspect of your business, tracking customer service metrics and assessing areas you can improve on will help your business grow. Set standards for customer service. Some of these standards will be easily measurable. For instance, you [...]

October 6th, 2014

Mondays with Mike: How To Become A TED Speaker

TED can change your life, and I’m not just talking about the insights you can glean from the brilliant ideas shared by the many speakers. I’m talking about giving a TED talk – one single engagement that will expose you, your ideas, and your brand to millions of people. It’s the biggest public speaking opportunity around, and [...]

October 3rd, 2014

Life Lessons on Training Great Employees

Author: Carol Roth

All of life’s experiences can provide insight into running a small business. A good friend just drove this point home after adopting a new dog. She’s full of stories about her training challenges and as she told me her tales (or should I say, “tails?”), it was clear that the principles applied to employee training [...]


October 2nd, 2014

Business Leadership Lessons from Pope Francis

From the beginning, the 266th Pope showed the world that he would somehow be different.  Pope Francis declined fancy shoes, a palace apartment, and the protected “Pope Mobile”. He said, he opted instead for more modest loafers, the Vatican guesthouse, and a bus ride. Pope Francis’s model of leadership is one of authenticity, commitment, and [...]

October 1st, 2014

Changes Coming to Nextiva Invoices

As a service provider in the regulated VoIP industry, Nextiva is required to collect federal, state and local government taxes, surcharges and fees. These taxes and fees are location and usage based and will now be itemized on Nextiva invoices. Monthly invoices, beginning this month, will include the following sections: Subscription Plan Fee – Product [...]

October 1st, 2014

NextOS Enhancements – What to Expect in Your Business Communications

Nextiva is excited to announce the upcoming enhancements to the NextOS system. In the coming months, we will introduce several new features for Nextiva Office products as well as Call Center. We know these enhancements will help make your business even more efficient and productive. Here are the highlights Nextiva Office We are improving the [...]


October 1st, 2014

5 Things to do to Prep Your E-Commerce Site for the Holidays

It’s crazy how the end of the year seems to speed up, isn’t it? One minute we’re enjoying fireworks on the Fourth of July, and the next…it’s Christmas. For most people, this just means it’s time to start thinking about buying presents, but if you run an e-commerce store, it means a lot more planning. [...]

September 30th, 2014

Nextiva Tuesday Tip: 5 Ways to Get More Done in Less Time

As a veteran of more late nights than I can count, I’d give anything if there were just a few more hours in each day to get work done. But short of adding time to the clock, there are some ways small business owners can accomplish more in less time. Here are five ideas to [...]

September 29th, 2014

Mondays with Mike: What The ALS Ice Bucket Challenge Can Teach You About Marketing

Your mother, your brother, your best friend, and a loooong list of celebrities, and me too: everyone jumped on the ALS Ice Bucket Challenge, posting videos of themselves, donating money, and challenging their friends and family to do the same.  Those who participated got their fifteen minutes of fame, and those who wimped out were ridiculed [...]



 
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