October 1st, 2014

NextOS Enhancements – What to Expect in Your Business Communications

Nextiva is excited to announce the upcoming enhancements to the NextOS system. In the coming months, we will introduce several new features for Nextiva Office products as well as Call Center. We know these enhancements will help make your business even more efficient and productive. Here are the highlights Nextiva Office We are improving the [...]

October 1st, 2014

5 Things to do to Prep Your E-Commerce Site for the Holidays

It’s crazy how the end of the year seems to speed up, isn’t it? One minute we’re enjoying fireworks on the Fourth of July, and the next…it’s Christmas. For most people, this just means it’s time to start thinking about buying presents, but if you run an e-commerce store, it means a lot more planning. [...]

September 30th, 2014

Nextiva Tuesday Tip: 5 Ways to Get More Done in Less Time

As a veteran of more late nights than I can count, I’d give anything if there were just a few more hours in each day to get work done. But short of adding time to the clock, there are some ways small business owners can accomplish more in less time. Here are five ideas to [...]


September 29th, 2014

Mondays with Mike: What The ALS Ice Bucket Challenge Can Teach You About Marketing

Your mother, your brother, your best friend, and a loooong list of celebrities, and me too: everyone jumped on the ALS Ice Bucket Challenge, posting videos of themselves, donating money, and challenging their friends and family to do the same.  Those who participated got their fifteen minutes of fame, and those who wimped out were ridiculed [...]

September 26th, 2014

Ten Common And Dangerous Customer Service Mistakes

Here are ten common but hazardous customer service mistakes.   All fixable (which keeps me in business), but each tragic in its own little, or not so little, way. 1. Burning your customers (and therefore yourself) because something bad happened once, or even never.  Not taking checks, for instance, because one time someone bounced one. 2. [...]

September 25th, 2014

How to Handle the Bad Boys (and Girls) in Your Company

Do you have a Ray Rice or Adrian Peterson working at your business? These are the incredibly talented employees whose behavior is destructive to the culture of your company. They may be the top salesperson that never comes to work on time. It may be the most senior employee that is always bad mouthing the [...]


September 24th, 2014

5 Steps to Starting Your First Business

If you’ve been considering starting a business for some time, stop letting your fears and worries keep from making it a reality. Sure, it will require plenty of work and quite a lot of stress initially, but the payoff, both financially and spiritually, will be well worth the journey. Not sure where to begin? Here [...]

September 23rd, 2014

Nextiva Tuesday Tip: 4 Customer Service Lessons From the Health Insurance Industry

Do you ever have to call your health insurance plan to get information about benefits or contest a claim? If you’re like most of us, you put off these calls as long as possible because you know it’s going to be a nightmare. But surprisingly, there are some lessons—both positive and negative—you can learn from [...]

September 22nd, 2014

Mondays with Mike: The 4 Crazy Ways To Advertise With Mobile Technology

Consumers are absolutely besieged by images, messages, and impressions.  Every time we turn on our phones, computers, televisions, e-readers, or radios, we’re inundated by advertising and information.  Given the overload that we experience, it’s often the most outrageous messages that hit their mark.  If you’re looking to boost the number of impressions you make, one [...]



 
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