July 1st, 2015

4 Must-Have Keyword Research Tools for Your Business

Keywords are instrumental in helping people find your website. Every time someone searches for a keyword that relates to your brand, you want them to find your site, nestled toward the top of search results. If that’s not the case, you need to invest serious time in researching the right keywords and adding them to […]

June 30th, 2015

20 Quotes to Inspire Entrepreneurs

Author: Carol Roth

As an entrepreneur, you are most likely a glass-half-full kind of person. Without a positive attitude, it is nearly impossible to maintain the edge that you need to keep moving forward. But, no one can be happy and confident at all times. Here are some thoughts from entrepreneurs, athletes and innovators, including one from me, that […]

June 29th, 2015

Nextiva Customer Success Story: Defy Gravity

We love visiting the businesses we serve and learning more about their business and how they use their phone system. On a recent trip to North Carolina, we had the pleasure of visiting Defy Gravity, an indoor trampoline park based in Charlotte, North Carolina, with other locations throughout the state. With 10,000 square feet of […]

June 26th, 2015

Call Forwarding: Route Your Calls However You’d Like

You’ve probably experienced this scenario before: you’re calling a business and their phone rings, and rings, and rings. This causes you frustration and valuable time is wasted. This business did not have an essential tool in their business communication arsenal—call forwarding. While the concept of call forwarding is pretty straightforward and basic, it can revolutionize […]

June 24th, 2015

Using Case Studies to Grow Your Business

One of the ways to build credibility for your business is to share information about your company’s products and services from satisfied customers. Your ability to get a foot in the door with prospective customers depends in part upon how well you tell your company’s story. If you are a service business, you can’t talk about a tangible product. […]

June 22nd, 2015

Unified Communications Services: What Does it Really Mean?

You may have heard the phrase “unified communications services” buzzing around lately. While many businesses have been adding communication features to their existing services to increase productivity and efficiency for some time, it is now more important than ever to have a unified communications solution for business growth and success. What is unified communications? Unified […]

June 19th, 2015

Nextiva Introduces the Polycom UC Software 5.3 Release

Nextiva is very excited to introduce the Polycom UC Software 5.3 release, which is now available for all Polycom VVX series phones. New Features Call Recording Start/Stop & Pause/Resume soft key integration: This soft key integration gives you the ability to push a button on your phone to start/stop and pause/resume call recording while on […]

June 19th, 2015

To Fix Your Service, Fix Your Systems

Let’s imagine you own a body shop.  Some of your customers start reporting (in person if you’re lucky; on Yelp if you’re not) an unsatisfactory customer interaction with one of your cashiers.  Your first impulse is to bite the young lady’s head off, but I hope you’ll hold that impulse in check and look at the situation dispassionately.  You […]

June 18th, 2015

The Nextiva Mobile App: The Death of the Desk Phone

In today’s hyperconnected world, your customers expect you to be available whenever they need to reach you. Today’s business environment moves at a rapid pace and you can’t afford to be disconnected from your customers or team members. In short, mobility is essential to your productivity and business success. Luckily for you, there are now […]

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