December 2nd, 2014

Nextiva Tuesday Tip: Why the Holidays are a Great Time to Call Your Customers

When you think about the holiday season, you probably think about family, fun and feasting. But did you ever stop to think that the holidays are also a great time to reach out and call your small business customers? There are several reasons why now is an ideal time to contact customers by phone. The [...]

December 1st, 2014

Mondays with Mike: Why A One-Star Review Can Be Good For Your Business

In the olden days, you might have had to pick up a phone book or ask a neighbor if you wanted a recommendation for a business – whether it was a restaurant in an unfamiliar city or a contractor to fix something around your house.  Now, though, it’s possible to find reviews of nearly any [...]

November 28th, 2014

Why You Need a Google Alias Now

Google has become another social media tool that allows its Google Plus clients to use something other than their real name. These aliases or pseudonyms can be a nickname or just a series of letters. When Google launched their social tool a few years back, they wanted people to build a network based on people [...]

November 28th, 2014

4 Ways to Use Technology to Plan Your Office Holiday Party

Author: Ramon Ray

Each year, offices struggle to put together effective Holiday parties. Whether your business is planning a potluck or an outing to a local restaurant, getting employees together to determine the best time, location, and food preferences can be complicated. With professionals busier than ever, this process can be complicated and involved. Fortunately, there are many [...]

November 27th, 2014

The Danger Of DYPII (Did You Plug It In?)

In pulling off a successful service recovery (the times when a customer contacts you to complain about your service or product, or needs your help in addressing a service-related breakdown) one factor that underlies your ultimate success or failure is the language at you use.  For this reason, service-recovery language needs to be chosen intentionally in [...]

November 26th, 2014

How to Plan Your Holiday Vacation While Keeping Your Business Running

The holiday season is upon us, and with that comes vacation time for many entrepreneurs. If you’re on the fence about shutting down your business while you go over the river and through the woods because you’re worried you’ll miss out on sales or opportunities, keep reading. You absolutely can take a vacation while keeping [...]

November 25th, 2014

Nextiva Tuesday Tip: How to Be Productive During the Holidays

Are you one of those small business owners whose holiday wish would be for “more hours in the day”? Even if you’re usually a model of efficiency, the holidays—with their hectic schedules, family visitors and employee vacation days—can throw everything off. How can you stay productive and still enjoy the holidays? Try these tips. Plan [...]

November 24th, 2014

Don’t Do This! 5 Mistakes You Can Avoid When Handling Your Staff

I’ve hired and fired enough people to know what works and what doesn’t in terms of managing staff.  When you’re dealing with people, things can be unpredictable, but I’ve learned a few lessons that always hold true.  Here’s my top list of things you should NOT do when you’re dealing with your staff. Expect the [...]

November 21st, 2014

Improving Customer Service? Try These 4 Tech Tools

Author: Ramon Ray

Customer service can make or break a business, especially in an era of online reviews and social media. One post about a bad experience with your company can linger online for years, scaring away business and harming the professional reputation you’ve worked so hard to build. But technology can help businesses, too. A wide variety [...]

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