February 13th, 2015

How Your Business Must “Get Religion” to Be Successful

When I travel around the world, I learn a lot about world religions. Each one actually has three attributes in common: A philosophy: There is always a maxim that its followers live by. Judeo- Christians have the philosophy of the “Golden Rule”; that is “treat others the way you want to be treated.” Hinduism believes […]

February 12th, 2015

Refreshing Your Customer Service Experience (Without Losing Your Core Identity)

Once you've initially succeeded in interesting your customers in your brand, once you've succeeded in pleasing them with your customer experience and customer service, you need to work on keeping their interest by adding clues and cues to the plot. Any meaningful service, any meaning customer experience will start to grow stale over time. Service signatures, scripted […]

February 11th, 2015

How to Hire an Attorney for Your Small Business

Every business needs the services of an attorney. Having access to one can help you navigate complex areas like patents, trademarks, copyrights, and contracts. They can also help you choose the best business structure for your company and create employment contracts and nondisclosure agreements, if you need them. Some attorneys specialize in helping small businesses and […]

February 10th, 2015

Nextiva Tuesday Tip: 5 Things to Look for When Hiring Customer Service Reps

When hiring customer service reps, you need to do more than assess the job candidate’s experience and dot the i’s and cross the t’s on a job application. Here are five factors that are just as important as experience, and how to assess them during the interview process. Friendliness. Natural curiosity about others, openness and […]

February 9th, 2015

Mondays with Mike: 7 Habits Entrepreneurs Should Eradicate

I’ve started, run, grown, and sold businesses long enough to know how much we can learn from the unsuccessful habits of entrepreneurs who don’t make it.  By seeing the recipe for failure, we learn much about success.  Here are seven destructive entrepreneurial habits you should watch out for. Playing the victim, rather than the victor.  […]

February 6th, 2015

The Customer Service Speed Trap

I finding myself carrying on quite often about the need to speed up customer service and the customer experience, because customer expectations for speed of service have become so frenzied. This is thanks to mobile and amazon.com and Starbucks, and is a phenomenon that’s even more intense among the important millennial generation of customers. (Born 1980-2000, Millennials are the biggest generation in history. […]

February 5th, 2015

What You Can Learn from the Businesses in Mumbai’s Dharavi Slum

In January, I had the opportunity to visit India. One of the most eye opening parts of the trip was the half day I spent at the Dharavi slum that was made famous by the movie, “Slumdog Millionaire”. It sits in the middle of Mumbai, the financial capital of India and is the second largest […]

February 4th, 2015

Nextiva Customer Success Story: Austin Cake Ball

Part of our goal at Nextiva is to ensure your phone system is optimized so that you can focus on providing great service to your clients and customers this holiday season. We’re always eager to hear feedback about our system and service, which is why we love to meet face-to-face with customers to hear their […]

February 4th, 2015

Marketing 101: 5 Key Marketing Terms to Know

When you start a business, it is extremely important to have a marketing plan. A marketing plan is essential in helping you develop an understanding of what actions you can take to bring success. When people look at statistics about small businesses and see that only about half of all small businesses make it to […]

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