August 10th, 2015

Four Ways to Grow Your Business With New Products and Services

Author: Carol Roth

Your small business may be successful, but you still need to modify your product or service offerings over time. At some point, customers no longer need what you’re selling and you also need to capitalize on new demands created by changing trends. Granted, it costs less to retain customers than to attract new ones, but […]

August 7th, 2015

3 Benefits of Using Auto Attendants for Your Business Communication

There are a variety of ways to route incoming calls to specific departments, teams, groups of employees, or individuals. The most common ways to route calls is by an employee answering the phone when it rings, via a live receptionist, or through an Auto Attendant. All options will help a caller get to where they […]

August 6th, 2015

Five Customer Trends That You Need To Be On Top Of

Here are five ways that customer expectations may have grown beyond what your company is providing. If you aren’t keeping up, the question becomes how quickly you can get up to speed, and the answer to this can make or break your bottom line and your survival prospects. So check out the list and see where you […]

August 5th, 2015

5 Tips to Keep Working While Traveling from Stressing You Out

I travel a lot, both for business and pleasure. Most of the time, I’m also working while on the plane, in the hotel room, and shuttling from place to place. It can be a lot to manage, trying to focus on the client meeting or conference I’m headed to a speaking engagement, while still taking […]

August 3rd, 2015

Nextiva Customer Success Story: Spectrum Eye Care

Making the switch from a traditional phone system, such as an on-premises PBX with limited functionality, to a feature-rich cloud-based system opens up endless possibilities for your business. Simple things like personal voicemails for each employee and easily transferring calls between locations may not seem significant, but can revolutionize your business. The Nextiva team recently […]

July 30th, 2015

Leadership for Customer Service is a Daily Sort of Thing

All over the world this morning, Ritz-Carlton employees (Ladies and Gentlemen, as they refer to themselves) are smiling and dressed to serve. But before they face a single guest, they make time for their 10-minute “lineup” meeting, a chance to align themselves for the task at hand by discussing one of their 16 central service principles, the […]

July 29th, 2015

Cloud Backup & Storage: Your Business at Your Fingertips

Imagine this scenario: It’s 8pm on Sunday night and you are presenting the results of a special project to your boss in a 9am meeting on Monday morning. You open up your computer after a relaxing weekend and realize you forgot to email yourself the presentation to review the material and make last minute adjustments. […]

July 28th, 2015

Nextiva Tuesday Tip: Provide Proactive Customer Care

How proactive is your small business’s customer service? Even if your customer service reps are ready to respond to phone calls on the first ring, know all the answers and can solve every possible problem a customer may have, they could still be doing more. “Proactive customer care” is one of the top customer service […]

July 27th, 2015

Delegate — but Don’t Abdicate — with Service Providers

Author: Carol Roth

You hire accountants, lawyers and other professionals because they have specialized knowledge that you don't have. This means that you can count on them to do their work without supervision, right? Well, not so fast. Everyone makes occasional errors. As long as the name of your business appears on the paperwork, you have ultimate responsibility. […]

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