November 10th, 2014

Mondays with Mike: 9 Unique Ways To Use The Cloud

I was an early adopter of the cloud for my business, simply because I need to be able to work, collaborate, and stay in contact with my staff and clients regardless of where I am.  I’ve become a cheerleader for the cloud because of the unprecedented flexibility I’ve grown accustomed to.  Thinking about converting your [...]

November 7th, 2014

5 Tips to Increase Employee Efficiency

Author: Carol Roth

Time is money may be a cliché, but it’s also a universal truth in business. Your employees’ efficiency directly impacts productivity, which, in turn, affects profits. As a business owner, maintaining hawk-like vigilance on employees’ on-the-job procedures can make a notable difference to your bottom line. Here are some areas that may need improvement. Reduce [...]

November 7th, 2014

How Tech Tools Can Bring Your Remote Workers into the Office

Author: Ramon Ray

The internet has made it possible for businesses to work with talented professionals located on the other side of the world. Instead of filling an office with employees, you can either hire salaried employees or contract workers who work directly from their own home. Even your field workers no longer have a need to come [...]

November 6th, 2014

How to Guarantee More Engagement for Your Blog

“If you build it, they will come”- from the movie, “Field of Dreams” You just finished writing an insightful piece for your company’s blog that may change the industry. Now, all that has to be done is post it and people will write hundreds of reactions, right? No, this is wrong. The “just because you [...]

November 5th, 2014

8 Useful Websites to Help You Find, Hire, and Train Your Next Employee

If you’ve never hired an employee — or if you find the task tedious — never fear! There are websites and tools designed to make the work so much easier. Here are my picks for the best websites out there for everything related to hiring. Not only will you save time and money on the [...]

November 4th, 2014

Nextiva Tuesday Tip: Customer Service Trends for the Holidays

The holiday shopping season is almost here, and if your small business hopes to come out on top in the furious competition for holiday sales, you’d best take notice of these holiday shopping trends for 2014 and what they mean to your customer service. Online shopping takes center stage. Customers are using the Internet not [...]

November 3rd, 2014

Mondays with Mike: 6 Creative Ways To Make Sales Internationally (Even If You Think You Can’t)

As the marketplace expands to cover more and more of the globe, you’re going to realize your competition may not just be the guy across the street.  It might be a guy in Mexico or China.  The big difference in having competition in another country is that you can’t simply focus on defensive measures to [...]

October 31st, 2014

Make Your Business the Quadruple-Threat of Customer Service

Author: Carol Roth

While advertising can be a good way to bring new people to your business, the customer experience is what brings them back. Gaining each new customer costs an estimated four to ten times more than retaining repeat customers, depending on the type of business. So, while you need both, you can get a lot of [...]

October 30th, 2014

Top 10 Ways to Spy on Competitors (Legally)

“Keep your friends close and your enemies closer.” -Sun-Tzu, Chinese general Knowing about your competition has always been important in the world of business. With the Internet, this marketing intelligence has never been easier to find out, but it does take discipline and planning. By doing this type of research, you can find where your [...]

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