August 7th, 2014

When It’s Time to Break Up With Your Partner

Not every business partnership is meant to last forever. Some partnerships start off well, but as the company evolves, it outgrow its usefulness. Here are the typical bad signs of an impending breakup: 1. Respect and trust are fading. The basis of any partnership is respect and trust. You may no longer respect the skills [...]

August 6th, 2014

4 Tips for Building Your Network Before You Start Your Business

Many would-be entrepreneurs think they’ve got to wait until they start a business to begin building a network of contacts and potential customers. Not so. 90 percent of all small business owners get business from referrals, so the sooner you start — both online and off — the sooner you can forge connections with people [...]

August 5th, 2014

Nextiva Tuesday Tip: What Happens When Employees and Customers Clash?

Remember the classic scene in Fast Times at Ridgemont High where Brad (actor Judge Reinhold), working at a fast-food joint, loses his temper at a rude customer, gets yelled at by his boss in front of the customer and gets fired? The customer may have been satisfied (temporarily), but the fast-food restaurant lost a good [...]


August 4th, 2014

Mondays with Mike: 7 Crazy Ideas To Turn Your Customers Into Raving Fans

The far reach of social media has fundamentally altered the way in which we interact with one another.  Things happen lightning fast, and it’s commonplace to get moment-to-moment updates on what your friends are doing.  While you may believe that it is – in fact – possible to OD on never-ending selfies, the prevalence of [...]

August 1st, 2014

Are Smart Phones Killing your Employees’ Soft Skills?

Author: Carol Roth

If anyone tries to convince you that the abbreviated language known as “social media slang” is appropriate for business, DBTS (translated: don’t believe that stuff).  I’m not saying that it has no use — it might be helpful if used judiciously in a tweet from your company Twitter account or in a quick text message.  [...]

July 31st, 2014

Tips to Effectively Manage Remote Workers

Author: Carol Roth

I may not be Captain Kirk, but my extensive travel schedule makes it imperative that I meet my business responsibilities while remaining connected to my base.  Some of your employees may have the same needs.  Sales territories keep your reps far from your home office, but even local workers may need to work from home [...]


July 30th, 2014

Good, Better, Best: How to Be the Best Leader for Your Small Business

Like it or not, as a small business owner, one of your primary roles (if you’ve got employees, that is), is that of leader. If you haven’t had a lot of experience in the past in leading people, you might need a few pointers for polishing your skills. Not to worry: even if you’re not [...]

July 29th, 2014

Nextiva Tuesday Tip: How to Get Control of Your Email

Is your email out of control? Are you constantly checking it on three different devices and feel like you never get out from under the avalanche? If your emails seem to be multiplying like rabbits, don’t despair—there are ways to get a grip and get back control of your life. Not all of the following [...]

July 28th, 2014

Mondays with Mike: Experts and Minions

While entrepreneurs strive to staff their companies with superstars, we all know that there’s usually one person who stands out – you know, the person that everyone (including you) calls when you’re stuck and need expert advice.  Since cloning people isn’t legal – and probably not cost effective, either – it’s easy to feel frustrated [...]



 
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