January 2nd, 2015

10 Trends for Small Business In 2015

This New Year will be an important one for every small business as powerful trends shape the direction of the economy. Here are the shifts that companies can expect in 2015: Less employees, more freelancers. The nature of work has profoundly changed. Small businesses now are easily able to match new revenue to needs in […]

January 1st, 2015

Saving Your Customers From Customer Satisfaction

Have you ever had a customer tell you on a survey that she is "satisfied" or even "very satisfied"–and then leave you the next day for one of your competitors? An experience like this, where nothing goes wrong yet the customer goes away, can lead a business leader to wonder if satisfactory customer service–a solid customer experience, in […]

December 31st, 2014

How to Choose a Structure for Your Small Business

When starting a business, a lot of newbie entrepreneurs overlook what is one of the most key components to their business:  selecting an appropriate business structure. By default, your business will operate as a sole proprietorship, but you won’t get any legal protection should your business be sued. You need to consider forming an LLC […]

December 30th, 2014

Nextiva Tuesday Tip: 5 Ways to Make Your Employees More Productive

The holidays are the season of giving, so since we’re just days away from the New Year, why not think about ways to give your employees a more comfortable workplace in 2015? This might sound frivolous, but in reality a comfortable work environment has been shown to make employees more creative, productive and happier with […]

December 29th, 2014

When Being Cheap is “Pound-Foolish” for Your Business

Author: Carol Roth

Every penny counts when running a small business. But sometimes, your efforts to save money can backfire, costing you more in the long run.  Here are some places where you should be wary of cheaping-out in your business. Lawyers Just because your Uncle Ira is a lawyer doesn’t mean that he’s the right lawyer for […]

December 29th, 2014

Mondays with Mike: The 10 Most Powerful Cloud Tools

So, not only is the decision to move your business to the cloud a difficult one, fraught with anxiety about security and reliability, but in addition, deciding which tools and applications to use can be simply mindboggling.  There are practically an infinite number of options – but some are definitely better than others.  Let’s take […]

December 26th, 2014

4 Tips for Handling a Disgruntled Employee

Author: Ramon Ray

Managing employees is a necessary part of running a business, whether a company has only a few employees or a few thousand. Ideally, a company will hire the perfect worker the first time, then retain that employee for decades without a single issue. That rarely happens, however, especially as a business’s team grows. Occasionally, a […]

December 26th, 2014

When Your Customer Service Can’t Be Any Faster Than It Is, Here’s What To Do

A young chef and I were recently discussing how customers today can be prone to unmatchable expectations, because they have instant everything in so many arenas of their lives. For example, the divergence between instant news —finding out about the pope's resignation within eight seconds of the event, on your cell phone–and the reality that […]

December 25th, 2014

Why You Don’t Feel Successful (and What to Do About It)

As a small business, you expect to work very hard. However, you wish that as a result you were more successful. You have been working for many years building your company, but for some reason, “real” success still feels elusive. Here is why and what to do about it: You compare yourself to Steve Jobs […]

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