May 4th, 2015

Mondays with Mike: Be Prepared! The 7 Biggest Cloud Risks

I was an early convert to the cloud.  It suits my business and lets me work anywhere at any time.  While I’m an enthusiast of mobile access to all my information, when you’re making the leap, you need to be informed about potential problems, so you can head them off.  Here are some risks you’ll […]

May 1st, 2015

Local Resources that Can Help Your Small Business Succeed

Author: Carol Roth

Sometimes, the best source of information for your small business is right in your own back yard. In fact, thanks to the Internet, great resources from around the country can come directly to your desktop. Here are six benefits that you can reap with local resources. 1. Networking Finding new clients is critical to any […]

May 1st, 2015

How to Manage Hyper Growth in Your Business

Every small business owner likes speed. They want to rapidly add sales and people to create a large company to show they are successful. But this type of hyper growth can get many small businesses into trouble since they lack the money, the skills or the infrastructure to support it. As a result, they can […]

April 30th, 2015

Stop Treating Your Customers as an Interruption

I want to encourage you to look at the ways that you, your business, and your employees may be making your customers feel like they’re interrupting your business, rather than that they are the point of your business.  If you make them feel like an interruption, they’ll get a pretty clear message that their patronage […]

April 29th, 2015

Go Mobile and Break Free From the Shackles of Your Desk Phone

What is mobility? In today’s business environment, mobility leverages the latest cloud communication technology to enable workers to stay connected anytime, anywhere. Mobility is more than being able to make and receive calls from multiple locations. It’s using mobile devices to work anywhere and access company information, social media, web conferencing, note taking, virtual office […]

April 28th, 2015

Nextiva Tuesday Tip: 3 Ways to Attract Millennials to Your Customer Service Jobs

Can you get Millennial employees to work in customer service roles? If you’ve swallowed the conventional wisdom about this generation—that they’re entitled, spoiled and hard to work with—you may think there’s no way you could convince them to take a “lowly” entry-level customer service role. But the conventional wisdom about Millennials workers is far from […]

April 24th, 2015

Cloud Voice: Hosted Business Phone Service

You may already be using the cloud to store your documents and files, but did you also know you can use it for your phone service? It can save you a significant amount of money, increase your team's productivity, and provide unparalleled mobility so you can stay connected to your customers and business from anywhere.  What […]

April 23rd, 2015

Scenography: A Ritz-Carlton Secret For Creating A Magical Customer Experience

A frustration I have as a customer service consultant is the difficulty of convincing business leaders I work with to think in a less transactional, less fractured manner about the customer experience, to correct their misconception that improving independent pieces of the customer experience in isolation is sufficient, as if customers will logically tally up […]

April 22nd, 2015

5 Steps to Building a Successful Crowdfunding Campaign

It seems like nearly every day, there’s a new crowdfunding campaign or request for support that comes up. There’s a good reason for this, and that is: crowdfunding has become an exciting way for small businesses to build capital to launch a new business venture. If you’re not familiar with crowdfunding, it is the practice of […]

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