March 19th, 2015

Keeping Your Email Out of the Junk Folder

A hot topic on the subject of email marketing is how to keep your company’s emails out of your prospect’s junk folder. It’s one of the most complicated parts of email marketing which cause a high rate of failure. Here are some steps to get your emails to where they should go: the inbox! 1. […]

March 18th, 2015

Nextiva Customer Success Story: HagBros Precision

Nextiva customer Hagbros Precision is a manufacturing solutions provider that designs and produces competitively priced molds at their Round Rock, Texas headquarters just north of Austin. Developed by a group of inventors, entrepreneurs, and metal workers, Hagbros focuses on precision tooling, mold making, and customer focused manufacturing solutions. We met with Roya Foroughi, Project Manager at […]

March 18th, 2015

How to Hire an Accountant

Tax time is fast approaching, and hopefully you have your financial records in order, but in case you don’t here’s some advice on how to hire an accountant. While there are many aspects of your business that you can handle on your own, accounting is one worth turning over to a professional. Accounting goes far […]


March 17th, 2015

Nextiva Tuesday Tip: 6 Ways to Cut Customer Wait Times

Looking for new ways to eliminate customers’ stress while they wait for customer service? Try reducing the wait—or at least giving the impression you’re reducing it, a new study of customer psychology suggests. A study written by three marketing professors and reported in MediaPost found that people often feel more time-pressed than they really are […]

March 16th, 2015

Mondays with Mike: 7 Tips For Improving Office Morale

Every office goes through cycles – from motivated, focused productivity, to the doldrums of boredom and complaints.  When you see the need for a collective boost in spirits, try out these tips, guaranteed to get your staff back on track. Daily Huddle.  Try conducting brief, daily meetings designed to keep your team collectively focused.  Identify […]

March 13th, 2015

Six Ways that Small Businesses Can Go Green for St. Patrick’s Day

Author: Carol Roth

As a small business owner, you undoubtedly spend every day looking for ways to promote your business and increase your clientele. Just about every business takes advantage of Christmas to increase sales, with “Black Friday” representing the first day of profits in the retail world. Do you really want to wait until the end of […]


March 13th, 2015

How to Win Against the Biggest Time Wasters In Your Business

Many small business owners confuse being busy with being productive. You are busy, but are you always productive? Are you getting done what you want to complete every day? Wasting time is a luxury small business owners literally can’t afford. Interruptions typically dominate the workday and it becomes difficult to get anything done. Here are […]

March 12th, 2015

Creating A Self-Reinforcing Culture Of Customer Service Excellence

Here’s an important question, the answer to which determines whether or not you have any hope of creating a culture of customer service excellence: Are you willing to put the customer at the center of everything you do?  At the center of… …your company …your daily routines …what you determine are best practices …the way […]

March 11th, 2015

How to Make Your Business Appealing to Angel Investors and Venture Capitalists

Small businesses and investors can go together like ice cream and apple pie. It is definitely a vote of confidence when someone provides funding that can take your business to the next level, yet there are trade-offs that come with accepting investor funding. If your idea is so big that you know the only way […]



 
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