September 22nd, 2015

Grow Your Business by Facilitating Social Sharing

In most commercial arenas today, sharing by customers is the order of the day.  Before a purchase decision is being made, while it is being made, after it has been made. In the travel industry, this change is particularly striking: there’s no longer a clear before, during and after. It’s all “during,” and the “during” […]

September 21st, 2015

10 Key Features & Advantages of Hosted Call Centers

Call centers are a key component of many large organizations, especially those that provide support to their customers. Traditional call centers are extremely costly to implement, with large capital investments and significant IT support required. Additionally, making changes to the system can be time consuming and extremely complicated. Businesses are always looking for ways to […]

September 16th, 2015

Adopting the Cloud While Mitigating Risk in Your Small Business

Once you decide to move some or all of your operations to the cloud, you may have concerns about risk and security. There are many benefits to adopting the cloud for your small business. The cloud provides instant access to data anytime, anywhere there is an internet connection. Cloud computing also offers scalable storage for files, […]

September 15th, 2015

Four Ways to Make Employee Peer Reviews Effective

Author: Carol Roth

Many employees and managers alike quake with fear when they learn that their company is implementing a system that involves peers in the performance review process. Employees see writing reviews as a waste of time, even as they foresee co-worker conflict in their futures. Recognizing that peer reviews are not typically accurate, managers see them […]

September 14th, 2015

Mondays with Mike: Warning Signs You’re About To Lose Your Best Employee

I value every single member of my staff, and I always have.  But we all know who our best employees are.  You know, the ones who not only produce the best work but who also drive the rest of the staff to excel.  Losing a key employee can take months – or even years – […]

September 11th, 2015

9.11.15 NextOS 3.0 Beta Release Notes

NEW For Users, you can now: Assign multiple numbers or extensions to a user's primary number with Alternate numbers. You can also specify a distinctive ring pattern for each one. Use Selective acceptance to pre-define criteria to accept calls from specific numbers. Use Selective rejection to pre-define criteria to reject calls from specific numbers. Use […]

September 11th, 2015

5 Tips to Prepare for Your Next Phone Interview

Applying for a new career opportunity is a job in and of itself. After submitting countless applications, you finally receive an email or phone call from a recruiter at one of the companies you applied to (maybe even your dream job!) asking to schedule a brief phone interview. You’ve done it! You’ve finally been picked […]

September 10th, 2015

The Power of 90% Customer Loyalty

Customers today have more purchasing options than ever before as well as fewer obstacles afterward if they want to switch to a different supplier. This embarrassment of riches strains traditional notions of loyalty. But it hardly spells the end for loyalty, not for customers in general and certainly not for millennials, despite what many claim. […]

September 8th, 2015

The “New Reality” of Customer Service

Do employees at your customer service call center feel like they’re dealing with more frustrated customers than ever before? New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel frustrated before they even place a call. What’s more, […]

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