November 13th, 2015

Never Stop Believing in the Importance of Every Single Customer

Sad but true: The level of focus and attentiveness that’s common when your business has only a few customers tends to slide when your five customers become 50, or 500, or a thousand. The commitment that you had in the early days to keeping close to your customers, with the high level of care and […]

November 12th, 2015

How the Modern Call Center Enhances Small and Medium-Sized Businesses

There are many misconceptions about the modern call center. Most people perceive call centers as large call floors with expensive infrastructure and rows upon rows of cubicles. In reality, the present-day call center refers to a group of features that are geared toward managing call flow, increasing efficiency, and software integration. Cloud communications has eliminated […]

November 11th, 2015

How to Leverage Mobile Web Advertising

Accessing the Internet via mobile phone usage has finally surpassed that of laptop and desktop computers. If you aren’t leveraging mobile web advertising for your small business, you are missing out. Ad revenue for mobile applications and devices has seen a gigantic uptick in recent years, but don’t let the idea scare you. You do […]

November 10th, 2015

NextOS Beta Portal – Admin Features

NextOS 3.0 Beta is a brand new, easy way to manage your users, locations, and calling features for Nextiva Office. With a user-friendly interface and helpful tips and tutorial videos throughout, the new portal lets you set up quickly and manage your system painlessly. We even added some amazing new features to drastically improve efficiency […]

November 9th, 2015

Mondays with Mike: Make Reverse Psychology Work For You!

Let’s face it:  we’re all barraged by marketing, brand impressions, and attempts to separate us from our money – pretty much constantly.  We’re practically immune to high-pressure sales tactics, and we no longer believe the QVC hosts when they tell us to “Hurry.  Time is running out.”  But we’re business owners.  We have goods and […]

November 7th, 2015

11.9.15 NextOS 3.0 Beta Release Notes

NEW For Users, you can now: Use Do Not Disturb to automatically forward all the user's incoming calls to voicemail, without ringing their phone. Play an announcement to an incoming caller, before their call is put through to the user, with a Pre-Alerting Announcement. Allow the user to place a call by pressing a reduced […]

November 5th, 2015

Does Your Brand Match Your Company Culture?

Author: Carol Roth

In 2008, BP shelled out $211 million for the design of its Helios logo, which, the company asserts, represents many things, including heat, light and nature. Who would have guessed that BP would face costs amounting to billions of dollars (and counting) after the Gulf oil spill two years later? Today, the company continues to […]

November 4th, 2015

6 Tips to Run a Successful Home-Based Business

Many entrepreneurs make their homes into their businesses. With no mandatory meetings, set schedule or co-workers, this might sound like the perfect work situation, but if you are not personally disciplined your might not get very much done.  While using your home as your business office gives you a great commute, you’ll also face challenges […]

November 3rd, 2015

Why You Need to Think of Your Communications as an Asset Not an Expense

In today’s business environment, most companies view their communications systems as an operational expense with no added value. They perceive communications systems as a cost that has little to no effect on the bottom line. Often times, their mindset is correct. If a company has not utilized the full power of an up-to-date communications system, […]

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