April 15th, 2015

Should I Borrow Money from Friends or Family for My Business?

Getting your business started requires money, and while there are many sources for finding this funding, one often overlooked source is friends and family. On the one hand, a friend or family member may be able to offer you an interest-free loan that you wouldn’t qualify for at the bank, but on the other hand, […]

April 14th, 2015

Nextiva Tuesday Tip: Don’t Let Technology Destroy Your Humanity

When it comes to customer service, how much automation is too much? For a small business owner, using technology to automate customer service assistance—such as enabling customers to schedule appointments online or request quotes online—saves time and money. However, it’s important to think about customer service not only from a business standpoint, but also from […]

April 13th, 2015

Mondays with Mike: How Ripple Innovation Can Invigorate Your Business

It always hits me the same time every year.  I don’t know whether it’s a craving for warmer weather, or the realization that it’s time to dig deep and get started making the year a successful one, but the end of the first quarter is always a tough time for me.  I’m tired of winter […]

April 10th, 2015

Ten Phrases Successful People Use Daily

"We are what we think. All that we are arises with our thoughts. With our thoughts, we make the world."- Buddha The hit book, "The Secret" had one central message; we become what we think about. This same thing was said by Earl Nightingale years earlier in his classic "The Strangest Secret". I am not […]

April 10th, 2015

How to Ensure that Email Doesn’t Suck the Life Out of Your Business

Author: Carol Roth

Remember when email was fun?  We used to delight in hearing those three little words, “You’ve got mail”.  But nowadays, email has become one of the biggest time sucks in business. Unless you hone your habits, email (and texting, for that matter) can consume countless hours of your business day. Here are four habits that […]

April 9th, 2015

Doing Away With Customer Service Scripts

Customers today are looking for genuine customer service, for the authentic customer experience of one human being assisting another. So it’s time, in most business contexts, to do away with word-for-word scripts while retaining a “punch list” of points that need to be covered in the course of a customer conversation. (Life-and-death settings such as […]

April 8th, 2015

How to Organize Your Business to Hire Your First Employee

From your very first hire, you want to make sure you are attracting the kind of employees who will be an asset to your company. You want that first employee to be a hard-working, conscientious individual that you won’t break the bank to hire. But it goes deeper than that. Hiring your first employee requires […]

April 7th, 2015

Nextiva Tuesday Tip: Are You Measuring Customer Experience?

Don’t look now, but the pressure to provide superior customer service just got even greater. According to new research from eConsultancy, the customer experience is becoming more and more important because products and services are increasingly commoditized. Companies—especially those, like small businesses, that can’t compete on low price alone—are finding customer experience is the best […]

April 6th, 2015

Mondays with Mike: 7 Ways To Cut Costs Without Stifling Growth

Too often, we discover a new way to reduce our expenditures, only to find out it’s not ultimately good for our bottom line.  The trick is to manage our costs, while still flourishing.  I know – that’s easier to say than do.  But here are seven sure-fire ways to keep your business growing on the […]

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