February 18th, 2015

4 Tips to Achieve Your Personal Finance Goals Before Starting a Business

Before you can commit to funding your new business, you need to take care of your own personal financial goals. You need to move into starting a business with a strong financial record, as well as money in the bank. This makes it easy for you to qualify for a small business loan, if you […]

February 18th, 2015

Nextiva Customer Success Story: Nella Law Group

Cloud-based phone systems can benefit all types of office environments by bringing companies reduced costs and enhanced features. Nextiva serves over 100,000 businesses across the country, including thousands of law firms. We understand how critical it is, in particular for lawyers, to be able to handle clients’ calls properly every time. Our latest Customer Success […]

February 17th, 2015

Nextiva Tuesday Tip: How to Measure and Use Net Promoter Scores

How loyal are customers to your business? How likely are they to recommend your products and services to others? Doing a Net Promoter Score survey (NPS) can help you get the answers to these questions quickly and take action to build more customer loyalty. The Net Promoter Score survey was developed by Bain & Company […]


February 16th, 2015

Mondays with Mike: 6 Steps to Building Better Proposals

Whether you do it many times a day or only occasionally, we all use written proposals from time to time in order to land new clients.  As important as generating revenue is, I’m consistently surprised by how little time many entrepreneurs spend on perfecting these opportunities to shine.  Here are six concrete ways you can […]

February 13th, 2015

6 Steps to Systemizing Your Business

Author: Carol Roth

Whether you recognize it or not, your business already has a system. But when tasks take too long, cost too much or create substandard results, your system needs anything from a little Botox to a full face lift. Here are six-steps to help you see what you’ve got, identify where it’s going wrong and fix […]

February 13th, 2015

How Your Business Must “Get Religion” to Be Successful

When I travel around the world, I learn a lot about world religions. Each one actually has three attributes in common: A philosophy: There is always a maxim that its followers live by. Judeo- Christians have the philosophy of the “Golden Rule”; that is “treat others the way you want to be treated.” Hinduism believes […]


February 12th, 2015

Refreshing Your Customer Service Experience (Without Losing Your Core Identity)

Once you've initially succeeded in interesting your customers in your brand, once you've succeeded in pleasing them with your customer experience and customer service, you need to work on keeping their interest by adding clues and cues to the plot. Any meaningful service, any meaning customer experience will start to grow stale over time. Service signatures, scripted […]

February 11th, 2015

How to Hire an Attorney for Your Small Business

Every business needs the services of an attorney. Having access to one can help you navigate complex areas like patents, trademarks, copyrights, and contracts. They can also help you choose the best business structure for your company and create employment contracts and nondisclosure agreements, if you need them. Some attorneys specialize in helping small businesses and […]

February 10th, 2015

Nextiva Tuesday Tip: 5 Things to Look for When Hiring Customer Service Reps

When hiring customer service reps, you need to do more than assess the job candidate’s experience and dot the i’s and cross the t’s on a job application. Here are five factors that are just as important as experience, and how to assess them during the interview process. Friendliness. Natural curiosity about others, openness and […]



 
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