June 16th, 2015

Nextiva Tuesday Tip: How (and Why) to Improve Your Internal Customer Service

You’re all about customer service—but how well does your company handle internal customer service? Internal customers are the employees at your business, all of whom depend on—that is, are “customers” of—other employees to get their jobs done. Internal customer service is important because if it isn’t up to par, your business will function less efficiently […]

June 15th, 2015

Mondays with Mike: Win Customers With Your Authenticity

Even though I’m not an accountant, I understand just how important effective accounting and accountants are to running my business successfully.  A few years ago, I attended an accounting conference, and I’ll admit it:  I wasn’t very excited about it.  I hire accountants because that’s not where my natural talents lie. But there I was, […]

June 11th, 2015

Call Recording: Why Your Business Needs It to Improve the Customer Experience

Does your company interact with customers over the phone, either by selling your product/service or providing support? If you’re like many businesses, a significant portion of the customer experience is conducted over the phone. If you’re not already recording your calls for training and quality assurance purposes, it’s a good idea to implement call recording […]


June 10th, 2015

7 Things Small Businesses Do To Lose Online Customers

Running a small business isn’t easy. Finding and keeping customers is even more difficult. If you don’t make it really simple to buy from you online, shoppers will go elsewhere for their next purchase. There are specific bad behaviors to avoid with the shopping experience on your website. Here are seven things small businesses do to lose […]

June 8th, 2015

Three Ways that Viral Fads can Create Successful Businesses

Author: Carol Roth

Every entrepreneur dreams of “going viral”, but sometimes, that virality leads to a fad rather than a bona fide business. Fads can make big money, but if your business is based on a single trend, you need to make some important decisions upfront to make sure it’s a net money-maker, rather than a money-taker. Take […]

June 5th, 2015

How to Lower Your Work Stress in Five Minutes or Less

Feeling anxious or stressed? Many times I feel both. This is very common among small business owners. Roger Cohen in the New York Times says “there’s a lot of status anxiety going about these days. People live suspended between the anxiety of being deluged in communication and the agony of receiving none. They have always […]


June 5th, 2015

Never Listen to a Voicemail Again with Voicemail-to-Text

How diligent are you about checking your voicemails? Does the flashing light on your desk phone cause you anxiety? Wouldn’t it be nice to read through your voicemails rather than listening to the entire message, only to realize you missed a few digits of the caller’s number?  If you answered yes to any of these […]

June 4th, 2015

Lifetime Network Value: Even More Important Than Lifetime Customer Value

Taking the time to calculate the lifetime value of a single customer can be a powerful motivator to treat your customers right: Once a company realizes how enormous the value of a single customer can be over her lifetime, it provides a great encouragement to stop nickel and diming your customers, to stop arguing over […]

June 3rd, 2015

5 Tips for Picking the Right Business Partner

Having the perfect business partner can help you take your business to another level even faster than you could take it on your own. Not only will you have someone to bounce ideas off of, but you can also have someone whose skill sets complement your own, making you a well-rounded team. But just like any […]



 
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