December 10th, 2014

Four Skills to Network More Powerfully

Not all of us are born networkers, so we have to work at improving the skill and it is a vital one. Fortunately, networking is a fundamental skill that you can develop with a little effort. You never know where your next referral will come from, so it behooves you to wear your networking hat [...]

December 9th, 2014

Nextiva Tuesday Tip: Do Social Media and Customer Service Mix?

A few years back there was a flurry of interest in using social media as a customer service tool. Reports in the media of big companies ignoring customer complaints on Facebook and Twitter—then facing backlash—led businesses to worry so much about their online reputations that some companies started moving their customer service to social media.  [...]

December 8th, 2014

Mondays with Mike: 7 Ways To Banish Spam

I used to hear people complaining about telemarketers who always seemed to call at dinnertime.  Fortunately, we don’t get as many phone calls from people trying to sell us something, but those calls have been replaced by a plague of junk email – spam.  It clutters up our inboxes and can prevent us from seeing [...]

December 5th, 2014

Don’t Avoid Failure, Just Fail Properly

Author: Carol Roth

Truman Capote once said, “Failure is the condiment that gives success its flavor.”  However, based on the way that we learn as youngsters, the thought of failure may leave a bad taste in your mouth.  In school, we were taught that failing something results in a red mark on the paper and perhaps a timeout [...]

December 5th, 2014

What Should I Give Away When A Customer’s Unhappy?

One of the most common and emotionally fraught questions I encounter is this: "How should I compensate a customer for a service or product failure?"  No matter how superb your product or service is, everyone in business eventually needs to find the answer to this question.  And the answer to the question is this: It depends. Customers have [...]

December 4th, 2014

Does the “Internet of Things” Really Matter to Small Business?

One of the biggest buzz words for this past year was “The Internet of Things” (IoT). This is the convergence of the digital and virtual world with the physical one. Even before IoT, there are already 16B devices attached to the Internet. (Remember, there are only 7B people on the planet.) Today, an increasing number of [...]

December 3rd, 2014

5 Funding Options for Small Businesses

When it comes to financing your small business, you need options that will help you grow your business. Sometimes you can’t do that when you bootstrap on your own. Whether you’re launching a business or ready to take an established business to the next level, you have options. Browse the following five funding options and [...]

December 2nd, 2014

Nextiva Tuesday Tip: Why the Holidays are a Great Time to Call Your Customers

When you think about the holiday season, you probably think about family, fun and feasting. But did you ever stop to think that the holidays are also a great time to reach out and call your small business customers? There are several reasons why now is an ideal time to contact customers by phone. The [...]

December 1st, 2014

Mondays with Mike: Why A One-Star Review Can Be Good For Your Business

In the olden days, you might have had to pick up a phone book or ask a neighbor if you wanted a recommendation for a business – whether it was a restaurant in an unfamiliar city or a contractor to fix something around your house.  Now, though, it’s possible to find reviews of nearly any [...]

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