November 18th, 2014

Nextiva Tuesday Tip: What Do Customers Want From Your Customer Service?

Good customer service makes life better for your customers—but it also makes your profits better. Need confirmation of that claim? Check out the results from the latest Global Customer Service Barometer by American Express. Customers today don’t feel very positive about customer service in general. Maybe that’s why those who do get good service really [...]

November 17th, 2014

Mondays with Mike: Why Pivoting Can Kill Your Business

If you’re anything like me, you’re perpetually trying to improve your business.  I read a lot of material produced by other entrepreneurs to make sure I stay on top of trends and the most current research that can help me be a better business owner.  My companies are my babies, and I want to be [...]

November 14th, 2014

Great Customer Service Requires Effective Language

Your company, I expect, has put quite a bit of thought into the language used in your marketing campaigns and website. And quite a bit less thought into the words that your employees use directly with customers. At least, this is the pattern I encounter as a customer experience consultant. And it's a serious mistake, [...]

November 13th, 2014

3 Tech Tools That Make Your Small Business Seem Much Larger

Author: Ramon Ray

Businesses no longer are forced to lease office space and hire multiple employees to start and grow. Thanks to the many technology tools that are available today, even a one-person startup operating out of a home office can interact with clients and customers. Best of all, these tools are often affordable, utilizing the devices an [...]

November 13th, 2014

Why Dentists Can Predict the Next Economic Downturn

Dental appointments actually say a lot about the state of the US economy and can predict its future health. According to a recent Businessweek article, patient visits per scheduled follow-ups, ratio of actual to projected fees for dental service, potential monthly revenue from suggested treatments, and accounts receivable per practice are all factors that gauge consumer [...]

November 12th, 2014

Developing a Quality Employee Review Process

It’s in your own best interest to nurture your staff and make sure they’re productive and thriving at your company. After all, turnover costs you money, in searching for a new hire and training him, so you’re better off making sure the staff you have is optimized. One way to do that is to set [...]

November 11th, 2014

Nextiva Tuesday Tip: Plan Now for a Smashing Holiday Party

Are you planning a holiday party for employees at your small business this year? Last year a whopping 96 percent of companies held holiday parties, according to a just-released survey—nearly an all-time high. Even if you haven’t held a holiday party for the past several years due to budget cuts or other financial concerns, there [...]

November 10th, 2014

Mondays with Mike: 9 Unique Ways To Use The Cloud

I was an early adopter of the cloud for my business, simply because I need to be able to work, collaborate, and stay in contact with my staff and clients regardless of where I am.  I’ve become a cheerleader for the cloud because of the unprecedented flexibility I’ve grown accustomed to.  Thinking about converting your [...]

November 7th, 2014

5 Tips to Increase Employee Efficiency

Author: Carol Roth

Time is money may be a cliché, but it’s also a universal truth in business. Your employees’ efficiency directly impacts productivity, which, in turn, affects profits. As a business owner, maintaining hawk-like vigilance on employees’ on-the-job procedures can make a notable difference to your bottom line. Here are some areas that may need improvement. Reduce [...]

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