January 21st, 2015

Is Your Passion Enough to Start a Business?

Passion is an overused term in business. You keep hearing “do what you love,” but you need to be thinking about whether your passion is truly sufficient enough to start a successful business. To create a business you must provide a product or service people are willing to pay for. Maybe you love knitting baby […]

January 20th, 2015

Nextiva Tuesday Tip: Are You Ignoring Your Returning Customers?

Have you ever had this experience: You see an ad or offer for some amazing deal for a company of which you’re a longtime customer—something big, like “50% off a year’s membership.” Wow, you want to take advantage of that! But you can’t because there’s only one catch: The offer is for new customers only. […]

January 16th, 2015

7 Things Successful People Never Ever Do

In a business person’s day, there is always more tasks than hours. The key to being successful is not to do more multitasking in an effort to cram more into each day. It’s not to work harder with longer hours to get everything done. What separates very successful people from the rest of the pack […]

January 15th, 2015

Help Out Your Customers Before They Know They Need Your Help

What do customers prefer–strongly prefer–to having to ask your company for help, or for information, and then having to wait for an answer?  They like it if your company gets to them first with what they need as customers before they have to ask for anything themselves. So, if you want to become irreplaceable to […]

January 14th, 2015

How to Kickstart Your Marketing Efforts in 2015

Marketing is the engine that feeds your small business.  As we jump into the new year, it’s time to kickstart your marketing and public relations activities. You want to divide your activities by those that engage prospect customers and those that keep your existing customer.  Here are five ways to kickstart your marketing machine in […]

January 13th, 2015

Nextiva Tuesday Tip: How to Learn From Your Company’s Customer Service Mistakes

What happens at your small business when somebody makes a customer service mistake? Do you reprimand the employee and then forget about it? Big mistake. Everyone on your team, not only customer service employees, can learn valuable lessons from customer service goofs. To gain value from errors, just as with everything else in your business, […]

January 12th, 2015

Mondays with Mike: What You Can Learn From Hyper-Startups

There are time-tested procedures for starting a business – from writing elaborate business plans to generating sales projections.  While we can learn a lot from following traditional paths, there’s a host of new entrepreneurs who start their businesses in a flash – moving from idea to implementation in a matter of hours.  These hyper-startups are […]

January 9th, 2015

Three Ways To Stop Frustrating Your Customers

While customers love being wowed by exceptional customer service, they also appreciate simply being served, without frustration, by a company whose systems, processes, and approaches make sense and are well-executed. If this doesn’t describe your company and the customer experience it offers at present, here are three ways to turn that around. Time, I have […]

January 9th, 2015

Breaking Bad Business Habits

Author: Carol Roth

Small business owners are among the hardest-working people in the country. They get in early and stay late, handle every business detail and bend over backwards to meet and exceed the needs of their clients and customers. On the surface, these traits are admirable. But they can also stifle the future of your company. Here […]

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