October 13th, 2014

Mondays with Mike: How To Get Your Entire Business Running On The Cloud In One Day

A lot of business owners put off making big decisions – like transitioning their company to running on the cloud – because they fear change.  They’re reluctant to undertake a major overhaul because they know that difficulties will arise, and there will be a learning curve for their staff.   For the most part, they’re [...]

October 10th, 2014

Stop Dropping The Customer Service Ball On Your Handoffs

I have a pretty good idea of where you're dropping the ball in your customer service delivery. Although you and I, as far as I know, have never met,  from what I’ve seen in the world of business, I can tell you that the odds are good that you’re dropping the customer service ball when [...]

October 9th, 2014

The 10 Most Common Accounting Mistakes That Cost Big Money

There is money flowing out of your business right now as a result of simple accounting mistakes. Here are the top ten and how to fix them: Not balancing your bank statements. All sorts of strange deductions can happen from your cash accounts at your bank. For example, checks and direct transfers can be cleared [...]


October 8th, 2014

7 Keys to Digital Marketing Success

If you’re new to running a business online, you might feel like you’re looking up from the bottom of a very tall mountain. There’s so much to learn, and so much competition. Sure, it can be daunting, but you’ll learn the best strategies for your business over time. But for now, here are seven strategies [...]

October 7th, 2014

Nextiva Tuesday Tip: 6 Steps to Measuring Your Customer Service Effectiveness

How good is your small business’s customer service? You’ll never know unless you measure it. As with every other aspect of your business, tracking customer service metrics and assessing areas you can improve on will help your business grow. Set standards for customer service. Some of these standards will be easily measurable. For instance, you [...]

October 6th, 2014

Mondays with Mike: How To Become A TED Speaker

TED can change your life, and I’m not just talking about the insights you can glean from the brilliant ideas shared by the many speakers. I’m talking about giving a TED talk – one single engagement that will expose you, your ideas, and your brand to millions of people. It’s the biggest public speaking opportunity around, and [...]


October 3rd, 2014

Life Lessons on Training Great Employees

Author: Carol Roth

All of life’s experiences can provide insight into running a small business. A good friend just drove this point home after adopting a new dog. She’s full of stories about her training challenges and as she told me her tales (or should I say, “tails?”), it was clear that the principles applied to employee training [...]

October 2nd, 2014

Business Leadership Lessons from Pope Francis

From the beginning, the 266th Pope showed the world that he would somehow be different.  Pope Francis declined fancy shoes, a palace apartment, and the protected “Pope Mobile”. He said, he opted instead for more modest loafers, the Vatican guesthouse, and a bus ride. Pope Francis’s model of leadership is one of authenticity, commitment, and [...]

October 1st, 2014

Changes Coming to Nextiva Invoices

As a service provider in the regulated VoIP industry, Nextiva is required to collect federal, state and local government taxes, surcharges and fees. These taxes and fees are location and usage based and will now be itemized on Nextiva invoices. Monthly invoices, beginning this month, will include the following sections: Subscription Plan Fee – Product [...]



 
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