May 8th, 2015

7 Things You Do Every Day That Hurt Your Company

Every business owners works hard daily to help their company. Unfortunately, there are many actions they take that do more harm than good. Here are the top seven and what to do about it: 1. You’re busy, but not productive. Emails, phone calls, and meetings get in the way of accomplishing critical tasks. When these […]

May 7th, 2015

I Wouldn’t Serve You (Like This) If You Were the Last Customer on Earth

Advocating and helping your employees sustain a “treat each customer like the last customer on earth” attitude is one of the most important leadership responsibilities you have in your company, one of your key weapons against losing customers through employee and organizational neglect. When you treat each customer as if she’s the last remaining customer […]

May 6th, 2015

6 Ways to Renew and Revitalize Your Business Relationships

People do business with people they like, know and trust. So it’s really all about the relationship that determines whether or not you get the opportunity to even pitch for the business.  But when is that last time you evaluated your relationships. Joleen Jaworkski, President of Business Clubs America (BCA) of Philadelphia, inspired me to […]


May 6th, 2015

Traditional vs. Cloud Phone Service: Everything You Need to Know

You know you need a new business phone service, but where should you start your search? There are so many options available in the market today that it can be overwhelming. As a starting point, it is important to learn the difference between a traditional phone system, often referred to as analog or on-premise, and […]

May 5th, 2015

Nextiva Tuesday Tip: Customers Love Loyalty Programs

Do you have a customer loyalty program? If not, you’re missing out—because loyalty programs drive sales. Sixty-three percent of customers in the 2015 Loyalty Report say a loyalty program makes their relationships with a brand better, and 34 percent say they wouldn’t be loyal to a brand without a loyalty program. In addition, 64 percent […]

May 4th, 2015

Mondays with Mike: Be Prepared! The 7 Biggest Cloud Risks

I was an early convert to the cloud.  It suits my business and lets me work anywhere at any time.  While I’m an enthusiast of mobile access to all my information, when you’re making the leap, you need to be informed about potential problems, so you can head them off.  Here are some risks you’ll […]


May 1st, 2015

Local Resources that Can Help Your Small Business Succeed

Author: Carol Roth

Sometimes, the best source of information for your small business is right in your own back yard. In fact, thanks to the Internet, great resources from around the country can come directly to your desktop. Here are six benefits that you can reap with local resources. 1. Networking Finding new clients is critical to any […]

May 1st, 2015

How to Manage Hyper Growth in Your Business

Every small business owner likes speed. They want to rapidly add sales and people to create a large company to show they are successful. But this type of hyper growth can get many small businesses into trouble since they lack the money, the skills or the infrastructure to support it. As a result, they can […]

April 30th, 2015

Stop Treating Your Customers as an Interruption

I want to encourage you to look at the ways that you, your business, and your employees may be making your customers feel like they’re interrupting your business, rather than that they are the point of your business.  If you make them feel like an interruption, they’ll get a pretty clear message that their patronage […]



 
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