Nextiva Customer Success Story: 19th Ave. Dental Care

Last week, we met with Doctor Marc Kay, owner of Phoenix-based 19th Ave. Dental Care to chat about his office’s Nextiva phone service.  One of his practice’s most important commitments is delivering seamless, comfortable service, so we were thrilled to hear that Nextiva’s phone systems were able to help them increase patient satisfaction and overall efficiency.

Nextiva’s cloud-based phone systems offer dozens of benefits for medical practices, including:

  • The ability to swap calls between a desk phone and cell phone so that doctors can stay mobile while remaining connected
  • An auto attendant to act as an automated receptionist for patients while the office is closed
  • Call continuity in the rare case of a disaster
  • Call logging to view all incoming and outgoing calls for easy tracking of billing and appointments
  • A customized greeting message, professionally recorded by Nextiva for free
  • Shared line appearance so incoming calls ring directly to all of a doctor’s phones and front desk simultaneously

Dr. Kay’s staff has found automatic rerouting to be particularly useful in their office during everyday office hours and in cases of patient emergencies. Watch the full interview to see how Nextiva has helped 19th Ave Dental Care stay mobile and save money:

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