The traditional office, staffed with full-time employees with full-time benefits is a relic from Mad Men days. Most of us have to move quickly and operate on razor-thin margins that make it impossible to afford a complement of workers waiting for something to do. It’s become far more feasible and profitable to assemble a team of contractors – specialists in their niches – who are on call, command high rates for their expertise, and appreciate the flexibility of working when they want to.
What’s essential is that you assemble your contractors ahead of time – locate, vet, and create a relationship before you need them for big projects so you don’t have to scramble last minute. Here are the people you should look for:
- Web Designer – There’s really no good excuse for a lousy website. Most people will encounter your company on the web, and you want to put your best foot forward. Finding a web designer who designs your site and stays on call to give you the ability to adapt your website to particular client needs or conditions is key.
- Web Administrator – As more of us move our businesses online, it’s impossible to overstate the importance of web security and web reliability. This position is perhaps the most important contractor you’ll hire, because they’ll literally have the keys to your online kingdom. When there’s a problem with your system, you want immediate availability from your administrator.
- Core Competency – Find extra local talent in your field and keep them ready for when you have big jobs that require you to be able to scale up rapidly. Whether you’re a chef who needs catering staff for special events or you’re an accountant who needs additional help at tax time, doing the legwork ahead of time can give you a competitive edge when it comes to winning new clients in a clutch situation.
- Writer – We may not want to own up to it, but most of us aren’t great writers. As important as our written messages are, it’s worth locating a skilled wordsmith to polish our prose. Weigh your options: you could spend all day working on a company newsletter (and hope no one catches the grammatical mistakes,) or you can call your professional writer, share the details, and get to work doing what you do best while your writer pens a perfect account of what’s current in your company.
- Translator – If you don’t need one now, odds are very good that you will before long. The broadening global marketplace means that if you’re not working with clients in other countries, then you’re probably missing opportunities. Identify the languages that are most likely to be relevant in your field and line up translators before you start losing jobs because you’re not fluent in Mandarin or Spanish.
- Administrative Assistant – This position is your key, backup, catch-all. Whether you need timely follow-up on a new marketing campaign, or whether your full-time admin needs help handling the seasonal rush in your field, it’s wise to find a good admin to be at the ready.
So where do you find these folks? You’ll be shocked at how many resources are out there. Freelance websites like Elance and ODesk connect you with contractors all over the world in a variety of niches, and community-based sites like Craigslist or Patch can connect you with local talent. The keys to successfully working with contractors are these: first, get them lined up and vetted – with a small project to start – before you have a critical need for their services. Second, always pay them promptly and treat them like gold. You want that contractor to always be happy to get your call and eager to get to work on your next project.