Worried about post-holiday doldrums in the office? Afraid that short of spiking the coffee with Prozac, there’s little you can do about it? Fear not! These simple tips can help you brighten the mood and invigorate your staff.
- Daily Huddle. Don’t sweep your office problems under the rug. Take a few minutes each day to air out concerns and address practical solutions. Let your staff know that you’re making changes by giving them regular updates on the concerns they’ve expressed. Tip: Hold the meeting standing up. You’re more likely to keep people on topic and to-the-point.
- Schedule Change-Up. Offer your staff a chance to shift their schedules a bit. It’s amazing what a little flex-time can do. You’ll see refreshed, focused faces if you give your employees the chance to get out of their rut.
- Focus on the Why, rather than the What. No matter what you do, you can benefit from reflecting on why you’ve chosen your field. Accountants’ offices may not be the most exciting places to work, but if you can get your team focused on the real benefits they provide to your clients, then you can invigorate your staff and get them ready to tackle even the crunch of tax time. Focus on your purpose.
- Say Thank You. Simple. Free. So important. Take the time to let your staff know that you appreciate their hard work.
- Listen. Any good customer service rep will tell you that the first step to resolving a problem is to let the customer vent. If a member of your staff has a complaint, it’s important that they be able to voice their concerns. If a frustrated employee has no place to vent appropriately, then the dissatisfaction will spread to other members of the staff. The important tip here is to let your staff air their grievances in private if possible, preventing the negative attitude from multiplying and giving you the opportunity to address legitimate complaints.
- Take the Bullet. Does your staff have a gripe about a particularly unpleasant or difficult task? Is there something standing in their way – an obstacle that needs to be overcome? Be the hero! If you step in and show that you’re not just willing to pitch in, but able to solve problems for your staff from time to time, you cement your position as the solution-finder extraordinaire. By modeling the willingness to roll up your sleeves and get dirty on occasion, you’re setting the example of being a problem-solver.
- Change of Scenery. Monotony is the slayer of enthusiasm. Get your employees out of the office for a day and see how their collective outlook improves. Pick a charity and spend the day volunteering, and when you return, have a new coffee maker or new desk chairs for your staff waiting for them. Shaking up the routine can make your staff as enthusiastic as they were on their first day.
You’re the captain of the ship. Keep tabs on morale and make sure you brighten up the office when necessary.