There are a lot of tech-heavy terms thrown out there in recent years, including VOIP. VOIP stands for voice over internet protocol, meaning that voice communication occurs over a wireless internet connection, rather PSTN. PSTN stands for public switched telephone network, which is circuit based system that traditional landlines utilize to make voice calls.
Generally, using the internet communication is more affordable and allows for a wide range of options that are not open to traditional landline users, especially with providers such as Nextiva. VOIP calls can be made from computer to computer, or from phone to computer or any other combination as long at there is VOIP software. VOIP use also allows for repeat dial, return call, call waiting and call transfer – these things usually cost the user money.
VOIP uses the same internet protocol as email and other communication techniques. Generally, voice calls are converted to transmit over the internet and then reassembled on the other end. There is no additional equipment needed and thus, the user saves money. There are some downsides – the quality of the calls depends on the strength of the internet connection, which may cause lag or interference. This is reduced with a stronger internet connection.
Businesses can also utilize VOIP with the following benefits: a toll-free/local number, voicemail to email feature, auto-attendant, music on hold, online faxing, and number portability. VOIP also offers cost cutting for users who regularly make long-distance or international calls.
VOIP is the future so look into it for personal and business use today!