Today’s small to medium-sized business customers expect SMBs to deliver service, support and products that are on par with big businesses. However, SMBs are often burdened with the need to provide these services with limited resources.
VoIP has emerged as a powerful new communication tool that is helping SMBs compete with larger businesses by providing enterprise-level support, service, mobility and more.
“SMBs know that having reliable, always-on communications helps them maintain the kind of quality of service that has traditionally been provided by much larger competitors with an established 9 to 5 culture,” according to the Wall Street Journal article, Technology is Helping SMBs to Become a global force.
There are numerous ways SMBs benefit from VoIP technology. The following are some of the more important ones SMBs use to help them better compete with larger companies:
- Cost Savings – One of the biggest benefits of VoIP to SMBs is cost savings. With VoIP technology, phone calls are made over the Internet and can reduce a phone bill by as much as 85 percent, when compared with legacy phone lines.
- Anywhere, Anytime Access – Today’s workforce is more mobile than ever and SMBs need to provide access to employees working out of hotel rooms, airport lounges, remote branches, and home offices. Without it, mobile and remote workers lose valuable time. VoIP connects remote and mobile workers to an SMB’s critical applications such as customer-relationship management and sales force automation tools, e-mail, instant messaging, and more.
- Employee Collaboration – Frequent collaboration among employees is often essential for SMBs. Yet does an SMB develop a richly collaborative environment when many employees collaborate remotely or on the go? A cloud-based network with integrated voice, video, data, and wireless communications delivers interactive calendaring, Web-based videoconferencing, IP telephony, and other tools that foster collaboration.
- Bring Your Own Device (BYOD) Connectivity – An estimated 88 percent of executives worldwide report employees are using their own personal computing technologies for business purposes today, according to a report by Avanade. 58% of respondents said the greatest outcome of BYOD was the ability for their employees to work from anywhere, followed by their employees being more willing to work after hours (42 percent).
These are just some of the key ways SMBs are leveraging VoIP to enhance their business productivity and efficiency, and help them compete against larger corporations.