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	<title>Nextiva Blog</title>
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	<link>http://www.nextiva.com/voip</link>
	<description>Business VoIP Learning Center - Nextiva, Cloud-Based Business Phone Systems</description>
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		<title>How Respond to Negative Online Reviews</title>
		<link>http://www.nextiva.com/voip/how-respond-to-negative-online-reviews.html</link>
		<comments>http://www.nextiva.com/voip/how-respond-to-negative-online-reviews.html#comments</comments>
		<pubDate>Wed, 22 May 2013 11:00:47 +0000</pubDate>
		<dc:creator>Kambria Nagy</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Startup]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[SMB]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2104</guid>
		<description><![CDATA[Negative reviews can be scary for any company and cause business owners to feel personally attacked and defensive. These feelings were on display last week when Samy and Amy Bouzaglo, owners of Amy&#8217;s Baking Company Boutique &#38; Bistro in Scottsdale, &#8230; <a href="http://www.nextiva.com/voip/how-respond-to-negative-online-reviews.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>How to Inspire Customers to Write Online Reviews</title>
		<link>http://www.nextiva.com/voip/how-to-inspire-customers-to-write-online-reviews.html</link>
		<comments>http://www.nextiva.com/voip/how-to-inspire-customers-to-write-online-reviews.html#comments</comments>
		<pubDate>Tue, 21 May 2013 17:23:51 +0000</pubDate>
		<dc:creator>Kambria Nagy</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[SMB]]></category>
		<category><![CDATA[Startup]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2099</guid>
		<description><![CDATA[Online reviews have a tremendous amount of power these days. A good one can bring in droves of customers and a negative one can drive away potential clients. As a small business owner, how do you inspire your customers (especially &#8230; <a href="http://www.nextiva.com/voip/how-to-inspire-customers-to-write-online-reviews.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Nextiva Tuesday Tip: Reward Your Employees the Right Way</title>
		<link>http://www.nextiva.com/voip/nextiva-tuesday-tip-reward-your-employees-the-right-way.html</link>
		<comments>http://www.nextiva.com/voip/nextiva-tuesday-tip-reward-your-employees-the-right-way.html#comments</comments>
		<pubDate>Tue, 21 May 2013 11:00:01 +0000</pubDate>
		<dc:creator>Rieva Lesonsky</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Tuesday Tip]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Human resources]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2073</guid>
		<description><![CDATA[Are you rewarding your employees for good work? That&#8217;s great&#8212;but are you sure you&#8217;re rewarding them in the most effective way? One of my friends still remembers the time she got a gift certificate for $250 worth of premium steaks &#8230; <a href="http://www.nextiva.com/voip/nextiva-tuesday-tip-reward-your-employees-the-right-way.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Mondays with Mike: Ask Bigger Questions to Get Bigger Results</title>
		<link>http://www.nextiva.com/voip/mondays-with-mike-ask-bigger-questions-to-get-bigger-results.html</link>
		<comments>http://www.nextiva.com/voip/mondays-with-mike-ask-bigger-questions-to-get-bigger-results.html#comments</comments>
		<pubDate>Mon, 20 May 2013 22:36:54 +0000</pubDate>
		<dc:creator>Mike Michalowicz</dc:creator>
				<category><![CDATA[Mondays with Mike]]></category>
		<category><![CDATA[Startup]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2085</guid>
		<description><![CDATA[&#160;]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How to “Create Customers Who Will Create Customers”</title>
		<link>http://www.nextiva.com/voip/how-to-create-customers-who-will-create-customers.html</link>
		<comments>http://www.nextiva.com/voip/how-to-create-customers-who-will-create-customers.html#comments</comments>
		<pubDate>Mon, 20 May 2013 11:00:37 +0000</pubDate>
		<dc:creator>Kambria Nagy</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Startup]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[SMB]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2079</guid>
		<description><![CDATA[Take a minute to think about your three favorite stores. Chances are, you&#8217;ve been shopping at the same spots for years. You&#160;might even know the owners by name and have referred friends who&#8217;ve turned into long-term customers themselves. If this &#8230; <a href="http://www.nextiva.com/voip/how-to-create-customers-who-will-create-customers.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>#1 Customer Service Mistake via Social Media Channels</title>
		<link>http://www.nextiva.com/voip/1-customer-service-mistake-via-social-media-channels.html</link>
		<comments>http://www.nextiva.com/voip/1-customer-service-mistake-via-social-media-channels.html#comments</comments>
		<pubDate>Fri, 17 May 2013 11:00:06 +0000</pubDate>
		<dc:creator>Kambria Nagy</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[SMB]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2075</guid>
		<description><![CDATA[&#8220;The biggest mistake a small business owner can make is to think social media replaces customer service, and to just use Twitter and Facebook to put out fires,&#8221; says Peter Shankman, author of Customer Service: New Rules in a Social &#8230; <a href="http://www.nextiva.com/voip/1-customer-service-mistake-via-social-media-channels.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Death Of Hype-Marketing (And What To Do About It)</title>
		<link>http://www.nextiva.com/voip/the-death-of-hype-marketing-and-what-to-do-about-it.html</link>
		<comments>http://www.nextiva.com/voip/the-death-of-hype-marketing-and-what-to-do-about-it.html#comments</comments>
		<pubDate>Thu, 16 May 2013 15:00:06 +0000</pubDate>
		<dc:creator>Mike Michalowicz</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Startup]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[SMB]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2047</guid>
		<description><![CDATA[There was time when marketing was simple. If you said your message loud enough, customers believed it.&#160; You simply said your product was amazing, and if they bought today you&#8217;d throw in some freebies.&#160; You would repeat the message endlessly &#8230; <a href="http://www.nextiva.com/voip/the-death-of-hype-marketing-and-what-to-do-about-it.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Nextiva Tuesday Tip: Is Your Website Customer-Friendly?</title>
		<link>http://www.nextiva.com/voip/tuesday-tip-is-your-website-customer-friendly.html</link>
		<comments>http://www.nextiva.com/voip/tuesday-tip-is-your-website-customer-friendly.html#comments</comments>
		<pubDate>Tue, 14 May 2013 11:00:51 +0000</pubDate>
		<dc:creator>Rieva Lesonsky</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Startup]]></category>
		<category><![CDATA[Tuesday Tip]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2054</guid>
		<description><![CDATA[Have you ever gone to one of those business websites where you&#8217;re looking for something simple&#8212;like a phone number to call or an email address to contact the business quickly&#8212;and you can&#8217;t find it? Frustrating, isn&#8217;t it? Sometimes small business &#8230; <a href="http://www.nextiva.com/voip/tuesday-tip-is-your-website-customer-friendly.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.nextiva.com/voip/tuesday-tip-is-your-website-customer-friendly.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>The Secret to Using Video for Customer Service</title>
		<link>http://www.nextiva.com/voip/the-secret-to-using-video-for-customer-service.html</link>
		<comments>http://www.nextiva.com/voip/the-secret-to-using-video-for-customer-service.html#comments</comments>
		<pubDate>Thu, 09 May 2013 20:22:25 +0000</pubDate>
		<dc:creator>Barry Moltz</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[SMB]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2066</guid>
		<description><![CDATA[In this 24/7 instant gratification world of the Internet, customers with questions are too impatient to wait on the phone or for a reply through email for their answer. It is also expensive for small businesses to staff this function &#8230; <a href="http://www.nextiva.com/voip/the-secret-to-using-video-for-customer-service.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.nextiva.com/voip/the-secret-to-using-video-for-customer-service.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Less Is More: The Secret To Colossal Business Growth</title>
		<link>http://www.nextiva.com/voip/less-is-more-the-secret-to-colossal-business-growth.html</link>
		<comments>http://www.nextiva.com/voip/less-is-more-the-secret-to-colossal-business-growth.html#comments</comments>
		<pubDate>Wed, 08 May 2013 18:46:42 +0000</pubDate>
		<dc:creator>Mike Michalowicz</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Startup]]></category>
		<category><![CDATA[business tips]]></category>
		<category><![CDATA[SMB]]></category>

		<guid isPermaLink="false">http://www.nextiva.com/voip/?p=2041</guid>
		<description><![CDATA[I hope you have your seat belt on (even if you&#39;re sitting in your office chair). At the very least you&#39;re about to experience a jolt, and at the very best you are about to master the greatest tool for &#8230; <a href="http://www.nextiva.com/voip/less-is-more-the-secret-to-colossal-business-growth.html">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.nextiva.com/voip/less-is-more-the-secret-to-colossal-business-growth.html/feed</wfw:commentRss>
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