When Busy Lamp Field (BLF) is More than a Great Feature

Ever wish there was a way to know who was on the phone and who wasn’t at a given time, without sending an email, instant message, or running all over the office to see who’s available? You find yourself wasting time, being inefficient, and ultimately keeping the customer on hold.

Busy Lamp Field (BLF) could be the answer. At the moment it creates a better customer experience, it’s more than a great feature, it’s a business necessity.

How Does BLF Help You Work?

The Busy Lamp Field (BLF) service allows a user with a SIP attendant console phone to monitor the availability or “busy” status and remote party information of selected users via the lamp fields on the phone.

You can add a list of up to 50 users from your department or company that you need to monitor. The SIP attendant console phone subscribes to the list and receives notifications about the state of any of the users on the list. For each monitored user, the device shows whether the user is busy and whether they are on an incoming or outgoing call. You can also be notified about calls being parked/no longer parked by any user that you monitor.

There is no limit to the number of monitoring lists on which a user can be listed.

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