Feature Spotlight: Call Forwarding

A few weeks ago, we told you all about hunt groups and how they help distribute calls to appropriate extensions or multiple phone lines. Today, we’re going to break down the activity of call forwarding, which is the tool that redirects all incoming calls to specified hunt groups or single line destinations.

This incredibly flexible feature can be programmed when you first set up your phone, and managed through the Next OS dashboard or your phone’s keypad when modifications are needed. Nextiva’s call forwarding offers multiple options of where you can route your calls, including:

  • Call Forwarding Always – This service allows a user to redirect all incoming calls to another destination automatically, all the time. Calls are sent to a specified location unconditionally, whether the user’s line is busy, idle, alerting, and so on. A handy reminder indicator is set to remind users that the CFA function is activated, and Nextiva performs verifications to make sure the forwarding attempts do not create a loop.
  • Call Forwarding Always to Voice Mail – Have too many meetings and tons of work to get done? This forwarding setting will send all of your calls to your voicemail so you don’t have to worry about answering them when you’re busy.
  • Call Forwarding Busy – For users who are extremely busy on active phone calls, the call forwarding busy feature redirects incoming calls to another destination when the desired one is busy.
  • Call Forwarding Busy to Voicemail – Redirect your incoming calls to your voicemail when you’re tied up on a phone call.
  • Call Forwarding No Answer – When you aren’t available to answer your phone within a specified number of rings, this feature sends the incoming call to a designated line.
  • Call Forwarding No Answer to Voicemail – Similar to the option above, when your phone is not answered within a set of designated rings, this function forwards the incoming call to your voicemail message.
  • Call Forwarding Selective – The most intricate call forwarding option, this feature forwards an incoming call to a specified destination when the call matches a set of selective criteria specified by the user. For example, you can select to have incoming calls that are outside of your business hours sent directly to voicemail.

Are you already a Nextiva customer? Watch this “How To” video that will give you step-by-step instructions on utilizing the call forwarding function at your office.

Or, are you thinking about choosing Nextiva for your business’s VoIP needs? For more information about Nextiva’s business VoIP communications, give us a call at 800-983-4289 and one of our VoIP Specialists will be happy to help you find a solution that fits your company’s size and budget!



 
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