Over the past few years, thousands of lives have been changed due to extreme natural disasters like Hurricane Katrina, the High Park Wildfire in Colorado, and last month’s tornado in Oklahoma. In addition to the tragedy of lost homes and lives that Mother Nature has brought, many small business owners have found their companies crippled from the sudden lack of resources and communication outlets.
Last month, we visited with Nextiva customer, John Lepore, of Rockaway Park, New York. The building that houses John’s insurance agency was demolished last October when Hurricane Sandy tore her way up the East Coast.
Thankfully, John had recently set up cloud-based phone service with Nextiva so that he could keep his business up and running in disaster scenarios. As soon as his employees connected their phones to the Internet at their alternate office location, their Nextiva phone systems connected them to dozens of customers who were in need of assistance. The ability to field urgent calls from customers immediately after the storm turned out to be crucial for John’s insurance business.
Watch the video below to meet John and hear his story firsthand:
Hurricane season is right around the corner and the American Red Cross is expecting numerous storms this year. We encourage you to take the proper precautions to secure your business from any natural hazards that may come your way.Tags: business tips, Customer Success Story