Archive for the ‘VoIP’ Category

NextOS 3.0 Beta Portal: Frequently Asked Questions & Current Features

NextOS 3.0 Beta Background smallNextiva has reinvented how businesses manage their phone system with the new NextOS 3.0 Beta portal. Nextiva Office® Administrators now have an entirely redesigned UC interface to utilize that unites functionality and simplicity. Many functions have been streamlined from multi-step, and a sometimes hour-long setup process, to being completed in a few clicks and matter of minutes. 

Frequently Asked Questions

Q: If I log in to the NextOS 3.0 Beta portal, will my account information be there?

A: All of your account information and settings are now available in both the NextOS 3.0 Beta portal and the NextOS 2.0 portal (the previous version). You can log in to either one, at any time, to view and manage all of your current account details.

Q: If I log in to the new NextOS 3.0 Beta portal, will I be able to log in to the NextOS 2.0 portal (the previous version) again?

A: Yup. Every time you log in, you will have the choice to log in to the new NextOS 3.0 Beta portal or the NextOS 2.0 portal (the previous version).

Q: If I save changes to my account in the new NextOS 3.0 Beta portal, will the changes be reflected in the NextOS 2.0 (the previous version) as well?

A: Yes indeed. And vice versa. Every time changes are successfully saved, they will be updated in both portal versions.

Q: If I need help while I am using the NextOS 3.0 Beta portal, where do I go?

A: One of the cool things about the new portal is the XBert tips, which can be found by hovering over the ? icons. Many features also have a video icon, which you can click to watch a tutorial. Or if you can’t find what you need, just call our support team any time at (800) 289-7995 or visit

Q: If I discover a bug or defect in the NextOS 3.0 Beta portal, what should I do?

A: If you find a glitch in the software or simply have an idea for improvement, please send it to If reporting a bug, please include the web browser (Chrome, Safari, Internet Explorer, etc) you are using.

Q: If I can’t find what I am looking for in the NextOS 3.0 Beta portal, what should I do?

A: If you can’t find a certain feature, please refer to the release notes for NextOS 3.0 Beta to see if the feature has been released. We are still developing the NextOS 3.0 Beta portal, and new features will be added regularly throughout the rest of the year. If you need a feature that is not yet available in the new portal, you can always log in to the NextOS 2.0 portal (the previous version) to manage it.

Q: What do I do if the audio file I have doesn't match your requirements, or if I'm not sure if it does? What's an easy way to record an audio file for a greeting or announcement?

A: The easiest way to create an audio file to use as a personal greeting, or as an announcement for your location or auto attendant, is to simply call your own voicemail and leave it as a message. Make sure you have enabled the Voicemail to Email feature first. This way the message you record will automatically be emailed to you, as an attached audio file. Then you can just upload it in the portal, wherever a greeting or announcement is needed.

Nextiva Office features currently available in the NextOS 3.0 Beta portal


  • View live system status
  • View current billing status
  • View recent call history


  • Add/manage users
  • Import users
  • Upload voicemail greetings
  • Add/assign devices
  • Add/manage administrators
  • Set up the following features for users:

    • Alternative Numbers
    • Anonymous Rejection 
    • Busy Lamp Field
    • Call Forwarding (Selective, Always, Busy, Unanswered, Unreachable)
    • Call Me Now
    • Call Notify
    • Call Recording
    • Calling Line ID Blocking Override
    • Calling Name Retrieval
    • Connected Line Identification Restriction
    • Custom Ringback User
    • Group night forwarding
    • Nextiva Anywhere
    • Privacy Settings
    • Push to talk
    • Remote Office
    • Selective Appearance
    • Selective Rejection
    • Sequential Ring
    • Shared Call Appearance
    • Simultaneous Ring
    • Voicemail to Email​​

​Locations (Groups)

  • Add/manage locations
  • Upload announcements
  • Set up the following feature for locations: 

    • Group night forwarding
    • Music on hold
    • ​Nextiva Anywhere


  • Add/assign devices
  • Import devices

Advanced Routing

  • Create/manage call groups (hunt groups)
  • Create/manage auto attendants
  • Set up the following features for advanced routing: 

    • ​Alternative numbers for Call Groups
    • Alternative numbers for Auto Attendants


  • Create/manage regular schedules
  • Create/manage holiday schedules

My Account

  • Reset password and PIN
  • View call history
  • Add/edit credit cards
  • Make payments
  • View invoices
  • Assign/manage licenses
  • Check the status of your ported phone numbers

We will be adding new features and functionality regularly, and a new user portal will be available in the coming months. We encourage you to continue to log in, explore and familiarize yourself with the new layout and features. 

Nextiva Customer Success Story: Carroll Organization

Businesses are always looking for ways to cut costs when it comes to their operating expenses without sacrificing the features and systems they rely on to run and grow their businesses. With a cloud-based phone system, businesses get more functionality than a traditional provider, but at a flat monthly fee per user. This significantly reduces a main operating expense—the phone system. Over the past few years more and more businesses have made the switch to a cloud-based phone system for these reasons.

We love meeting Nextiva customers, learning more about their business, and why they made the switch to Nextiva. Recently, our team had the opportunity to meet with Pavan Nanduri, Director of Information Systems at Carroll Organization in Atlanta, Georgia who is one of the larger businesses Nextiva serves. Pavan began looking for a new phone system because the company wanted to cut costs and find a solution that was easy to implement at the high-quality multi-family homes across the country the company invests in and manages. The old on-premises PBX system they were using was costly to maintain, changes to the system could take days, and it was not a scalable solution to grow with the company as they acquire and build more properties. Pavan knew a cloud-based solution would meet Carroll Organization’s communication needs. This led him to Nextiva.

Nextiva provided the value, reliability and features Pavan wanted, at an affordable price that pleased Carroll Organization’s investors and partners. Additionally, by moving to Nextiva’s NextOS platform, the company now benefits from:

  • Quick implementation of Nextiva’s cloud phone service at properties they acquire and invest in. They can plug in the phones and be operational in a matter of minutes.
  • No service or maintenance fees, and all system upgrades are handled by Nextiva so the company always has the latest technology available.
  • Crystal clear call quality that reflects the professionalism of the organization.
  • Reliable service that ensures investors, partners and residence can always reach the company.
  • Easily transfer calls between the main office in Atlanta and the properties Carroll Organization manages throughout the country.

Meet Pavan and hear Carroll Organization’s Nextiva story in the video below. 

3 Benefits of Using Auto Attendants for Your Business Communication

8:7 Auto Attendant Benefits smallThere are a variety of ways to route incoming calls to specific departments, teams, groups of employees, or individuals. The most common ways to route calls is by an employee answering the phone when it rings, via a live receptionist, or through an Auto Attendant. All options will help a caller get to where they need to go eventually, but utilizing an Auto Attendant with your phone system will significantly improve the likelihood they reach the correct destination the first time. Not only does this improve the customer experience, but it also saves your company from wasting precious time that can be better spent on other tasks and projects.

So what exactly is an Auto Attendant? Think of it as a virtual receptionist. An Auto Attendant presents the caller with an audible greeting (that is customized for your business), which offers the caller options to select. Once an option has been made, the call will be redirected to the chosen destination.

Auto Attendants are an invaluable feature of cloud-based business phone systems, and we’ve highlighted three key benefits below.

Top 3 benefits of implementing an Auto Attendant at your business

1. Your own virtual receptionist:

Gone are the days of needing someone, whether a dedicated receptionist or team member, to answer the phone and route calls to the appropriate destination. With cloud-based phone systems, such as Nextiva Office®, you can program callers’ options and route calls automatically to the specified destination.  

2. Increase team productivity:

How many times has a customer called your office when they meant to call your location across town, or you answered a call that was meant for the Billing department? By understanding your customers and what they commonly call in about, you can customize your Auto Attendant to include these options and significantly reduce the amount of times your team answers a call that is not related to their job responsibilities. Reducing the amount of time wasted on these calls will increase your team’s productivity (less interruptions!).

3. Significant cost savings:

Eliminating the need for a receptionist or team member to route calls saves you significant operating costs and human resources. The money previously spent on these wages can be reallocated to other areas of your business that will propel it forward.

All Nextiva Office plans come with the Auto Attendant feature. To learn more about how Auto Attendants and other cloud-based features can improve your business communications visit

Advanced Call Routing with Nextiva’s Cloud-Based Phone System

7-23 Call Routing smallBusinesses are always looking for ways to maximize productivity and efficiency, while minimizing costs. It’s a balancing act that can be very hard to achieve, especially when factoring in customer service. Ensuring customers are not only happy, but loyal is the key to business success, and this can only be achieved by offering superior customer service. So how do you keep costs down, maximize productivity and deliver memorable customer service? The answer: Advanced Call Routing.  

Advanced Call Routing allows you to determine how incoming calls are handled, commonly with a welcome message containing a menu of options for the caller to choose from. With the rise of cloud-based business phone systems, implementing Advanced Call Routing at your business is now easier than ever, and you’ll begin experiencing the business benefits immediately.


  • Increase customer satisfaction by connecting them to the department they need the first time
  • Increase team productivity by decreasing time spent speaking to customers that would be better served by a different department
  • Eliminate the need for a receptionist to direct calls to the appropriate department or team member


  • Route calls based on business and after hours schedules, as well as location
  • Manager call routing and make adjustments in web-based user interface
  • Create employee groups (also known as Hunt Groups) to receive calls routed from specific numbers, based on the time of day or call volume
  • Route calls to alternative numbers, mobile devices, or to voicemail based on customizable schedules

Businesses of all sizes and industries will benefit from implementing Advanced Call Routing. Visit to learn more.

Say Goodbye to Background Noise with Polycom’s Acoustic Fence Technology

At Nextiva our goal is to simplify business communication, and one of our long-time partners, Polycom, shares this goal. The well-known business phone manufacturer has released revolutionary new software for their Polycom VVX series phones that change the way Nextiva customers who use Polycom phones communicate.

Polycom’s UC Software 5.3 release, which Nextiva was the first provider to support, features the new Acoustic Fence technology. What exactly is Polycom’s Acoustic Fence you may ask?  With this technology, surrounding audio is evaluated when you’re on a call using your Polycom VVX series phone, and the phone performs noise cancellation for the person on the other end so only your beautiful voice is heard. In order to take advantage of this technology, you must be using a handset or headset and be within proximity of your phone.

Call centers, busy office environments, restaurants, retail stores, medical offices, law firms, and a variety of other industries benefit from this technology. No ones likes constantly asking the person on the other end of the call to repeat themselves because the background noise is drowning out the conversation. A live band could perform in your office and the caller on the other end of the phone never has to know.

Eliminating background noise for callers has numerous benefits, including:

  • Reduce customer frustration: The person on the other end of the call hears your response the first time, rather than having to constantly ask you to repeat yourself because they can’t “hear you.”
  • Reduce call times: For call centers and busy offices reducing call time is vital to reducing wait times and assisting callers in a timely manner.
  • Increase productivity: Repeating yourself is a time suck, not to mention it can be frustrating. Having a conversation without constant interruption because of background noise and needing to repeat information increases ones productivity so they can accomplish the task at hand quicker. 

Want to see Polycom’s Acoustic Fence technology in action? Check out the video below featuring the legendary Sexy Sax Man. 

To learn more about Nextiva's cloud-based phone system, visit

What is Amazing Service? We’re Raising the Customer Service Standard

7-14 Amazing Service smallAt Nextiva, we believe that standard customer service isn't good enough. Any business can deliver a customer experience that leaves the customer satisfied but not “wowed”. We are raising the standard of what customer service should be by delivering Amazing Service. This principle is at the heart of everything we do. It drives every decision, product innovation and customer interaction at Nextiva.

So what does Amazing Service mean for the businesses that rely on us for their communication needs?

100% U.S.-based Support

Outsourcing, especially when it comes to our support team, is not part of Nextiva’s business model. Every member of our support team is located at our headquarters in Scottsdale, Arizona.

When a customer joins Nextiva, their Account Executive is sitting just a few feet away from the Onboarding team that will set up their phone system and the support team that will assist with any questions or issues that may arise during their time with Nextiva. This makes for efficient and effective internal communication so our customers can get the help they need as quickly as possible.

No Customer Service or Sales Scripts

We believe in letting each team members’ personality shine through. You don’t want to talk to a robot, you want to talk to a person you can connect with.

We focus on hiring team members who exhibit a positive attitude, are driven and passionate about helping others. Our team is our greatest asset, and they are what set Nextiva apart from other communications providers. We focus on fostering a fun and positive work environment because we feel this directly correlates to the service you receive as our customer.

Advocates for Your Business

Our customers are not just a number at Nextiva. They trust us to deliver reliable service and we take our job seriously. Account Executives, Technical Specialists, Account Managers, and everyone at Nextiva are here to help your business succeed. We don’t believe in saying “We can’t do that,” but instead not giving up until a solution is found and the issue is completely resolved. We're dedicated!

Each Business is Unique – Treat Them That Way

We don’t believe in the one-size-fits-all mentality. We want to provide the communication solution that best fits our customers’ business needs. We tailor our plans and feature offerings to fit each customer’s business needs and pain points. Personalization is key and each team member takes this approach when interacting with the businesses we serve, from the first call with an Account Executive to the last support interaction.

What does Amazing Service mean to you? 

Four Key Cloud Communications Trends

Cloud communications solutions are becoming increasingly popular among businesses, and implementing these technologies in your business will help you gain a competitive advantage.  

Below are four key trends you need to know about cloud communications that are changing the way businesses communicate, operate, grow, and succeed.

Decrease in Cost

With flat monthly fees, unlimited calling and enhanced features, switching to a cloud-based phone system will save your business significant operational costs while boosting your team's productivity. A recent article by the Huffington Post stated, “Hosted VoIP is rapidly being adopted by many businesses who seek to avoid the excess costs and complexities of an on premise phone service solution.”

In addition to phone service, there are a variety of cloud-based communication, collaboration and relationship management tools that will take your business to the next level.  As these technologies and features have moved to the cloud, they are now available at a fraction of the cost because expensive infrastructure, equipment and on-site IT staff to manage the systems are no longer necessary. The total cost of ownership of cloud-based tools is significantly less than traditional systems. With the decrease in price of these technologies and the increase in features, small and medium size businesses are able to grow at an unprecedented rate. 

Mobility is Key

The concept of mobility isn’t new, but its importance to business success is now undeniable. It is essential for business professionals to have the ability to conduct business from anywhere, and cloud communications and collaborations systems provide the flexibility they need. Just as today’s consumers want to be able to make a bank deposit while sitting on the beach, today’s workforce needs to be able to work while waiting for a flight, sitting in a coffee shop between meetings, or from home while being as productive as they are in the office.

Cloud communications allow remote team members to stay connected and manage their phone system, files and meetings from web-based interfaces that are accessible from anywhere. Businesses will increase team productivity significantly by investing in cloud-based technologies that promote mobility and a flexible work environment.

Cloud-Based File Backup and Storage

You can’t afford to lose important business files or not be able to access them when the need arises. Backing up and storing your files in the cloud makes it easy to access files from anywhere, share them with colleagues, and collaborate on projects with remote workers. Backing up your files to the cloud also ensures your business doesn’t miss a beat in the event of a natural disaster or internal network issue.

Companies of All Sizes are Adopting Unified Communications Solutions

Unified cloud communications benefits companies of all sizes and industries. There isn’t a business out there that wouldn’t like to increase team productivity and efficiency. Those two ingredients, along with hard work and dedication, are what create and grow successful businesses. The move to cloud-based systems allows large enterprises to retire their outdated and costly equipment, and allows small businesses to implement technologies that were previously unattainable.

Has your business thought about moving to the cloud?

Nextiva Customer Success Story: Charlotte Geek

At Nextiva, our goal is to simplify business communication so you can focus on the important stuff, such as running your business. Our products and features are designed with the busy professional who is always on the go in mind. Our cloud-based phone system allows users to increase their productivity, flexibility and mobility with the NextOS platform. We are excited to introduce you to Charlotte Geek, one of the businesses we serve that takes full advantage of our mobility features.

North Carolina-based Charlotte Geek is an IT collective made up of IT professionals who have been permitted by their current employers to assist other small businesses in the area with IT skills that they do not currently have. Paying a monthly fee for an IT consultant is not realistic for many small businesses, especially those that only need assistance with technology-related questions or issues a few times a month. Charlotte Geek provides these local businesses with an affordable resource that is essential to their business success. IT professionals that are a part of the collective are scattered throughout the city and work on an as-needed basis for Charlotte Geek. These IT professionals are often on location and needed a phone system that they could access from anywhere so they didn’t have to provide multiple numbers to their clients.

Daniel Pentecost, Founder of Charlotte Geek, and his team were in need of a phone system that provided them with all of the traditional features of a business phone system, but allowed them to access their phone while out in the field. Additionally, they wanted to have the ability to easily transfer calls from their desk phone to their cell phone, without the client they were currently speaking with knowing as they are frequently running from one location to the next.

The NextOS platform, and specifically the Nextiva App, provides Charlotte Geek with numerous business benefits, including:

  • Mobility: Charlotte Geek IT professionals are always on the go, and they need to have the ability to easily transfer a call, put a client on hold, or instant message a colleague, which is all made possible by the Nextiva App.
  • HD Voice: Crystal clear voice quality is essential for Charlotte Geek. The team is often on the road running between client appointments, and the HD Voice feature builds trust with their clients and shows them that they are a professional company that will take care of their IT needs.
  • Amazing Service: Charlotte Geek knows they can count on Nextiva to make updates to their account quickly so they don’t experience service interruptions, whcih are common with traditional phone providers.

When discussing the importance of Charlotte Geek’s phone system, Daniel said, “A phone is the lifeline of our business, and I absolutely consider Nextiva to be that lifeline for us.”

Meet Daniel and hear his story in the video below:  

Nextiva Customer Success Story: Defy Gravity

We love visiting the businesses we serve and learning more about their business and how they use their phone system. On a recent trip to North Carolina, we had the pleasure of visiting Defy Gravity, an indoor trampoline park based in Charlotte, North Carolina, with other locations throughout the state. With 10,000 square feet of open jump space, a dodge ball court, basketball hoops, and foam pits, it is an exciting activity park that all ages enjoy. They recently added a ninja course featuring 13 obstacles that young and old can experience and conquer. The trampoline park also hosts a variety of parties and events, from birthdays to company team builders.

The company had previously tried another VoIP provider at their other locations, but was dissatisfied and frustrated with the customer service they received. When opening their Charlotte location, they knew they wanted to go with a different provider and did extensive research, which led them to Nextiva. From their first call with an Account Executive to setting up their system and making adjustments along the way, Nextiva’s team has been there for them every step of the way.

Delinda Hernandez, General Manager, told us about how the trampoline park uses Nextiva’s cloud phone service to communicate with customers and grow their business. Defy Gravity has received multiple benefits from switching to Nextiva, including:

  • Instant Updates: Changes to Defy Gravity’s phone system can be done with one phone call to Nextiva’s Amazing Support team. Also, Nextiva handles all maintenance and service upgrades to their phone system at no additional charge.
  • Reliable customer support: Nextiva’s support team is dedicated to resolving any issues that arise and will stay on the phone until they confirm that everything is working correctly.
  • Scales with business growth: Defy Gravity plans to add more parks in the future, and Nextiva’s cloud-based platform allows them to add users and additional locations to their Nextiva account in a matter of minutes.

Meet Delinda and hear her story in the video below: 


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