Archive for the ‘VoIP Phones’ Category

Feature Spotlight: Call Forwarding

A few weeks ago, we told you all about hunt groups and how they help distribute calls to appropriate extensions or multiple phone lines. Today, we’re going to break down the activity of call forwarding, which is the tool that redirects all incoming calls to specified hunt groups or single line destinations.

This incredibly flexible feature can be programmed when you first set up your phone, and managed through the Next OS dashboard or your phone’s keypad when modifications are needed. Nextiva’s call forwarding offers multiple options of where you can route your calls, including:

  • Call Forwarding Always – This service allows a user to redirect all incoming calls to another destination automatically, all the time. Calls are sent to a specified location unconditionally, whether the user’s line is busy, idle, alerting, and so on. A handy reminder indicator is set to remind users that the CFA function is activated, and Nextiva performs verifications to make sure the forwarding attempts do not create a loop.
  • Call Forwarding Always to Voice Mail – Have too many meetings and tons of work to get done? This forwarding setting will send all of your calls to your voicemail so you don’t have to worry about answering them when you’re busy.
  • Call Forwarding Busy – For users who are extremely busy on active phone calls, the call forwarding busy feature redirects incoming calls to another destination when the desired one is busy.
  • Call Forwarding Busy to Voicemail – Redirect your incoming calls to your voicemail when you’re tied up on a phone call.
  • Call Forwarding No Answer – When you aren’t available to answer your phone within a specified number of rings, this feature sends the incoming call to a designated line.
  • Call Forwarding No Answer to Voicemail – Similar to the option above, when your phone is not answered within a set of designated rings, this function forwards the incoming call to your voicemail message.
  • Call Forwarding Selective – The most intricate call forwarding option, this feature forwards an incoming call to a specified destination when the call matches a set of selective criteria specified by the user. For example, you can select to have incoming calls that are outside of your business hours sent directly to voicemail.

Are you already a Nextiva customer? Watch this “How To” video that will give you step-by-step instructions on utilizing the call forwarding function at your office.

Or, are you thinking about choosing Nextiva for your business’s VoIP needs? For more information about Nextiva’s business VoIP communications, give us a call at 800-983-4289 and one of our VoIP Specialists will be happy to help you find a solution that fits your company’s size and budget!

Feature Spotlight: Hunt Groups

We know that our business VoIP customers are growing and need enhanced features to effectively support their businesses, but we understand that sometimes all of the options can be overwhelming. When faced with different add-ons and choices such as Call Me Now, Shared Line Appearance, Busy Lamp Field, and more, you may find yourself asking – WHAT are all of these features, and HOW do they work? Our goal is to enlighten you on the set-up and benefits of some of these features to make the decision process a bit easier. Today, we’re going to focus on a handy little distribution tool called Hunt Groups.

The goal of setting up hunt groups is so that a call to a single phone number can be distributed to an extension or multiple phone lines. The tool allows a caller to automatically find an available agent from amongst a group of extensions. The most common use for this tool is in a business with multiple departments. For example, the caller can “Press 3 for billing” and their line would connect to the extensions of the accounting department.

There are then two ways to coordinate the way phones to ring (or “hunt”) within the group. When a call is presented to the department, it can ring each individual line in a designated order until a “free” extension is answered. Or, it could ring all of the extensions at once until one of the phone lines is answered.

Setting up a hunt group on your Nextiva NextOS Dashboard is quick and easy. We’ve recorded a how-to video that we’d like to share with you that walks you through the set-up steps.

For more instructional videos from our Support Center or to learn how Nextiva’s business VoIP can benefit your business, visit or call 800-983-4289.

Top 5 Benefits of VoIP and Cloud-based Services for your Business

As business technology changes so rapidly, it’s tough to keep up with the ones that make the biggest difference for your business versus the ones that just make “noise”. Voice over Internet Protocol (VoIP) is one that matters – to your business, customers, and bottom line.

VoIP is a telecommunications technology that converts voice signals into digital data packets and sends them over the Internet through a standard broadband connection. It uses the same cable as your Internet service. For this reason, you are able to get many of the same benefits as you do with a high-speed Internet connection, plus some that you might not know about.

1)      Reduce costs with VoIP

Simply put, VoIP saves you a significant amount of money. There is no need to purchase costly hardware and maintenance plans. All system updates are cloud-based and flow directly to your business phone service. And, if you choose a VoIP plan with a SIP-based platform or a combination of the two, you can still save money compared to traditional phone equipment and system support.

2)      Stay connected with your business

Business VoIP phone services enable unified communications. That means that whether you are at your PC, on your desk phone or on your mobile device or tablet, all of your phone calls, voicemail and instant messages will reach you. It’s having a business without boundaries – or cords in this case.

3)      Reliability is fundamental, not optional

A system as critical to your business as your phones needs to work – all the time. Now, while nobody can guarantee 100% uptime of any system because there are factors beyond control, reliable VoIP phone system providers need to provide redundancy and continuity support so that issues don’t have a negative impact on customers.

4)      VoIP scales as your business grows

Business VoIP phone systems come with simple plug-and-play setup. So it’s easy to put the benefits of VoIP to work for your business quickly. As new employees join your company, new phone lines and users can be added to the system without external IT support. VoIP provides the communication tools that easily adapt and scale with your changing business needs.

5)      Increase business productivity

Hosted VoIP offers numerous advanced features to make your business more productive and efficient. Small and midsize businesses can truly take advantage of big business features, such as advanced call forwarding and electronic messaging, customized auto-attendant, three-way conferencing, video conferencing, and Advanced Call Distribution (ACD) functions.

Nextiva business VoIP plans can start saving you time and money, while helping you focus on your business. Get started today!

Feature Tip: Busy Lamp Field (BLF)

When Busy Lamp Field (BLF) is More than a Great Feature

Ever wish there was a way to know who was on the phone and who wasn’t at a given time, without sending an email, instant message, or running all over the office to see who’s available? You find yourself wasting time, being inefficient, and ultimately keeping the customer on hold.

Busy Lamp Field (BLF) could be the answer. At the moment it creates a better customer experience, it’s more than a great feature, it’s a business necessity.

How Does BLF Help You Work?

The Busy Lamp Field (BLF) service allows a user with a SIP attendant console phone to monitor the availability or “busy” status and remote party information of selected users via the lamp fields on the phone.

You can add a list of up to 50 users from your department or company that you need to monitor. The SIP attendant console phone subscribes to the list and receives notifications about the state of any of the users on the list. For each monitored user, the device shows whether the user is busy and whether they are on an incoming or outgoing call. You can also be notified about calls being parked/no longer parked by any user that you monitor.

There is no limit to the number of monitoring lists on which a user can be listed.

Are you not yet a Nextiva customer?  Find an affordable business VoIP plan to fit your needs!

Nextiva Receptionist™ Delivers “Big Business” Customer Service

Feature Spotlight: Nextiva Receptionist

Many small and midsize businesses strive to provide “big business” type customer service but don’t have the staff or resources to do so. The Nextiva Receptionist gives you the ability to streamline your incoming calls and gives your company’s first point of contact a complete view of who is on the phone and who is available. Nextiva Receptionist is available as an add-on with either the Office Pro or Office Enterprise level of your Nextiva business VoIP phone service.

When you need Nextiva Receptionist

Also known as the attendant console within the Nextiva NextOS platform, this completely web-based control panel solves problems such as:

  • You’re not sure if a certain employee is at his/her desk and available to take a call.
  • You need to forward an urgent call to a manager’s mobile device who is out of the office.
  • You don’t know who the next available staff member will be to take a call and don’t want to keep the customer holding.

With the Nextiva Receptionist attendant console, you can quickly see who’s available and who’s not. You can access all critical information about the people in a particular department or the whole company with just a click.

And if your business supports multiple shifts and staffing requirements, Nextiva Receptionist makes it easy to create user profiles for each member of your team. No more guessing when to forward or transfer a call, so you’ll be able to provide the best experience for your customers.

Here’s how it works

The Nextiva Receptionist attendant console supports flexible staffing arrangements and can be assigned to specific users at their desks rapidly, with limited disruption for your callers or your employees. With instant messaging, attendants can quickly see staff members’ status to ensure that calls are routed correctly and so they can share urgent company or customer information and instructions.

You can use the Nextiva Receptionist console to:

  • View employees’ and managers’ information: status, name, title, number, extension, department, e-mail, mobile, etc. You can select what information to display and in which order.
  • View call details for anyone in the system (remote name, number, and duration).
  • Simply click to dial or transfer a call to anyone, even if they are away from the office.
    Hosted VoIP Nextiva Receptionist

Learn how you can add Nextiva Receptionist to your business VoIP phone system with Nextiva.

The Cisco SPA112 Adapter – New to Nextiva!

We are pleased to announce that we have added the comprehensive, feature-rich SPA112 phone adapter from Cisco to our line of VoIP phone products.  The SPA112 is the first adapter to be introduced to our phone technology offerings, which primarily consists of desk and wireless phones from Polycom, Cisco and Panasonic.

The Cisco SPA112 is a two-port adapter that works through a broadband Internet connection to enable high-quality VoIP service through analog phones.  We were drawn to the SPA112 by its ease-of-use and compact design – two features that we love being able to offer to our Nextiva customers!  Each of the adapter’s two phone lines can be configured separately and it is compatible with all industry-common telephone features.

Some of our favorite features that the Cisco SPA112 offers are:

  • Outstanding voice quality – All of your calls will be delivered in clear, high-quality communication conditions
  • Large-scale management – You will be able to provide customized service and dynamic upgrades to a large group of subscribers
  • Excellent security – All communication and servicing is supported by a complex encryption method
  • Compact size – Squeeze the adapter into a tight desk space or easily mount it on a wall
  • Easy installation – The quick set-up is made even simpler by Nextiva’s Amazing Service™ team
  • Reputable provider – Backed by Cisco, you will have peace of mind that the adapters have been rigorously tested to ensure consistent performance

Try the Cisco SPA112 adapter with your Nextiva business VoIP service!

New Polycom Pricing

Polycom manufacturers some of the best business VoIP phones on the market, especially when one considers quality and innovation. Not much compares with Polycom.
We are excited to announce our lowest pricing in company history on Polycom’s most popular business VoIP phones, the Polycom IP 331 and the Polycom 550.

Polycom 331 - $82.95

Polycom 550 - $154.95

The Polycom 331 is now priced at $82.95 while the Polycom 550 is being sold for $154.95. Better yet, the Polycom 550 includes a $50 mail-in-rebate. Essentially bringing the phone down to only $104.95.
If you’re looking for a phone that support HD-Voice codecs and technology, look no further, the Polycom 550 is the way to go. By coupling the Polycom 550 with the Nextiva network, calls sound crystal clear.
This pricing is not promotional and is available to all Nextiva clients.
We work hard to deliver the lowest possible rates to our clients and hope to inform you in the near future of even bigger discounts.

Polycom Phones The Nextiva Way

Polycom has an impressive history of manufacturing phones with excellent quality. They shipped their first conference phone in 1992 and ever since, Polycom has been synonymous with business-class call quality.
Based on the pie chart detailing the most popular business VoIP phones sold by Nextiva in 2011, Polycom is a front-runner in the business communications industry.
While Polycom phones are professional and aesthetically pleasing, we decided to spill some of our own creativity into the phones…by way of graffiti (including their new VVX 500).

The Most Popular Business VoIP Phones of 2011

As a business phone service provider we have many clients come to us in order to purchase phone equipment. Our pricing is competitive and since we launched, Nextiva has never made a profit on phone equipment. All VoiP phones are sold at or below cost. Business VoIP phones are a commodity that can be purchased anywhere, including Amazon and eBay. However, Nextiva clients that purchase their phones directly from Nextiva get a tiny advantage from the rest. Prior to shipping all phones, we manually configure the phones to the respective Nextiva account. Ultimately simplifying the setup the process.

2011 was a great year for Nextiva and lots of phones were sold. Here’s a quick breakdown of the most popular business VoIP phones sold in 2011. Hats off to Cisco and Polycom, both companies made great progress last year and we are excited to see what they have in store for 2012. Visit our Business VoIP Phones page to learn more about the phones we currently offer.

Business VoIP Phones Sold by Nextiva in 2011

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