Nextiva is very excited to introduce the Polycom UC Software 5.3 release, which is now available for all Polycom VVX series phones.
Call Recording Start/Stop & Pause/Resume soft key integration: This soft key integration gives you the ability to push a button on your phone to start/stop and pause/resume call recording while on a call.
- Use Case: You may find this feature valuable if you need to collect sensitive customer data during a phone call, such as patient data, credit card details for payments or other personal information.
Acoustic Fence: This technology evaluates surrounding audio and performs noise cancellation during a call when using a handset or headset. This does require the user is within proximity of the phone.
- Use Case: This feature is particularly helpful if you are in a busy office or call center environment or at a conference or video seminar where there is a considerable amount of background noise or activity.
Frequently Asked Questions
Q: Do I need to reboot all of my Polycom phones?
A: This software release is available for Polycom VVX series phones and does not apply to other models. Therefore, only Polycom VVX series phones need to be rebooted when you are ready to apply the software update.
Q: If I don’t accept the update by rebooting now, will it be there whenever I’m ready or will there be a forced reboot at some point?
A: By default, your phone sends update requests to our network every 24 hours to see if there are new updates available. When this occurs, your device will download the new Polycom UC Software 5.3 and reboot.
Q: What Polycom devices support the Acoustic Fence technology?
A: This feature is now available on all Polycom VVX series phones and will automatically install when you download the new software.
Q: Will the update affect other features or softkeys that are programmed on our phones?
A: This update may eliminate redundant softkeys that already exist as hard keys on your phone. This update will not affect other features on the phone.
Q: Will the update affect any custom configuration files I have in place?
A: If there are any custom configuration files on the phone, the phone will not update to the new software.
Q: Does this update support Polycom’s expansion module?
A: Yes, this update will support any Polycom expansion module currently installed on the phone.
For more information on Polycom UC Software Version 5.3.0 and a full list of resolved issues, please refer to the Polycom release notes.