Archive for the ‘Customer Success Story’ Category


Nextiva Customer Success Story: 19th Ave. Dental Care

Last week, we met with Doctor Marc Kay, owner of Phoenix-based 19th Ave. Dental Care to chat about his office’s Nextiva phone service.  One of his practice’s most important commitments is delivering seamless, comfortable service, so we were thrilled to hear that Nextiva’s phone systems were able to help them increase patient satisfaction and overall efficiency.

Nextiva’s cloud-based phone systems offer dozens of benefits for medical practices, including:

  • The ability to swap calls between a desk phone and cell phone so that doctors can stay mobile while remaining connected
  • An auto attendant to act as an automated receptionist for patients while the office is closed
  • Call continuity in the rare case of a disaster
  • Call logging to view all incoming and outgoing calls for easy tracking of billing and appointments
  • A customized greeting message, professionally recorded by Nextiva for free
  • Shared line appearance so incoming calls ring directly to all of a doctor’s phones and front desk simultaneously

Dr. Kay’s staff has found automatic rerouting to be particularly useful in their office during everyday office hours and in cases of patient emergencies. Watch the full interview to see how Nextiva has helped 19th Ave Dental Care stay mobile and save money:


Nextiva Customer Success Story: Apparel Candy

Online wholesaler of women’s clothing, accessories and perfume, ApparelCandy.com strives to offer the ultimate in hot styles for fashionistas across the country. The company strives to offer the best service and quality to their customers by offering new and innovative ways for them to easily place their orders, whether it’s through the phone, fax or on their website. Four years ago, Kam Javidzad realized the necessity of upgrading from basic landlines to a more sophisticated phone service, and chose Nextiva as the company’s communications provider.

Last month, we visited Apparel Candy’s California headquarters and met with Kam to learn more about his experience of switching to Nextiva’s cloud-based system. He explained to us how a reliable phone system is crucial to their revenue stream, as many of the company’s incoming orders are received over the phone.

We were thrilled to hear how much their employees appreciate Nextiva’s HD voice quality when conversing with customers and that the numerous features were benefitting their service delivery. Companies like Apparel Candy are ideal users of Nextiva’s voicemail-to-email feature, which allows Kam and his team to efficiently respond to customers’ questions and orders in a timely manner. Check out Apparel Candy’s full review of Nextiva’s VoIP service, here:


Nextiva Customer Success Story: Retrospec Bicycles

Retrospec Bicycles produces fixed-gear, single speed, and urban bicycles to sell around the globe. The youthful company designs, manufactures and distributes the products from their Los Angeles headquarters to offer cycling enthusiasts the most customized, high quality riding experience around. Retrospec takes pride in delivering riders with powerful and durable products – so it’s fitting that they have chosen Nextiva’s robust, feature-full service to support their efforts.

Although their office currently has only four employees, Retrospec is expanding quickly to support their growing demand. Their Nextiva cloud-based service will easily expand as they add new employees, and the marginal cost structure will allow them to save money in the process. We spoke with Ely Alexander, CEO of Retrospec, to learn more about his experience with Nextiva over the past three years:

If you find yourself frequently traveling like Ely and his team, don’t be afraid to trust your cell phone to keep in touch with customers and clients. Nextiva’s fax-to-email and Nextiva Anywhere are great for helping you stay in touch with office communications through your mobile device!


Nextiva Customer Success Story: The Promoting Group

Last month, we took the time to meet and interview Nextiva enthusiast, Eli Natan of Promoting Group. Based in Los Angeles, Promoting Group is an interactive agency that creates online campaigns for businesses who want to drive leads and traffic to their website. Eli switched his company from a large traditional phone provider to Nextiva’s cloud-based phone systems and we were eager to hear how VoIP phone service has been able to help his business.

Promoting Group prides themselves on using cutting-edge technology and marketing strategies to deliver public relations and search engine optimization services to their clients. The team at Promoting Group found the need for a feature that would let them easily add extensions for their growing team of marketers and SEO professionals. We were happy to hear that after a quick call to Nextiva’s Amazing Service team, their employees were able to learn how to utilize the NextOS Portal to adjust their extension settings.

Because Promoting Group employees are in constant communication with their clients to ensure they are offering efficient and results-oriented service, the ability to transfer calls and reach international destinations is critical. We are ecstatic that they are so please with their service and look forward to providing Eli and his team with a smooth, clear connection and useful business features for many years to come. View our interview with Promoting Group, here:


Nextiva Customer Success Story: terés | A Nail Bar

Luxury nail bar terés offers customers across the country top quality service from the time they book an appointment until they leave the salon admiring their glammed-up nails. Salon guests can enjoy customized manicures, pedicures, wax treatments, and pampering scrubs from an elaborate menu by quickly calling their local terés and booking an appointment.

To support their goal of delivering guests with consistent and reliable service, terés selected Nextiva as the telephone service provider for their growing franchise. In addition to delivering terés with highly reliable service, Nextiva’s cloud-based communications service will be able to easily grow with their business as it expands across the country.

View our newest customer success video where terés owner, Courtney Steele, describes how they have come to rely on Nextiva as the lifeline of their business. The auto attendant feature has proven particularly beneficial to their salon as it routes incoming calls to the appropriate booking area, and the Nextiva Anywhere and call forwarding features have helped Courtney and her staff to stay accessible while on-the-go.

 


Nextiva Customer Success Story: The Law Offices of Joshua S. Davidson

Nextiva’s new NextOS technology platform brings powerful benefits to a variety of industries. From call continuity in the case of a construction disaster, to mobility features to keep doctors on-the-go, to auto attendant to keep realtors in contact with their clients at all times – there is something for everyone.

For legal environments like the Law Offices of Joshua S. Davidson in Phoenix, Arizona, NextOS brings useful features such as:

  • Increased availability and responsiveness to stay ahead of the competition
  • The ability to stay productive on-the-go with flexible call options
  • Simple, bundled packages to fit offices of all sizes
  • Call logs that simplify paperwork to quickly capture billable hours
  • Free professional greeting recordings included with Nextiva’s service
  • Hunt groups to allow call distribution from a single phone number to multiple lines

Our most recent Nextiva customer success story examines Josh Davidson’s experience when switching to Nextiva. After using a standard landline connection for many years, he discovered Nextiva’s VoIP and can now utilize features such as simultaneous ring to meet his clients’ needs more efficiently than ever before. With improved call quality and lower monthly bills, he found Nextiva to be the perfect fit for his law office. See his story here:

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Nextiva Customer Success Story: Tratt Properties

Here at Nextiva, we love to hear stories from our customers about how our VoIP phone systems were able to help their companies grow and save money. We are proud to have clients in a variety of different industries, and strive to offer service packages that fit offices and budgets of all sizes.

We’re thrilled to be able to share this customer testimonial from Jonathan Tratt of Tratt Properties. Headquartered in Phoenix, Arizona, Tratt Properties LLC is a financial and real estate team that focuses on the acquisition and development of warehouse and distribution properties across the country. Tratt Properties contacted Nextiva in an attempt to fix the communications problems they were experiencing with their previous traditional phone service.

Nextiva was able to give Tratt Properties’ employees the ability to stay mobile on-the-go, increase their responsiveness to clients and scale their phone systems with the size of their staff.  In this video, Jonathan discusses how Nextiva was able to make his business “more efficient, more effective and more professional.”

 

Thank you, Tratt Properties, for taking the time to give us a firsthand testimonial! To see how Nextiva’s business VoiP phone systems can help your business, visit www.nextiva.com.




 
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