Nextiva customer Hagbros Precision is a manufacturing solutions provider that designs and produces competitively priced molds at their Round Rock, Texas headquarters just north of Austin. Developed by a group of inventors, entrepreneurs, and metal workers, Hagbros focuses on precision tooling, mold making, and customer focused manufacturing solutions.
We met with Roya Foroughi, Project Manager at Hagbros, to learn more about how their team uses their Nextiva phone system on a day-to-day basis. “One of the things that’s really important is being able to talk to our customers on a regular basis, because one of the things we do is custom-order parts and machinery,” said Roya. “Having a good quality phone system that works around the clock is really important.”
Prior to Nextiva, Roya had to provide customers with multiple phone numbers to reach employees at their two different office locations. With Nextiva’s advanced call forwarding options, she’s now able to transfer phone calls to other team members, creating a much smoother customer experience. “If we have the connection between our two buildings, it makes things seamless,” explained Roya.
Another obstacle that the Hagbros team was able to overcome by switching to Nextiva was the necessity of clear call quality. Roya says, “When our engineers are on the phone with customers talking about parts they’re trying to order, it’s really important that they have clear conversations so they can hear the precise measurements.”
Meet Roya and the Hagbros team: