Archive for the ‘Customer Success Story’ Category


Nextiva Customer Success Story: Lorddys Healthcare Solutions

Nextiva understands the importance of being able to confidently rely on your phone system to provide you with message alerts, mobile capabilities, and quality voice services throughout your work day. These features are especially critical for professionals in the medical industry who are in constant communication with patients, doctors, and hospital staff.

Companies like Rocky Mountain Vein Institute and 19th Avenue Dental Care have been able to increase their staff flexibility and streamline their operations with a cloud-based solution from Nextiva. Features like call forwarding and Nextiva Anywhere™ allow their teams to:

  • Work from anywhere while patients can always reach them “in the office”
  • Swap calls between a desk phone and cell phone
  • Make calls from any device with the caller ID displaying as their office line
  • Maintain call continuity in the rare case of a disaster
  • Use auto attendant as an automated receptionist while away from their desk

We recently met with Lorddys Healthcare Solutions, an Atlanta-based provider of primary nursing services and supportive care for disabled and medically fragile individuals. Driven by the compassion to deliver comfortable, safe care for their patients, the team at Lorddys Healthcare Solutions knew they needed a robust, yet affordable, phone and fax system to keep them in constant communication with patients, employees, hospitals and doctors.

Meet Lorddys Healthcare Solutions’ CEO and Administrator, Yvette Odumosu, and hear her story here:


Nextiva Customer Success Story: BuildZoom

San Francisco-based consulting company, BuildZoom, helps people make smarter decisions about their most valued possession: their home. They pair homeowners across the country with top local contractors to run their remodeling projects, providing background information and portfolios to ensure a great fit.

We recently met with BuildZoom co-founder and Nextiva customer, Jiyan Wei, to find out more about how his team runs their day-to-day business. A reliable phone system is instrumental to the team at BuildZoom, whose typical clients prefer to discuss business on the phone rather than through email or chat. Their clientele come from different backgrounds with a variety of accents, so excellent call quality has always been a crucial component to their phone system needs. We invite you to find out more about how Nextiva is supporting the team at BuildZoom as their company continues to expand:


Nextiva Customer Success Story: Walters Dunn

Walters Dunn, PLLC is a multi-practice law firm that was started by law school friends in 2010 and now has attorneys in Austin and Dallas, Texas. As their business grew to take on real estate, trademark, bankruptcy, law and gas, and corporate business, their office’s analog phones just weren’t cutting it. With the growing volume of calls and additional lawyers around the office, the owners decided to look into a voiceover IP phone system.

We invite you to meet attorney Tiana DeLeo and hear her firsthand story of how their office chose to switch to Nextiva. Learn how her team uses call transferring to keep in constant communication with clients, voicemail-to-email to receive messages 24/7, and expandable features as their office continues to grow.


Nextiva Customer Success Story: Rocky Mountain Vein Institute

Colorado-based Nextiva customer Rocky Mountain Vein Institute offers quality care and disease diagnoses for patients in need of vein treatment and monitoring. With two board certified phlebologists, a certified staff, and an accredited facility, RMVI's ultimate mission is "to compassionately and comprehensively treat and care for each and every patient."

We invite you to meet John Sanchez, COO of RMVI. When their small clinic opened four years ago in Pueblo, Colorado, they quickly realized the growing need for their services. By 2012, RMVI had opened four new clinics within Colorado that served patients from around the globe. John's team suddenly needed the ability to transfer calls between multiple offices and present a professional appearance to their growing base of potential patients that called, which led them to switch from an analog-based system to Nextiva's cloud communications.

John's offices are now able to utilize their Nextiva phone system to incorporate interpreters into calls for non-English speaking customers, easily swap their on-hold music to fit different seasons, and hold conference meetings with other offices. Hear John's story here:





Don’t Let a Natural Disaster Cripple Your Business

SandyOver the past few years, thousands of lives have been changed due to extreme natural disasters like Hurricane Katrina, the High Park Wildfire in Colorado, and last month’s tornado in Oklahoma. In addition to the tragedy of lost homes and lives that Mother Nature has brought, many small business owners have found their companies crippled from the sudden lack of resources and communication outlets.

Last month, we visited with Nextiva customer, John Lepore, of Rockaway Park, New York. The building that houses John’s insurance agency was demolished last October when Hurricane Sandy tore her way up the East Coast.

Thankfully, John had recently set up cloud-based phone service with Nextiva so that he could keep his business up and running in disaster scenarios. As soon as his employees connected their phones to the Internet at their alternate office location, their Nextiva phone systems connected them to dozens of customers who were in need of assistance. The ability to field urgent calls from customers immediately after the storm turned out to be crucial for John’s insurance business.

Watch the video below to meet John and hear his story firsthand:

Hurricane season is right around the corner and the American Red Cross is expecting numerous storms this year. We encourage you to take the proper precautions to secure your business from any natural hazards that may come your way. 


Nextiva Customer Success Story: 19th Ave. Dental Care

Last week, we met with Doctor Marc Kay, owner of Phoenix-based 19th Ave. Dental Care to chat about his office’s Nextiva phone service.  One of his practice’s most important commitments is delivering seamless, comfortable service, so we were thrilled to hear that Nextiva’s phone systems were able to help them increase patient satisfaction and overall efficiency.

Nextiva’s cloud-based phone systems offer dozens of benefits for medical practices, including:

  • The ability to swap calls between a desk phone and cell phone so that doctors can stay mobile while remaining connected
  • An auto attendant to act as an automated receptionist for patients while the office is closed
  • Call continuity in the rare case of a disaster
  • Call logging to view all incoming and outgoing calls for easy tracking of billing and appointments
  • A customized greeting message, professionally recorded by Nextiva for free
  • Shared line appearance so incoming calls ring directly to all of a doctor’s phones and front desk simultaneously

Dr. Kay’s staff has found automatic rerouting to be particularly useful in their office during everyday office hours and in cases of patient emergencies. Watch the full interview to see how Nextiva has helped 19th Ave Dental Care stay mobile and save money:


Nextiva Customer Success Story: Apparel Candy

Online wholesaler of women’s clothing, accessories and perfume, ApparelCandy.com strives to offer the ultimate in hot styles for fashionistas across the country. The company strives to offer the best service and quality to their customers by offering new and innovative ways for them to easily place their orders, whether it’s through the phone, fax or on their website. Four years ago, Kam Javidzad realized the necessity of upgrading from basic landlines to a more sophisticated phone service, and chose Nextiva as the company’s communications provider.

Last month, we visited Apparel Candy’s California headquarters and met with Kam to learn more about his experience of switching to Nextiva’s cloud-based system. He explained to us how a reliable phone system is crucial to their revenue stream, as many of the company’s incoming orders are received over the phone.

We were thrilled to hear how much their employees appreciate Nextiva’s HD voice quality when conversing with customers and that the numerous features were benefitting their service delivery. Companies like Apparel Candy are ideal users of Nextiva’s voicemail-to-email feature, which allows Kam and his team to efficiently respond to customers’ questions and orders in a timely manner. Check out Apparel Candy’s full review of Nextiva’s VoIP service, here:


Nextiva Customer Success Story: Retrospec Bicycles

Retrospec Bicycles produces fixed-gear, single speed, and urban bicycles to sell around the globe. The youthful company designs, manufactures and distributes the products from their Los Angeles headquarters to offer cycling enthusiasts the most customized, high quality riding experience around. Retrospec takes pride in delivering riders with powerful and durable products – so it’s fitting that they have chosen Nextiva’s robust, feature-full service to support their efforts.

Although their office currently has only four employees, Retrospec is expanding quickly to support their growing demand. Their Nextiva cloud-based service will easily expand as they add new employees, and the marginal cost structure will allow them to save money in the process. We spoke with Ely Alexander, CEO of Retrospec, to learn more about his experience with Nextiva over the past three years:

If you find yourself frequently traveling like Ely and his team, don’t be afraid to trust your cell phone to keep in touch with customers and clients. Nextiva’s fax-to-email and Nextiva Anywhere are great for helping you stay in touch with office communications through your mobile device!


Nextiva Customer Success Story: The Promoting Group

Last month, we took the time to meet and interview Nextiva enthusiast, Eli Natan of Promoting Group. Based in Los Angeles, Promoting Group is an interactive agency that creates online campaigns for businesses who want to drive leads and traffic to their website. Eli switched his company from a large traditional phone provider to Nextiva’s cloud-based phone systems and we were eager to hear how VoIP phone service has been able to help his business.

Promoting Group prides themselves on using cutting-edge technology and marketing strategies to deliver public relations and search engine optimization services to their clients. The team at Promoting Group found the need for a feature that would let them easily add extensions for their growing team of marketers and SEO professionals. We were happy to hear that after a quick call to Nextiva’s Amazing Service team, their employees were able to learn how to utilize the NextOS Portal to adjust their extension settings.

Because Promoting Group employees are in constant communication with their clients to ensure they are offering efficient and results-oriented service, the ability to transfer calls and reach international destinations is critical. We are ecstatic that they are so please with their service and look forward to providing Eli and his team with a smooth, clear connection and useful business features for many years to come. View our interview with Promoting Group, here:




 
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