Archive for the ‘Customer Success Story’ Category


Nextiva Customer Success Story: MaidPro

Nextiva customer MaidPro has a simple vision: to clean up North America. Their nationwide residential and commercial cleaning service brings trained professionals to rid customers of dirt at surprisingly affordable rates. Founded in 1991 in Massachusetts, MaidPro has recently franchised their cleaning business into offices across the country.

The Nextiva team traveled to Boston to meet with Jeff Wechsler, VP of R&D and Technology at MaidPro, to learn more about the organization and how cloud phone service can benefit a franchised company.

Jeff explained how the transition into adding franchisees led to the need for a more intricate phone system. He shared with us, “When we originally built our model, the only option was to get copper. To be able to handle multiple calls simultaneously, you’d have to get multiple lines, and it became very expensive and cumbersome.”

Eventually, these annoyances led the MaidPro team to look into alternative communication options. What Jeff’s team found with Nextiva was a partnership that was able to make their business communications:

  • Simpler – MaidPro is now able to provide franchisees with a system that is simple to set up, use, and obtain support. As a franchisor, we need to ensure that our franchisees get support from the vendors that we help line up for them,” Jeff explained.
  • Easier – MaidPro can now provide franchise owners with a phone system that can be activated by simply plugging an IP phone into an Internet connection. “This solution makes it a heck of a lot easier for us,” he said of communications in the cloud.
  • Faster – Things move rapidly within MaidPro, as they’re constantly adding new franchises across the country. Jeff told us, You want someone picking up the phone that can actually help you. There’s always work for us and our franchisees end up getting the support that we require.”
  • More cost efficient – MaidPro discovered the attractive cost benefit of VoIP that thousands of other businesses across the country have experienced: a flat monthly rate payment structure instead of being charged per-minute, which has improved their franchisees’ profit margins.
  • More manageable – “One of the real benefits we’ve always found with Nextiva is that their infrastructure is designed in such a way that it makes it very usable for franchised and distribution organizations,” explained Jeff. The cloud system allows business owners to have hands-on access to their own system, or simply call Nextiva’s Support Team for immediate assistance

Nextiva Customer Success Story: Five Star Tours

The leading tour bus company in San Diego, Five Star Tours and Charter Bus Company is a family-operated business that specializes in international group transportation and tour services along the Californian and Mexican coasts.

We recently met with Alfonso Hernandez, General Manager of Five Star Tours, to chat with him about how his company uses their phone system to conduct their business operations.

Located in a bustling train station, the Five Star Tours team used to have a phone system that was connected to the station’s PA. This proved to be a headache throughout their day-to-day activities, as the system consistently dropped calls, didn’t support caller ID, and wouldn’t accurately transfer calls. On top of that, they would receive conductor messages over their phone calls. It was time for a change.

We were happy to hear Alfonso report that Nextiva’s phone service gave them a 100% turnaround. They can now hear their clients clearly, and they have programmed their call forwarding functions and hunt groups to give the team more freedom of mobility.

Best of all, Nextiva gave Five Star Tours a competitive advantage. That’s the goal of Nextiva’s products and services – to make your day easier and give you a leg up on your competition. We’re glad that we were able to make that happen for Alfonso and his team.

Hear his full story here:


Nextiva Customer Success Story: Fanology Social

The vibrant team at Fanology Social spends their days helping their clients form one-to-one relationships with fans across social media platforms. The award-winning digital content agency works with celebrities and big brands across the country including Toyota, Mini Cooper, Ashley Tisdale, Waka Flocka Flame, and Shay Mitchell.

We met with Richard Janes, CEO of Fanology Social in Los Angeles, to learn about how his company uses their phone system on a day-to-day basis.

“We’re in social media, so the biggest thing for us is talking to people and having those conversations,” explained Richard. “So if your phones don’t work and they’re crackly…we’re in trouble.”

Once a small team of only 3 employees, their only work phones were their mobile devices. Now at 16 employees and growing, they knew they had to transition to a more reliable communications solution.

When searching for new VoIP service, Richard’s first priority was to find a provider who could provide great customer service. After reading reviews and narrowing down his choices with a few phone calls, he chose Nextiva.

When asking Richard why he picked Nextiva out of all the VoIP providers available, he explained: “They took an interest in our business and about how we could best utilize their toolset. And obviously there were some things that we’re applicable to us, but there were some things that I hadn’t thought about that immediately made total sense when it was explained, because they had the expertise.”

Find out why telephones are not something that Richard has to worry about anymore:


Nextiva Customer Success Story: NDN

The team at News Distribution Network brings content to life for over 146 million viewers worldwide by providing publishers with over 100,000 real-time stories each month. Their mission is to revolutionize the digital marketplace for their publishing partners and brands through profitable, next-generation media solutions.

Every day, NDN employees across the country work 24/7 to provide short-form video content to online publishers and content creators. Founded in 2007, the NDN team now has over 100 employees with locations along both the east and west coasts.

A reliable phone system has proven critical to NDN, as they use it on a daily basis to:

  • Receive information on breaking news stories to get them on their partners’ websites as quickly as possible
  • Have immediate access to contacting their media distributing partners 24/7 in case there is a problem
  • Let employees easily travel between nationwide offices without having to reconfigure a phone each time

We met with Joe Bunker, Senior Director of Network Operations at NDN’s headquarters in Atlanta, to learn about his company’s transition to Nextiva’s phone service in 2009. We’d love to share his story with you:


Nextiva Customer Success Story: Lorddys Healthcare Solutions

Nextiva understands the importance of being able to confidently rely on your phone system to provide you with message alerts, mobile capabilities, and quality voice services throughout your work day. These features are especially critical for professionals in the medical industry who are in constant communication with patients, doctors, and hospital staff.

Companies like Rocky Mountain Vein Institute and 19th Avenue Dental Care have been able to increase their staff flexibility and streamline their operations with a cloud-based solution from Nextiva. Features like call forwarding and Nextiva Anywhere™ allow their teams to:

  • Work from anywhere while patients can always reach them “in the office”
  • Swap calls between a desk phone and cell phone
  • Make calls from any device with the caller ID displaying as their office line
  • Maintain call continuity in the rare case of a disaster
  • Use auto attendant as an automated receptionist while away from their desk

We recently met with Lorddys Healthcare Solutions, an Atlanta-based provider of primary nursing services and supportive care for disabled and medically fragile individuals. Driven by the compassion to deliver comfortable, safe care for their patients, the team at Lorddys Healthcare Solutions knew they needed a robust, yet affordable, phone and fax system to keep them in constant communication with patients, employees, hospitals and doctors.

Meet Lorddys Healthcare Solutions’ CEO and Administrator, Yvette Odumosu, and hear her story here:


Nextiva Customer Success Story: BuildZoom

San Francisco-based consulting company, BuildZoom, helps people make smarter decisions about their most valued possession: their home. They pair homeowners across the country with top local contractors to run their remodeling projects, providing background information and portfolios to ensure a great fit.

We recently met with BuildZoom co-founder and Nextiva customer, Jiyan Wei, to find out more about how his team runs their day-to-day business. A reliable phone system is instrumental to the team at BuildZoom, whose typical clients prefer to discuss business on the phone rather than through email or chat. Their clientele come from different backgrounds with a variety of accents, so excellent call quality has always been a crucial component to their phone system needs. We invite you to find out more about how Nextiva is supporting the team at BuildZoom as their company continues to expand:


Nextiva Customer Success Story: Walters Dunn

Walters Dunn, PLLC is a multi-practice law firm that was started by law school friends in 2010 and now has attorneys in Austin and Dallas, Texas. As their business grew to take on real estate, trademark, bankruptcy, law and gas, and corporate business, their office’s analog phones just weren’t cutting it. With the growing volume of calls and additional lawyers around the office, the owners decided to look into a voiceover IP phone system.

We invite you to meet attorney Tiana DeLeo and hear her firsthand story of how their office chose to switch to Nextiva. Learn how her team uses call transferring to keep in constant communication with clients, voicemail-to-email to receive messages 24/7, and expandable features as their office continues to grow.


Nextiva Customer Success Story: Rocky Mountain Vein Institute

Colorado-based Nextiva customer Rocky Mountain Vein Institute offers quality care and disease diagnoses for patients in need of vein treatment and monitoring. With two board certified phlebologists, a certified staff, and an accredited facility, RMVI's ultimate mission is "to compassionately and comprehensively treat and care for each and every patient."

We invite you to meet John Sanchez, COO of RMVI. When their small clinic opened four years ago in Pueblo, Colorado, they quickly realized the growing need for their services. By 2012, RMVI had opened four new clinics within Colorado that served patients from around the globe. John's team suddenly needed the ability to transfer calls between multiple offices and present a professional appearance to their growing base of potential patients that called, which led them to switch from an analog-based system to Nextiva's cloud communications.

John's offices are now able to utilize their Nextiva phone system to incorporate interpreters into calls for non-English speaking customers, easily swap their on-hold music to fit different seasons, and hold conference meetings with other offices. Hear John's story here:





Don’t Let a Natural Disaster Cripple Your Business

SandyOver the past few years, thousands of lives have been changed due to extreme natural disasters like Hurricane Katrina, the High Park Wildfire in Colorado, and last month’s tornado in Oklahoma. In addition to the tragedy of lost homes and lives that Mother Nature has brought, many small business owners have found their companies crippled from the sudden lack of resources and communication outlets.

Last month, we visited with Nextiva customer, John Lepore, of Rockaway Park, New York. The building that houses John’s insurance agency was demolished last October when Hurricane Sandy tore her way up the East Coast.

Thankfully, John had recently set up cloud-based phone service with Nextiva so that he could keep his business up and running in disaster scenarios. As soon as his employees connected their phones to the Internet at their alternate office location, their Nextiva phone systems connected them to dozens of customers who were in need of assistance. The ability to field urgent calls from customers immediately after the storm turned out to be crucial for John’s insurance business.

Watch the video below to meet John and hear his story firsthand:

Hurricane season is right around the corner and the American Red Cross is expecting numerous storms this year. We encourage you to take the proper precautions to secure your business from any natural hazards that may come your way. 




 
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