“To be connected to the future of IP telephony, press 1.” The implementation of automated attendants are taking the corporate world by storm.
An automated attendant allows a caller to be transferred to a specific telephone extension without the intervention or assistance of an operator or receptionist. The auto attendant identifies and greets incoming callers, manages faxes and messages and routes calls to the correct location or department.
As one of the most powerful features in any business telephone system, auto attendants maintain a very specific functionality; eliminating the need for a live operator or expensive call routing system.
Acting as the initial interface handling incoming calls and maintaining the ability to handle multiple extensions, the auto attendant is capable of efficiently answering all calls and ensuring that they are quickly routed to the intended recipient.
There are many features and benefits associated with an automated attendant system, most commonly is a directory permitting callers to dial by name in order to find a system user.
Other common components of an automated attendant include:
Transfer to Voice mail
Transfer to Extension
Automated call answering with a professional custom greeting
Customizable hold music functions
Interactive voice prompts
Fax, email, or message alerts
Many automated systems also have the ability to route calls depending on the time or day of the week.
The use of an automated attendant in a corporate phone system allows subscribers to receive phone calls wherever they are located as it utilizes the functionality to forward business calls to any phone number and divert unanswered or busy calls to a voice mail system.
Provided as part of a hosted PBX system, automated call answering features can be incorporated into any local or toll-free business number.
In short, an automated attendant system offers a high quality, professional imaging with time and cost saving rewards.