Author Archives: Rieva Lesonsky

About Rieva Lesonsky

Rieva Lesonsky is CEO of GrowBiz Media, a media and custom content company focusing on small business and entrepreneurship. Email Rieva at rieva@smallbizdaily.com, follow her on Twitter.com/Rieva and visit her website, SmallBizDaily.com, to get the scoop on business trends and sign up for Rieva’s free TrendCast reports.

Nextiva Tuesday Tip: Who They Gonna Call (and How You Gonna Answer)?

Is your small business paying enough attention to incoming calls? Today, with so much focus on social media, email and online marketing, it’s easy to believe that providing customer service through live chat is all you need to do, or that customers are content to contact you by email and wait to hear back from [...]


Nextiva Tuesday Tip: The Truth About Negative Online Reviews

Are you in denial about negative online reviews of your business? I know plenty of small business owners who don’t list their companies on review sites like Yelp! Others are listed, but never bother to check their listing to see what kinds of reviews their businesses are getting. While I can understand the impulse to [...]


Nextiva Tuesday Tip: Is It Time to Invest in New Employees—or Is New Technology Enough?

Do you really need to hire new employees—or would new technology serve the same purpose? According to the fifth annual Brother Small Business Survey, a whopping 72 percent of small business owners believe new technology would provide a better return on their investments than hiring new employees (28 percent) this year. No wonder nearly half [...]


Nextiva Tuesday Tip: 10 Warning Signs an Employee’s Ready to Quit

Do you think taking lots of sick days, coming to work dressed up and then going to a “doctor’s appointment,” or leaving on the dot of 5:00 are warning signs an employee is about to quit? Then you could be missing subtler, more serious signs. A study by Utah State University associate professor Tim Gardner [...]


Nextiva Tuesday Tip: How to Get the Most From a Temporary Employee

Are you using (or considering) temporary employees in your small business? Last year we told you why hiring temps can be a smart way to staff up without the hassles of hiring permanent employees. These tips will help you get the most out of your temporary employee relationships. Welcome temporary employees on board. Too many [...]


Nextiva Tuesday Tip: Should You Hire Your Spouse to Work in Your Business?

If you have trouble finding workers with the dedication and loyalty you need, there’s a solution that can offer the best of both worlds: hiring your spouse. You get an employee who you know truly cares about your business, and the money you pay your spouse stays “all in the family.” But before you broach [...]


Nextiva Tuesday Tip: Is Your Business Senior-Friendly?

You may think your small business is doing a great job of providing amazing customer service. But if your customer experience isn’t in line with what senior shoppers want and need, you could be leaving money on the table. And since the latest Global Aging Report from Nielsen projects that by 2050, nearly one in [...]


Nextiva Tuesday Tip: 5 Steps to Creating a More Harmonious Workplace

Is conflict between employees hurting your business? While disagreements and ill will between team members may seem like minor issues not worth the boss’s while, in reality employee conflicts can damage everything from morale and productivity to customer service and your business’s image. Don’t sweep employee conflict under the rug—take these steps to defuse it. [...]


Nextiva Tuesday Tip: 6 Steps to Hosting a Good Conference Call

Have you seen the funny YouTube video “A Conference Call In Real Life?” With more than 5 million views at the time I write this, clearly this spoof of common conference call missteps is hitting a nerve among businesspeople. To ensure your next conference call is focused, and not a fiasco, follow these steps: Treat [...]



 
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