Archive for August, 2012


Business VoIP FAQ’s

According to a study by Forrester Consulting, 40 percent of all firms surveyed expressed an interest in better voice services, such as VoIP, that are beyond core telecommunications services. This interest is being driven by compelling business advantages of VoIP. Many believe that VoIP will soon replace land-line phones entirely. And we thought you’d be interested in some important frequently asked questions about VoIP as you consider making the switch.

What is VoIP?

While several of our posts cover this, if you’re new to the topic, it’s worth a quick refresher. VoIP converts voice into data packets that are then transmitted over the Internet and/or over a private IP network. When you call somebody on a VoIP phone system, the data packets are converted to a regular telephone signal and then are transmitted to the caller.

What VoIP equipment is needed?

For a basic VoIP system, all that is needed is a broadband Internet connection and a VoIP-enabled phone, a traditional phone connected to an adapter, or a computer with VoIP software. Numerous businesses are now using VoIP on their own private networks.

What Are the Benefits of VoIP?

  • Reduce your local and long-distance charges
  • Manage only one network for both voice and data services
  • Reduce your travel costs through online conferencing, easy-to-use video calls and other collaboration tools
  • Easily add, move, and change your business and employee contact information in your small business phone system as needed
  • Your employees have more ways to stay connected, and customers can more easily reach you

What Features do you get with VoIP?

VoIP enables numerous features, without having to pay extra fees including, voicemail, Caller ID, conferencing, forwarding and unlimited long distance, plus many advanced features that make small companies seem like big business.

Ready to get started with VoIP and save big on your business phone costs? We’d love to talk.


10 Things You Need to Start a Business

Starting your own business can be a daunting, but exciting, adventure. There are approximately 600,000 new businesses started in the United States each year, but only 69% of them survive two years, and a mere 31% survive at least seven years. With these odds against you, it’s important to have all of your ducks in a row to increase your new business’s chance of success. Being passionate about your product or service is not enough to survive – you need to know the ins and outs of running a business.

Are you looking to start up your business and just don’t know where to begin? We’ve selected 10 components that we think are the most critical to your business’s prosperity, and compiled them into this infographic:

Our goal at Nextiva is to help your small business flourish by providing you with robust and reliable communications tools. Our business VoIP products are designed to keep you organized, increase your mobility and grow with your business. To find out more about how you can receive big business phone features at small business prices with Nextiva, visit www.nextiva.com or call 800-983-4289.


Feature Spotlight: Hunt Groups

We know that our business VoIP customers are growing and need enhanced features to effectively support their businesses, but we understand that sometimes all of the options can be overwhelming. When faced with different add-ons and choices such as Call Me Now, Shared Line Appearance, Busy Lamp Field, and more, you may find yourself asking – WHAT are all of these features, and HOW do they work? Our goal is to enlighten you on the set-up and benefits of some of these features to make the decision process a bit easier. Today, we’re going to focus on a handy little distribution tool called Hunt Groups.

The goal of setting up hunt groups is so that a call to a single phone number can be distributed to an extension or multiple phone lines. The tool allows a caller to automatically find an available agent from amongst a group of extensions. The most common use for this tool is in a business with multiple departments. For example, the caller can “Press 3 for billing” and their line would connect to the extensions of the accounting department.

There are then two ways to coordinate the way phones to ring (or “hunt”) within the group. When a call is presented to the department, it can ring each individual line in a designated order until a “free” extension is answered. Or, it could ring all of the extensions at once until one of the phone lines is answered.

Setting up a hunt group on your Nextiva NextOS Dashboard is quick and easy. We’ve recorded a how-to video that we’d like to share with you that walks you through the set-up steps.

For more instructional videos from our Support Center or to learn how Nextiva’s business VoIP can benefit your business, visit www.nextiva.com or call 800-983-4289.




 
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