Archive for July, 2012


Nextiva Customer Success Story: Tratt Properties

Here at Nextiva, we love to hear stories from our customers about how our VoIP phone systems were able to help their companies grow and save money. We are proud to have clients in a variety of different industries, and strive to offer service packages that fit offices and budgets of all sizes.

We’re thrilled to be able to share this customer testimonial from Jonathan Tratt of Tratt Properties. Headquartered in Phoenix, Arizona, Tratt Properties LLC is a financial and real estate team that focuses on the acquisition and development of warehouse and distribution properties across the country. Tratt Properties contacted Nextiva in an attempt to fix the communications problems they were experiencing with their previous traditional phone service.

Nextiva was able to give Tratt Properties’ employees the ability to stay mobile on-the-go, increase their responsiveness to clients and scale their phone systems with the size of their staff.  In this video, Jonathan discusses how Nextiva was able to make his business “more efficient, more effective and more professional.”

 

Thank you, Tratt Properties, for taking the time to give us a firsthand testimonial! To see how Nextiva’s business VoiP phone systems can help your business, visit www.nextiva.com.


Top 5 Benefits of VoIP and Cloud-based Services for your Business

As business technology changes so rapidly, it’s tough to keep up with the ones that make the biggest difference for your business versus the ones that just make “noise”. Voice over Internet Protocol (VoIP) is one that matters – to your business, customers, and bottom line.

VoIP is a telecommunications technology that converts voice signals into digital data packets and sends them over the Internet through a standard broadband connection. It uses the same cable as your Internet service. For this reason, you are able to get many of the same benefits as you do with a high-speed Internet connection, plus some that you might not know about.

1)      Reduce costs with VoIP

Simply put, VoIP saves you a significant amount of money. There is no need to purchase costly hardware and maintenance plans. All system updates are cloud-based and flow directly to your business phone service. And, if you choose a VoIP plan with a SIP-based platform or a combination of the two, you can still save money compared to traditional phone equipment and system support.

2)      Stay connected with your business

Business VoIP phone services enable unified communications. That means that whether you are at your PC, on your desk phone or on your mobile device or tablet, all of your phone calls, voicemail and instant messages will reach you. It’s having a business without boundaries – or cords in this case.

3)      Reliability is fundamental, not optional

A system as critical to your business as your phones needs to work – all the time. Now, while nobody can guarantee 100% uptime of any system because there are factors beyond control, reliable VoIP phone system providers need to provide redundancy and continuity support so that issues don’t have a negative impact on customers.

4)      VoIP scales as your business grows

Business VoIP phone systems come with simple plug-and-play setup. So it’s easy to put the benefits of VoIP to work for your business quickly. As new employees join your company, new phone lines and users can be added to the system without external IT support. VoIP provides the communication tools that easily adapt and scale with your changing business needs.

5)      Increase business productivity

Hosted VoIP offers numerous advanced features to make your business more productive and efficient. Small and midsize businesses can truly take advantage of big business features, such as advanced call forwarding and electronic messaging, customized auto-attendant, three-way conferencing, video conferencing, and Advanced Call Distribution (ACD) functions.

Nextiva business VoIP plans can start saving you time and money, while helping you focus on your business. Get started today!


What’s An Auto Attendant?

When developing our business VoIP offerings, we wanted small and mid-sized businesses to be able to receive big business features, yet pay an affordable price.  The components of our communications service were specially designed to allow our users to stay productive on-the-go.  Most recently, we introduced the innovative NextOS platform to make sure our customers were able to quickly and easily control their phone settings from their computer without a hassle.  One of our small business customers’ favorite features is Auto Attendant – an amenity that allows small offices to portray a professional, big business appearance.

The Auto Attendant is an automated message that greets callers when they contact your line.  The most common set-up for a company’s Auto Attendant is to offer a simple menu that disperses callers to the appropriate department when they press a number on their keypad.  Nextiva offers you the flexibility to customize your Auto Attendant message however you feel fit for your business.

Watch the video below to see Jonathan Mann (@songadaymann) demonstrate just how easily Auto Attendant works!

To learn about how Nextiva’s cloud-based VoIP solutions could benefit your business, call 800.983.4289 or visit www.nextiva.com.


4 Step Guide for Choosing a VoIP Provider

Many businesses today are either thinking about making the move to cloud-based phone service or have already begun replacing their traditional phones with this more innovative solution.  Cloud-based phone systems, or VoIP (Voice over Internet Protocol), have been penetrating U.S. businesses over the past few years and are expected to be incorporated into approximately 80% of offices by next year.

If your company has not yet switched to VoIP, you probably have a lot of questions that you would like answered.  We are pleased to provide you with the below infographic to help make the decision process a bit easier!


Navigating Business Development

Business development can mean different things to business owners and managers. It depends on your company, product, service, or go-to-market strategy. One thing is consistent though – the need for sales. And ultimately, that’s the purpose of business development.

While multiple factors are part of your overall business development strategy – market segmentation, product research and development, sales channels, competitive influences, and financial and regulatory guidelines – without a solid brand identity, your evaluation of those factors can be in a constant state of flux. It’s like having a personality conflict – but with your business.

In fact, one of Bill Gates’ business secrets is “Optimize communication.” Seems like it worked pretty well for him, it can work for you too. So, here’s the challenge – you may not have the same level of resources to get started.

Business development on a budget requires a partner that understands who and where you are in your dream of bringing your business to life. It can start with something as simple as coordinating a reputable business phone system for your new organization.  Nextiva’s business VoIP solutions can help you navigate the path to business success and make you stand out from the competition.  With telephony features such as auto attendant, Nextiva Anywhere™, multiple call arrangement and custom ringback, your company will enjoy big business features at a small business price.

Visit www.nextiva.com or call us at 800.983.4289 to see how our unified communications can support your business venture!


Our Amazing Service™ Commitment

It’s no secret that the team at Nextiva is fanatical about delivering great customer support.  We abide by a commitment to our signature Amazing Service™ and love the daily thrill of making customers happy.   We’ve discovered that stellar customer support is just as important to the success of our business as the line of products that we offer.

When looking for new team members, we search for the most motivated, energetic and empathetic individuals that we can find.  During an employee’s first few weeks at Nextiva, they receive extensive training on not only our line of business VoIP products, but on effective listening skills, respect and sincerity towards others.  We strive to offer the most complete and customer-focused user experience for everyone we connect with – both inside and outside of our company.

A key to achieving Amazing Service: happy employees!  The Nextiva office is a casual and upbeat environment, which makes us enjoy coming to work each day.  We have an employee activity lounge with a pool table, video games, ping pong and board games that we are encouraged to use during our down time.  Bicycles are at our disposal to ride around the local neighborhood on our breaks, and we receive free breakfast every day and free lunch on Fridays!  With such fun surroundings, it’s easy to keep our employees positive and motivated.

Watch the video below to hear some Nextiva employees discuss their commitment to Amazing Service™, and let us help you select a business VoIP program that fits your needs by calling us today at 800.983.4289 or filling out a request form here.


Nextiva Rubik’s Cube Competition

A pivoting cube with stickers of white, red, blue, orange, green and yellow, the Rubik’s Cube is considered one of the world’s best-selling toys.  This 3D game features independently turning faces which allow players to mix up the colors; then solve the puzzle by returning each side to a consistent color.  Gaining mainstream popularity in the 1980s, fans found a thrill in the challenge of completing the twisty puzzle in the fastest time possible.

Here at Nextiva, we enjoy challenges and are always looking to add a little fun into our workday.  So when our senior management announced an office-wide Rubik’s Cube contest as part of our 4 year anniversary celebration, we were, of course, on board!  After weeks of practicing our solving skills during our downtime, there was a preliminary contest to see who had the fastest fingers.  Three winners were determined, who would then compete in the ultimate Rubik’s Cube showdown for the grand prize: an Apple iPad 3!  The three finalists were Marketing Director, Mary Miller; Support Representative, Stephanie Janke; and Support Representative Ely Winn.

Nextiva team members filled the employee lounge on June 28th, excited to watch the intense competition.  Check out this video to see who won!

Although we like to let loose and have fun, what Nextiva’s team is best at is providing you with award-winning business VoIP and outstanding Amazing Support™.  To adopt VoIP technology as the communications option for your business, contact Nextiva at 800.983.4289 or fill out a request form here.


The Evolution of the Telephone

The engineers at Nextiva are continuously developing new telephony technology to keep our customers connected in the most advanced ways possible.  With that in mind, we were inspired to take a trip back in time to examine how telephone communications came to be what they are today.  Kick back and enjoy our “Evolution of the Telephone” timeline.

 

  • 1800’s – Our flashback begins with the world’s first telephone: the liquid transmitter.  Two inventors, Alexander Graham Bell and Elisha Gray, both independently designed devices that could transmit speech electronically. Bell reached the patent office mere hours before Gray, and won the famous battle over the invention of the telephone when his patent was passed on March 7, 1876.  The first words that were reportedly transmitted through the telephone receiver were “Mr. Watson, come here.  I want to see you.” from Bell to his assistant, Thomas A. Watson.  By early 1877, the first official telephone lines were established as a part of Bell Telephone Company and the first regular telephone line was constructed between Boston and Somerville, Massachusetts.
  • Early 1900’s – The first telephone exchanges were performed by a switchboard throughout the late 1800’s and turn of the century.  Almon B. Strowger invented a telephone that could perform the first automatic telephone exchange and did not require an operator.  Although Strowger filed the first patent for a rotary dial phone in 1891, the dialing devices did not make their way into the Bell System until the 1920’s.
  • 1970’s-1980’s – Leaping decades ahead, we found ourselves with touchtone dialing and the first cordless phones by 1970.  A completely experimental picture-phone system was developed by AT&T to transmit images throughout a phone call.  Deemed too bulky and expensive, the idea was scrapped until later on being incorporated into a personal computer.  The ‘80s brought about a revolution in telephony communications with the first testing of VoIP service, caller ID and the introduction of the mobile phone.
  • 1990’s – Although the term “smartphone” had not been coined at the time of its release, the IBM Simon is considered the groundbreaking device that first combined telephone and PDA features.  The cell phone craze had hit the ground running with consumers quickly discovering the benefits of being accessible while on-the-go.
  • 2000’s – The technology throughout this decade advanced exponentially.  Mobile phones became more compact, offered high resolution screens and had more features than ever before.  VoIP technology expanded into businesses and applications, and text/voice/video software such as Skype allowed people to connect in even more ways.
  • 2012 – With innovative device features such as the iPhone 4S’s Siri and Apple iOS 6’s Maps and Passbook, we are relying on our cell phones for more and more each day, and fewer people use a landline phone from their homes.  We can now use our cell phones book plane tickets, find directions to a business or residence, shop for shoes, see what’s new on Facebook, share photos with the world, check your favorite team’s score, play interactive games with friends, find out tomorrow’s weather report, and much, much more!

We are excited to see what the next few decades bring about in terms of telephone and business VoIP communications and are looking forward to providing your business with the most robust, innovative features available on the market today. To experience Nextiva’s VoIP service with new NextOS technology, visit us online or call 800.983.4289


VoIP 101

Nextiva’s forte is providing VoIP, or Voice over Internet Protocol, telephone service to small and medium sized businesses.  But what exactly is VoIP, and how does it work?  We’re going to give you a quick break down, so you understand this how this communications technology was created – and where it’s going!

Developed in 2004, VoIP transforms phone calls into digital data by allowing subscribers to utilize broadband Internet access to make and receive calls.  VoIP has the ability to compress the sound on phone calls into data packets.  Within milliseconds, the data is sent over the Internet and converted back into sound for the recipient.  In other words, you have the ability to make calls through your Internet connection, rather than through a phone line – it’s that simple!

 

VoIP presents many benefits to consumers, including flexibility, functionality and – most popularly – cost efficiency.  Users are now able to make and receive local and long distance calls for a flat monthly fee, rather than paying for a per-minute program with a traditional phone service.   And with that reduced rate, they have the ability to handle more data over the Internet carrier, as opposed to traditional phone lines which only let two persons speak at a time.  VoIP service also offers customers the options to simply modify their phone settings on-the-go through a computer dashboard.

Although VoIP is relatively new, it has already achieved wide acceptance and use and is now one of the most hyped technologies in the communications industry.  Even more scientific advances in VoIP are expected over the next few years, and it is on course to replace the POTS (or Plain Old Telephone System) completely.  VoIP technology has been nothing short of revolutionary in the field of voice communications, and companies as large as AT&T have adopted VoIP services into their large networks to eventually go wireless.

To adopt VoIP technology as the communications option for your business, contact Nextiva at 800.983.4289 or fill out a request form here.




 
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