Archive for January, 2012


Success in 2011

As highlighted in the recent press coverage associated with Nextiva’s growth, 2011 was a great year. Here’s a quick breakdown of Nextiva’s key accomplishments in 2011:

* 2011 Internet Telephony Product of the Year (fourth year in a row)

* Implementation of “green” office principles throughout the company

* Continued partnership with CarbonFund (third year in a row)

* Best Places to Work by the Phoenix Business Journal

* Moved company headquarters to a 30,000 square foot space. Arguably the coolest office in Arizona (even the US!?!?)

* Top ratings by leading consumer ranking websites

* More than doubled number of employees, revenue and customer count for third straight year.

We have many great product enhancements set to release in 2012 and look forward to a great year.


The Most Popular Business VoIP Phones of 2011

As a business phone service provider we have many clients come to us in order to purchase phone equipment. Our pricing is competitive and since we launched, Nextiva has never made a profit on phone equipment. All VoiP phones are sold at or below cost. Business VoIP phones are a commodity that can be purchased anywhere, including Amazon and eBay. However, Nextiva clients that purchase their phones directly from Nextiva get a tiny advantage from the rest. Prior to shipping all phones, we manually configure the phones to the respective Nextiva account. Ultimately simplifying the setup the process.

2011 was a great year for Nextiva and lots of phones were sold. Here’s a quick breakdown of the most popular business VoIP phones sold in 2011. Hats off to Cisco and Polycom, both companies made great progress last year and we are excited to see what they have in store for 2012. Visit our Business VoIP Phones page to learn more about the phones we currently offer.

Business VoIP Phones Sold by Nextiva in 2011


Delivering Amazing service

Operating a business is not easy. Providing customer service is not easy.
Nearly all business owners can agree that a positive customer experience is valuable. A good experience leads to better retention, new customer referrals, an awesome reputation, and ultimately – a business to be proud of.
Nextiva delivers business phone and fax service to companies throughout the United States. While phone and fax services are critical and necessary utilities for businesses, there are plenty of companies that offer these services.
How often do you read or hear… “Save money on your phone bill. Crystal clear calls. Switch now.”
The reality is, Nextiva is in an industry (telecommunications) with some big players…. really big players. Competing on price and technology won’t get us very far (even though we do offer great features at an affordable price). We know we need “something” that makes us special. That “something” is our customer service. For us, it’s not just about customer service. It’s about delivering Amazing Service. Doing our best to exceed customer expectations every day. We will be the first to say we aren’t perfect at it, but we do our best at all times. Delivering Amazing Service is our mission and has been since day 1.
Since we are all about Amazing Service, we decided to spray paint it on one of the walls in our office.

Nextiva Office




 
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