According to Dan Sachar of Inzenka, a management consultancy firm, IP telephony adoption has increased 59 percent around small to medium-sized companies just over the last two years.
The study included 700 small and medium sized businesses and notes the potential for businesses employing 20 to 50 people. Larger businesses with over 500 employees generally already use IP technology (43 percent.) Even smaller businesses, with just five to 19 employees, are the firms less likely to currently use IP telephony. However, the survey also found that two-thirds of businesses with 20 to 100 employees plan on integrating IP telephony within the next two years.
IP telephony allows for more streamlined, efficient and more affordable communication by utilizing the internet. Voice calls, video conferencing, email and instant messaging can all be better integrated with one another if voice calls are transferred to an online method. In addition, businesses who frequently make long-distance or international calls can save a substantial amount of money but integrating IP telephony. Most systems can be set up with little to no additional equipment to make existing communication systems work with IP technology. Most IP telephony providers, such as Nextiva, offer a variety of plans and support systems for businesses looking to make the change.
It is inevitable that IP telephony is the future of business communication.