Smaller businesses often receive the most gains from a hosted VoIP PBX, particularly when the service is provided by a reliable VoIP solutions provider experienced in the small business market. Unlike an on premise conventional PBX, a VoIP PBX enables small businesses to greatly boost their customer service ability while maintaining affordable communications between multiple locations.
The revolutionary capabilities of a VoIP PBX operate directly through the corporate IP network and therefore are extremely easy to install and use. Given the virtualized nature of VoIP systems, electing to operate via a hosted VoIP PBX is highly cost efficient even for the smallest businesses; especially since there is no need for additional on premise infrastructure. Traditionally a PBX would require the business to dedicate a significant portion of their location to house bulky and hard to maintain equipment, in the case of a hosted VoIP PBX this equipment is both housed and maintained at the physical location of the provider and then virtually delved out to each business.
The intelligence of a hosted VoIP PBX provides it with the capability of transferring a high multitude of calls regardless of the location. Many businesses hold the Find Me – Follow Me feature offered on most VoIP PBXs in high regard, as this unique feature ensures that no call is left unanswered by routinely routing callers to whatever line happens to be freely accepting calls.
VoIP PBXs are designed to greatly enhance the small business communications experience, one of the greatest business enhancers is known as the automated attendant. This virtual receptionist is available round the clock to greet and direct all incoming callers in a professional and courteous fashion. With the use of a hosted VoIP PBX the need to employ additional staff to handle calls is eliminated and the potential for cost savings greatly increased.