Small businesses often look at VoIP communications as a way to leverage their existing infrastructure yet look past the benefits of upgrading their conventional telephones to a more technologically advanced IP phone.
While it is true that outfitting an entire business with IP phones can be a costly expense, there are a whole host of special features and tools included in most IP phone that make them a worthy investment. The justification lies in outlining the key features and ensuring that employees will make proper use of them. It is likely that the key features will differ between IP phones, but certain features when used correctly can have many significant advantageous benefits.
Some of the most beneficial IP phone features include:
Client Matter Code or CMC tracking: For professional service companies and those required to track client billable hours certain IP phones can associate inbound and outbound VoIP calling with preprogrammed billing or tracking codes. CMC tracking can record information such as call length or any other information that could be used later for accounting or billing reports.
Touch Screen Display: Most IP phones come equipped with a backlit, pixel-based, touch-screen display. This display allows for easy viewing of call monitoring or even streaming web information. The touch screen principles allow employees to access a number of applications in seconds simply by pressing the corresponding button.
Enhanced Voicemail: Enhanced voicemail through a VoIP provider allows employees on the go to access their voicemails over the Internet or receive the information as email attachments. Enhanced voicemail will notify recipients of new messages through a mobile phone, IP phone, pager, email platform or any other phone available.
Communication Control Features: Using an IP phones communication control feature allows businesses to redirect calls to cell phones or other office locations. Most administrative or managerial tasks that are not handled by the VoIP solutions provider can easily be interfaced through the use of communication control features.