Private Branch eXchange, or simply PBX, offers small to mid-sized businesses a simple and effective way to utilize the rich features of IP telephony without the management hassles and added stressors of a traditional telephone routing system.
A hosted PBX system delivers functionality as a service, available over the internet, using equipment located in the premise of Nextiva’s exchange.
Although IP telephony was once plagued by performance and quality issues, businesses are realizing that hosted PBX systems now offer advanced features and functionality over traditional TDB-based phone systems. Historically, the high costs associated with executing network upgrades and ongoing utilization, as well as acquiring and configuring PBX equipment, and supporting IP hardphones left a bitter taste for many organizations.
By shifting the telephony management and support responsibilities to Nextiva, hosted PBX permits businesses to experience the advanced functionality of IP telephony without the upfront capital investment and in-house technical support expertise normally required.
There is a wide variety of benefits in implementing a hosted PBX service. In addition to call routing, holds and transfers, and allowing multiple users to be reached from a single business number, a hosted PBX system also manages incoming calls that are not immediately answered. Services such as faxes, voicemail, automated messages, conferences and call recording are all available to hosted PBX consumers.
Hosted PBX offers many features, including:
The ability for a single number to be presented for the organization as a whole, despite a physical geographical distribution, including allowing employees to be connected from home using a traditional landline telephone, while still receiving the same features as any PBX user.
The elimination of the need for enterprises to manage or pay for on-site hardware maintenance and upgrades.
The supported integration of custom toll plans, including the allowance of intra company calls.
Integrated billing and accounting, and;
Direct Inward System Access, or the ability to access internal features from an outside telephone line.
Hosted PBX is a cost efficient and rewarding IP telephony option for many enterprises. Since it is a hosted system, there is no need to purchase expensive hardware, nor upgrade costs to budget for. Hosted PBX is a viable solution to corporations seeking to implement the most advanced technology, regardless of the enterprises size or scope.