July 28th, 2014

Mondays with Mike: Experts and Minions

While entrepreneurs strive to staff their companies with superstars, we all know that there’s usually one person who stands out – you know, the person that everyone (including you) calls when you’re stuck and need expert advice.  Since cloning people isn’t legal – and probably not cost effective, either – it’s easy to feel frustrated [...]

July 25th, 2014

Buzz vs. Staying Power: Creating a Customer Experience They Want to Come Back To

About this series: This series of articles from Nextiva will help you grasp of the essentials of customer service: the principles and guidelines that will serve you well in any era, regardless of trends, changing technology, and a constantly evolving customer base. Our guide is Micah Solomon, customer service and customer experience consultant, author, and [...]

July 24th, 2014

Desperate for Cash? Beware of These Lenders

One of the main results of the banking crisis that brought the Great Recession was a new law created to protect the consumer through the Consumer Financial Protection Bureau. Unfortunately, this has only moved the focus for predatory lenders to small businesses. Desperately seeking cash, these owners are now at risk of borrowing money for [...]


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July 23rd, 2014

5 Ways to Make Money Through Text Messaging for Your Small Business

It’s nearly impossible to go anywhere without seeing people using their smartphones to text, talk, use apps, or surf the web. More than 90 percent of the U.S. population has mobile phones, and those individuals spend 19 hours per day with the device at arm’s length (some even more!). If you’re not using text messaging [...]

July 22nd, 2014

Nextiva Tuesday Tip: 5 Customer Service Trends You Need to Know About

In the pioneer days, customer service at the local general store meant a friendly greeting and wrapping a purchase in brown paper tied with string. Today, customers’ expectations have become far more sophisticated—and so has customer service. Here are some of the top customer service trends today, as identified by Forrester Research, and what they [...]

July 21st, 2014

Mondays with Mike: 4 Steps To Taking Your Business On The Road

I’m a self-taught mobile business evangelist.  When I made the decision to convert the way I did business from the traditional, office-based model, I literally never looked back, at least not fondly.  Now, everything I need to conduct business is in my backpack, and I can work – quite easily, in fact – from anywhere [...]


July 18th, 2014

Does Business Etiquette Still Matter?

In recent years, business has become very casual. Gone are the work days of suits, stationary, big titles, corner offices, secretaries, and power lunches. Small business is now done through email, video chats, texting, meet ups, social media and casual attire. However, etiquette still matters in business and can be a competitive advantage for you. [...]

July 17th, 2014

Should salespeople be doing customer service?

This is a question of great importance to companies with 20 to 50 employees. While there are exceptions, companies with only a few employees don’t have the resources to allocate separate people to sales and customer service. Larger companies tend to divide up these roles, providing different training and compensation plans for employees that do [...]

July 16th, 2014

How to Lower Your Bounce Rate on Your Small Business Website

You have a beautifully designed website. Check. Targeted keywords on the website. Check. You have a way to capture email addresses on your website. Check. So why aren’t you getting more customers from your small business website? You might have a decent flow of people visiting your site, but if they’re not converting to sales, [...]



 
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