November 25th, 2015

Websites to Find New Employees for Your Small Business

Once you have determined that it will be beneficial to your business to begin hiring employees, where do you to start?  While its great to start delegating responsibility to other people, your next challenge is to find them. The days of putting classifieds in a newspaper are gone and word-of-mouth recommendations can only get you […]

November 24th, 2015

Five “New Normals” That Your Customer Experience Needs To Keep Up With

Here are five places where your customer experience may have fallen out of sync with what today's customers are looking for. Check the list and see where you stand.  It can make a real bottom-line difference today, and a sustainability difference over at least the next several years. 1. Good self-service options are a must: No matter […]

November 23rd, 2015

Mondays with Mike: Taking a Step Back from your Business

Most entrepreneurs I know – myself included – eat, sleep, and breathe our businesses, at least at the beginning.  It’s easy to see how it happens.  We start with nothing but a great idea and determination, and we nurture our companies.  We’re proud of what we’ve built, and we want to see it continue to […]

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November 20th, 2015

Why Online Reviews Are Flawed (and What to Do About It)

People have always placed a lot of credibility in the reviews of others. On Amazon, eBay, Yelp or TripAdvisor, when they read what other consumers have said about products and services purchased, they place a higher value on this than any direct advertising from the company. This should not be a surprise since consumers see […]

November 19th, 2015

Maintaining Strategic Vision by Staying Privately Held

Picture a cruise ship on the ocean. You are a crewmember, and your job is to steer the boat based on the captain’s orders. In the past, your ship grew in popularity by adjusting routes based on customer requests. On your most recent trip, customers asked the captain to go on an unexpected detour so […]

November 18th, 2015

How to Boost Your Business Over the Holidays

Once Halloween passes, it’s a mad dash to the year’s finish line, kicking off at Thanksgiving and moving through New Years. If you haven’t already started thinking about how you can utilize the holidays to your advantage, don’t wait any longer! Big box stores may have a stronghold on the holiday season but small businesses […]

November 17th, 2015

Nextiva Tuesday Tip: What’s the State of Service Today?

How well does your company’s customer service measure up? recently released a survey of nearly 2,000 global companies that are leaders in customer service. The study looked at common service benchmarks, service trends for the year ahead, and the factors that define high-performing customer service teams. Here’s what the survey uncovered about top-performing customer […]

November 16th, 2015

Mondays with Mike: The 15 Best Business Quotes

I’m a big fan of forging my own way, relying on my instincts (backed up by research, of course) to make my business decisions.  But there are times when it’s wise to heed the words of successful folks.  There’s a lot of wisdom in the following quotes: On Your Employees: Hire good ones and treat […]

November 13th, 2015

Never Stop Believing in the Importance of Every Single Customer

Sad but true: The level of focus and attentiveness that’s common when your business has only a few customers tends to slide when your five customers become 50, or 500, or a thousand. The commitment that you had in the early days to keeping close to your customers, with the high level of care and […]

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