November 26th, 2014

How to Plan Your Holiday Vacation While Keeping Your Business Running

The holiday season is upon us, and with that comes vacation time for many entrepreneurs. If you’re on the fence about shutting down your business while you go over the river and through the woods because you’re worried you’ll miss out on sales or opportunities, keep reading. You absolutely can take a vacation while keeping [...]

November 25th, 2014

Nextiva Tuesday Tip: How to Be Productive During the Holidays

Are you one of those small business owners whose holiday wish would be for “more hours in the day”? Even if you’re usually a model of efficiency, the holidays—with their hectic schedules, family visitors and employee vacation days—can throw everything off. How can you stay productive and still enjoy the holidays? Try these tips. Plan [...]

November 24th, 2014

Don’t Do This! 5 Mistakes You Can Avoid When Handling Your Staff

I’ve hired and fired enough people to know what works and what doesn’t in terms of managing staff.  When you’re dealing with people, things can be unpredictable, but I’ve learned a few lessons that always hold true.  Here’s my top list of things you should NOT do when you’re dealing with your staff. Expect the [...]

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November 21st, 2014

Improving Customer Service? Try These 4 Tech Tools

Author: Ramon Ray

Customer service can make or break a business, especially in an era of online reviews and social media. One post about a bad experience with your company can linger online for years, scaring away business and harming the professional reputation you’ve worked so hard to build. But technology can help businesses, too. A wide variety [...]

November 21st, 2014

Go Find the Thin Places in Your Business

When was the last time you felt inspired and then fundamentally changed your view of the business world? In the hustle and thickness of every day, it is rare to have a transformational experience. Most small business owners see their days as a list of to-do’s they must check off. Typically this provides nothing more [...]

November 20th, 2014

Everyone In Your Company Needs To Be Responsible For Complaints

Here’s an important question to ask yourself: Whom do you feel should be responsible for the customer experience at your company? How you (and others in your organization) answer this question can make or break your company. Here's my answer. Make everyone responsible for the customer experience.  Responsible for handling complaints. For suggesting improvements in [...]

November 19th, 2014

The Power of the Press Release

As a small business owner, you need as many tools in your marketing arsenal as possible. Press releases are an excellent resource for helping you reach more people online as well as attract the attention of journalists and bloggers. But you don’t need to hire a public relations professional to start leveraging press releases. Here’s [...]

November 18th, 2014

Nextiva Drive: The Cloud Storage Solution You’ve Been Waiting For

Nextiva is excited to announce the launch of Nextiva Drive, its complete cloud storage and sync service that allows you to access your important files anywhere, anytime. Perfect for businesses both large and small, Nextiva Drive is compatible with any desktop or mobile device, allowing you to sync your files in real-time across devices, seamlessly [...]

November 18th, 2014

Nextiva Tuesday Tip: What Do Customers Want From Your Customer Service?

Good customer service makes life better for your customers—but it also makes your profits better. Need confirmation of that claim? Check out the results from the latest Global Customer Service Barometer by American Express. Customers today don’t feel very positive about customer service in general. Maybe that’s why those who do get good service really [...]

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