October 9th, 2015

Secret Handshake? Why Rituals Are Critical to Your Business Culture

Does your company have a secret handshake? Probably not, but you may want to think about creating one. Look at any sports team and see the special things they do before, during and after a game. They prepare and celebrate in a way that is unique to them. I saw one of the best examples […]

October 8th, 2015

4 Tips on Mentoring Employees for Everyone’s Benefit

Author: Carol Roth

Without inspiration from a former boss, Amazon CEO Jeff Bezos might not be where he is today. In a mutual mentorship, Facebook CEO Mark Zuckerberg turns to Washington Post CEO Donald Graham for advice on being a CEO; Graham turns to Zuckerberg for social media advice. But effective mentorship does not have to apply only […]

October 7th, 2015

6 Ways to Strengthen Your Connection with Your Customers

Your first sale may feel like a huge validation of your vision, and your first passel of sales may leave you feeling confident. As much as you treasure sales though, it’s your customers that make your business run smoothly. While many of your customers will only buy from you once, other customers will give you […]

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October 6th, 2015

Flexible Work Environments: Today’s Workforce Wants Them

The standard 9-to-5 job is no longer the norm, it’s the exception. People want to be able to work when they want, where they want without sacrificing productivity. In order to do this, your business needs to utilize a variety of communications tools that allow for real-time communication between employees, teams and customers, no matter […]

October 5th, 2015

Become a Stage For Customer Interactions

In my last article, I discussed how to make it easy for your customers to share their impressions of your business. Today’s theme is related: helping customers connect with each other as they together experience your service.  While your business may be the star of your life, for your customers it represents something different.  It will never, […]

October 1st, 2015

5 Ways to Improve Your Communication with Your Customers

If you want to keep your customers happy and loyal, it isn’t enough to offer a groundbreaking new product or service anymore. The customer experience has to be memorable and surpass their expectations, and this starts with offering exceptional customer service. There are five key principles we subscribe to at Nextiva to ensure we are […]

September 30th, 2015

How to Implement Goal Setting in Your Small Business

I know what you’re thinking: I am tired of not moving things forward enough in my business. I’m here to tell you that the reason why this is happening is because you are not measuring yourself against business goals. Are you one of these people who says, “Why set goals if you never end up […]

September 29th, 2015

Is Speed the Best Way for Small Businesses to Attract Customers?

Author: Carol Roth

The fast casual business model enjoys continued success for a reason that goes beyond low prices: customers are busy people who see time as money. Every minute that they spend waiting for service is a minute lost to other daily activities. This same concept holds true for any business — from store-fronts to consulting services. […]

September 23rd, 2015

How to Retain Talented Employees In Your Small Business

In your business, your team is everything. Even if you follow the guidelines from my blog on how to hire your first employee on the best practices for hiring and interviewing candidates, some bad seeds will still find ways to slip through the cracks. It’s not just poor workers who will affect how your team […]

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