May 27th, 2015

The Difference Between Being an Entrepreneur and a Franchisee

If you’re planning to become your own boss, one option you might want to consider is becoming a franchisee. In a franchise everything’s already laid out for you in terms of the products you’ll sell and the marketing plan. Many people prefer becoming a franchisee over starting a business from scratch. Still, there are several […]

May 26th, 2015

Nextiva Tuesday Tip: Does Your Customer Service Automation Go Too Far?

Do you think crotchety senior citizens are the only people who still complain about not being able to talk to a live customer service rep? Think again. When a recent poll asked 1,000 U.S. consumers for their number-one customer service gripe, not being able to get from an automated phone system to a live person […]

May 25th, 2015

Mondays with Mike: 5 Changes The Cloud Will Force Your Business To Make

Whether we like it or not, change is inevitable.  Even though we know a change will ultimately be for the good, some of us have to be pulled kicking and screaming into the light of new technology and new practices.  So maybe you’re one of those folks who’s put off transitioning your business to the […]


Learn how Nextiva helps businesses everyday.

Our Panel of Leading Business Editors & Experts


May 22nd, 2015

Why your Business Loses Customer Focus as it Grows & How to Recapture It

The attention lavished on customers in the early days of a business tends to slide when your, oh, five initial customers became 50, and a thousand, and ten thousand. Back in those exciting, if stressful, early days, the level of detail you kept on each customer and prospective customer, the number of times you followed […]

May 20th, 2015

3 Keys to Writing a Powerful Mission Statement

Establishing your identity as a small business is a challenge. At first, you may be tempted to chase every dollar you think you can get in the attempt to bring in revenue, but the fact is that if you try to appeal to everyone, you will end up appealing to no one. It is important […]

May 19th, 2015

Nextiva Tuesday Tip: How to Take a Summer Vacation and Still Provide Great Customer Service

Do you want to take a summer vacation this year, but fear you can’t without your company’s customer service suffering? Perhaps you’re worried about how to handle employees’ requests for time off this summer and still provide great service. Your small business doesn’t need to suffer, nor do you and your staff need to sacrifice […]


May 18th, 2015

Mondays with Mike: Boost Your Bottom Line With Recurring Fees

Attracting and converting new customers is an important part of any business.  Revenue is the lifeblood of our companies, and it’s important to devote time and energy to ensuring we have a steady, fresh supply.  One source of revenue we shouldn’t overlook, though, is our existing customer base.  If we’re chasing down new clients without […]

May 15th, 2015

How to Build “Overnight Success”…Within a Decade

Author: Carol Roth

In a world where two clicks are too many and online purchases are about to arrive at our doors instantly via drones, we have taken the concept of instant gratification to a new level. Every new business owner envisions overnight success. But no amount of technology is likely to make up for patience and dedication. […]

May 14th, 2015

7 Ways to be More Memorable

Everyone wants to be remembered. When someone says your name, it’s a magic that can solidify any business relationship. Here is how to be successful at it: 1. Repeat their name. When you are introduced to someone, repeat their name back to them. This will prevent you from forgetting their name as soon as they say […]



 
Nextiva Logo

phone-icon Sales phone-icon Support
Nextiva
Nextiva is the leader in Business VoIP Services. Copyright 2015 Nextiva, All Rights Reserved,
Terms and Conditions, Privacy Policy, Patents, Sitemap