November 21st, 2014

Improving Customer Service? Try These 4 Tech Tools

Author: Ramon Ray

Customer service can make or break a business, especially in an era of online reviews and social media. One post about a bad experience with your company can linger online for years, scaring away business and harming the professional reputation you’ve worked so hard to build. But technology can help businesses, too. A wide variety [...]

November 21st, 2014

Go Find the Thin Places in Your Business

When was the last time you felt inspired and then fundamentally changed your view of the business world? In the hustle and thickness of every day, it is rare to have a transformational experience. Most small business owners see their days as a list of to-do’s they must check off. Typically this provides nothing more [...]

November 20th, 2014

Everyone In Your Company Needs To Be Responsible For Complaints

Here’s an important question to ask yourself: Whom do you feel should be responsible for the customer experience at your company? How you (and others in your organization) answer this question can make or break your company. Here's my answer. Make everyone responsible for the customer experience.  Responsible for handling complaints. For suggesting improvements in [...]

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November 19th, 2014

The Power of the Press Release

As a small business owner, you need as many tools in your marketing arsenal as possible. Press releases are an excellent resource for helping you reach more people online as well as attract the attention of journalists and bloggers. But you don’t need to hire a public relations professional to start leveraging press releases. Here’s [...]

November 18th, 2014

Nextiva Drive: The Cloud Storage Solution You’ve Been Waiting For

Nextiva is excited to announce the launch of Nextiva Drive, its complete cloud storage and sync service that allows you to access your important files anywhere, anytime. Perfect for businesses both large and small, Nextiva Drive is compatible with any desktop or mobile device, allowing you to sync your files in real-time across devices, seamlessly [...]

November 18th, 2014

Nextiva Tuesday Tip: What Do Customers Want From Your Customer Service?

Good customer service makes life better for your customers—but it also makes your profits better. Need confirmation of that claim? Check out the results from the latest Global Customer Service Barometer by American Express. Customers today don’t feel very positive about customer service in general. Maybe that’s why those who do get good service really [...]

November 17th, 2014

Mondays with Mike: Why Pivoting Can Kill Your Business

If you’re anything like me, you’re perpetually trying to improve your business.  I read a lot of material produced by other entrepreneurs to make sure I stay on top of trends and the most current research that can help me be a better business owner.  My companies are my babies, and I want to be [...]

November 14th, 2014

Great Customer Service Requires Effective Language

Your company, I expect, has put quite a bit of thought into the language used in your marketing campaigns and website. And quite a bit less thought into the words that your employees use directly with customers. At least, this is the pattern I encounter as a customer experience consultant. And it's a serious mistake, [...]

November 13th, 2014

3 Tech Tools That Make Your Small Business Seem Much Larger

Author: Ramon Ray

Businesses no longer are forced to lease office space and hire multiple employees to start and grow. Thanks to the many technology tools that are available today, even a one-person startup operating out of a home office can interact with clients and customers. Best of all, these tools are often affordable, utilizing the devices an [...]

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