December 18th, 2014

Four Crazy HR Ideas To Ignore – And Six Guiding Principles To Follow

Wrongheaded, even crazy, HR advice tends to be delivered emphatically, as if passed down from Moses, but that doesn’t make it any truer for the delivery. Misinformation–myths–about how to hire (or “select," which is the term I prefer) and treat employees can destroy your attempts at building a rich and sustainable corporate culture and can [...]

December 17th, 2014

Nextiva Customer Success Story: MaidPro

Nextiva customer MaidPro has a simple vision: to clean up North America. Their nationwide residential and commercial cleaning service brings trained professionals to rid customers of dirt at surprisingly affordable rates. Founded in 1991 in Massachusetts, MaidPro has recently franchised their cleaning business into offices across the country. The Nextiva team traveled to Boston to [...]

December 17th, 2014

5 Tax To-Dos to Wrap Up Before Year’s End

This time of year zooms by, and before you know it, it will be January. Waiting until then to get your business tax affairs in order can put you in a time crunch at the start of the year, so get started now to ensure you’re ready for 2015. Here are five things you can [...]

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December 16th, 2014

Nextiva Tuesday Tip: Recovering From a Customer Service Slip

How your small business recovers from a customer service slipup is one of the most important aspects of good customer service. Why? Because one bad customer service experience runs the risk of running your good reputation—even with loyal customers. Let me share an example. This holiday shopping season, I seem to be encountering an unusually [...]

December 15th, 2014

Mondays with Mike: Secure Your Data On The Cloud

I’ll be honest.  One of my biggest concerns about converting my business to run on the Cloud was the security of my information.  And lest you think I’m unduly concerned, you should know that I used to work in computer forensics.  My background in retrieving information that people most definitely didn’t want recovered has taught [...]

December 12th, 2014

How to Free Yourself from Ruts

Author: Carol Roth

“Choose a job you love, and you will never have to work a day in your life.” This may have worked for a philosopher like Confucius, but let’s get real. Even if you own your own business, it’s rare that your professional life is so perfect that you never feel like you’re working. In fact, [...]

December 12th, 2014

Yes, The Customer Is Wrong Sometimes. However…

Is the customer always right? For whatever reason, I'm asked this question more than any other. Doesn’t matter the forum, or the context: In interviews, keynote speeches, training sessions, seminars, workshops–it always comes up. So, here's my definitive answer. No. The customer isn’t always right. But you want to make her feel like she is. [...]

December 11th, 2014

3 Tools to Help Bosses Show Employee Appreciation

Author: Ramon Ray

As the economy continues to recover from the slowdown of the past few years, many employees have worked for years without pay raises. Attracting and retaining good employees will become increasingly hard for small businesses, who now face competition from larger employers who can offer perks. There is one way small business owners can gain [...]

December 11th, 2014

Where to Find Your Next Employee

Six years after the Great Recession, national unemployment is finally dropping. At 5.8 percent, it is the lowest since 2008. This poses a problem for small business owners who need to find the best people to fill open positions at their company. Unfortunately, posting jobs on various sites like Craigslist or Monster can bring in [...]

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