May 22nd, 2015

Why your Business Loses Customer Focus as it Grows & How to Recapture It

The attention lavished on customers in the early days of a business tends to slide when your, oh, five initial customers became 50, and a thousand, and ten thousand. Back in those exciting, if stressful, early days, the level of detail you kept on each customer and prospective customer, the number of times you followed […]

May 20th, 2015

3 Keys to Writing a Powerful Mission Statement

Establishing your identity as a small business is a challenge. At first, you may be tempted to chase every dollar you think you can get in the attempt to bring in revenue, but the fact is that if you try to appeal to everyone, you will end up appealing to no one. It is important […]

May 19th, 2015

Nextiva Tuesday Tip: How to Take a Summer Vacation and Still Provide Great Customer Service

Do you want to take a summer vacation this year, but fear you can’t without your company’s customer service suffering? Perhaps you’re worried about how to handle employees’ requests for time off this summer and still provide great service. Your small business doesn’t need to suffer, nor do you and your staff need to sacrifice […]


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May 18th, 2015

Mondays with Mike: Boost Your Bottom Line With Recurring Fees

Attracting and converting new customers is an important part of any business.  Revenue is the lifeblood of our companies, and it’s important to devote time and energy to ensuring we have a steady, fresh supply.  One source of revenue we shouldn’t overlook, though, is our existing customer base.  If we’re chasing down new clients without […]

May 15th, 2015

How to Build “Overnight Success”…Within a Decade

Author: Carol Roth

In a world where two clicks are too many and online purchases are about to arrive at our doors instantly via drones, we have taken the concept of instant gratification to a new level. Every new business owner envisions overnight success. But no amount of technology is likely to make up for patience and dedication. […]

May 14th, 2015

7 Ways to be More Memorable

Everyone wants to be remembered. When someone says your name, it’s a magic that can solidify any business relationship. Here is how to be successful at it: 1. Repeat their name. When you are introduced to someone, repeat their name back to them. This will prevent you from forgetting their name as soon as they say […]


May 13th, 2015

Why You Can Never Stop Learning in Your Small Business

Continuous learning is critical for entrepreneurs. As much as you may or may not have enjoyed school back in the day, the fact of the matter is that entrepreneurs cannot afford to stop learning. Staying sharp and on top of what’s happening in your industry is critical to long term sustainability.  You also need to […]

May 12th, 2015

Nextiva Tuesday Tip: Do Customers Hate Your Business?

Do your customers hate your business—not because of anything you’ve done, but simply because of what you do? For example, most of us dread going to the dentist, meeting with our accountants to prepare our taxes, or taking our cars in for repair. The best-case scenario is at least an hour of pain and suffering; […]

May 11th, 2015

Mondays with Mike: The Secret To Being More Productive

We’re positively obsessed with productivity.  We all want to do more in less time with better results.  We look for ways to be more efficient, more effective, and more profitable, all while trying to preserve some time for our lives outside work.  Should you doubt that we’re obsessed with effeciency, simply enter “productivity” on Amazon, […]



 
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