October 13th, 2015

Get Your Ecommerce Customer Service Holiday-Ready

The holiday shopping season is coming up quickly. If you have an e-commerce business, this time of year probably accounts for a huge proportion of your profits—so now is the time to make sure your website is prepared to deliver standout customer service for the holidays. Start by reviewing your e-commerce website from the point […]

October 12th, 2015

Mondays with Mike: 8 Ways To Keep Employees From Wasting Your Time

Though I’m on the road a lot, I love the days when I work from my office.  I get so much from my staff – inspiration, constructive criticism, and an excitement that only comes from pulling together to accomplish great things.  But we all know that putting people together in a workspace often leads to […]

October 10th, 2015

10.9.15 NextOS 3.0 Beta Release Notes

NEW For Users, you can now: Record a user’s incoming and outgoing calls with Call recording. Use Push to talk to set up intercom-like functionality between the user and others they speak with regularly on their phone system. Redirect the user's incoming calls to a specified number outside of the location's business hours using Group night […]

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October 9th, 2015

Secret Handshake? Why Rituals Are Critical to Your Business Culture

Does your company have a secret handshake? Probably not, but you may want to think about creating one. Look at any sports team and see the special things they do before, during and after a game. They prepare and celebrate in a way that is unique to them. I saw one of the best examples […]

October 8th, 2015

4 Tips on Mentoring Employees for Everyone’s Benefit

Author: Carol Roth

Without inspiration from a former boss, Amazon CEO Jeff Bezos might not be where he is today. In a mutual mentorship, Facebook CEO Mark Zuckerberg turns to Washington Post CEO Donald Graham for advice on being a CEO; Graham turns to Zuckerberg for social media advice. But effective mentorship does not have to apply only […]

October 7th, 2015

6 Ways to Strengthen Your Connection with Your Customers

Your first sale may feel like a huge validation of your vision, and your first passel of sales may leave you feeling confident. As much as you treasure sales though, it’s your customers that make your business run smoothly. While many of your customers will only buy from you once, other customers will give you […]

October 6th, 2015

Flexible Work Environments: Today’s Workforce Wants Them

The standard 9-to-5 job is no longer the norm, it’s the exception. People want to be able to work when they want, where they want without sacrificing productivity. In order to do this, your business needs to utilize a variety of communications tools that allow for real-time communication between employees, teams and customers, no matter […]

October 5th, 2015

Become a Stage For Customer Interactions

In my last article, I discussed how to make it easy for your customers to share their impressions of your business. Today’s theme is related: helping customers connect with each other as they together experience your service.  While your business may be the star of your life, for your customers it represents something different.  It will never, […]

October 1st, 2015

5 Ways to Improve Your Communication with Your Customers

If you want to keep your customers happy and loyal, it isn’t enough to offer a groundbreaking new product or service anymore. The customer experience has to be memorable and surpass their expectations, and this starts with offering exceptional customer service. There are five key principles we subscribe to at Nextiva to ensure we are […]

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