April 24th, 2015

Cloud Voice: Hosted Business Phone Service

You may already be using the cloud to store your documents and files, but did you also know you can use it for your phone service? It can save you a significant amount of money, increase your team's productivity, and provide unparalleled mobility so you can stay connected to your customers and business from anywhere.  What […]

April 23rd, 2015

Scenography: A Ritz-Carlton Secret For Creating A Magical Customer Experience

A frustration I have as a customer service consultant is the difficulty of convincing business leaders I work with to think in a less transactional, less fractured manner about the customer experience, to correct their misconception that improving independent pieces of the customer experience in isolation is sufficient, as if customers will logically tally up […]

April 22nd, 2015

5 Steps to Building a Successful Crowdfunding Campaign

It seems like nearly every day, there’s a new crowdfunding campaign or request for support that comes up. There’s a good reason for this, and that is: crowdfunding has become an exciting way for small businesses to build capital to launch a new business venture. If you’re not familiar with crowdfunding, it is the practice of […]

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April 21st, 2015

Nextiva Tuesday Tip: Why You Need Customer Service Meetings

Handling customer service is a 24/7 job for a small business, so it’s tempting to let regular meetings with your customer service employees fall by the wayside. Don’t. Meeting regularly with your team is essential to keeping your customer service stellar. Here are topics you and your team should discuss at your meetings: Weekly: Weekly […]

April 20th, 2015

Mondays with Mike: Take A Lesson From The Marketing Masters

There’s something to be said for trusting the experts, and also for taking the time to do a little research.  Rather than believing you have to come up with all the answers on your own, sit back and learn from the real masters of marketing.  Who are the folk you should pay attention to?  Read […]

April 20th, 2015

VoIP Speed Test: Is Your Network Ready?

Reliable Internet is essential to conducting business today. As a business professional, you need to be able to email, search for answers to your questions, back up and store your important files, collaborate with team members via virtual meetings, and even make and receive phone calls. In order for the various communication technologies your business […]

April 19th, 2015

What is Business Cloud Phone Service?

What is the Cloud? The “cloud” has been a hot term in tech for a while, but what is it? If you ask your grandmother, she may say it’s the white balls up in the sky. And if you ask a computer science engineer you may get a technical answer about servers, data centers and […]

April 17th, 2015

Millennials Are The Biggest Generation Of Customers In History (Here’s What They’re Looking For)

Here’s the story you already know. Millions of soldiers, sailors and airmen return from World War II to the embrace of millions of riveting Rosies, apparently very riveting, judging by the fruitful output of these couples during the postwar decades: 2.4 children per couple, the biggest generation America has ever seen. These kids, the Baby Boomers, […]

April 16th, 2015

Why Wanting to Be Mark Zuckerberg is Hurting Your Business

Many entrepreneurs dream of being Mark Zuckerberg, Oprah Winfrey, Steve Jobs or Barbara Corcoran. They want their company to be the next Google, Facebook, Instagram or WhatsApp. Unfortunately, this goal is actually hurting their business. I understand the romance of wanting to “be them”. I admire what these people and companies have achieved and how […]

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