February 27th, 2015

How to Make More Money without More Customers

Fable: A man who sold his farm and everything he owned to travel in search of diamonds in a foreign land. After he spent all his money, he lived in poverty for the rest of his life. One day, the successor of the man’s farm was out on the land and found diamonds that reflected […]

February 26th, 2015

Why Entrepreneurs Should Fake It Until They Make It

Author: Carol Roth

With the increasing popularity of business-casual attire, a great business suit is not as effective as it used to be in creating an impression of success. But projecting a successful appearance is still important when you want your business to attract customers and clients, as it creates a feeling of higher comfort and less risk […]

February 26th, 2015

Improve Your Company’s Customer Experience – By Thinking Like Steve Jobs

“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” This is a message that Steve Jobs would repeat, over and over and over. It means that the technology sold by Apple, or used by Apple in support of the customer experience, doesn't have to be […]


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February 25th, 2015

How to Choose a Bank for Your Small Business

One of the first things you need to do on your path to becoming your own boss is to open a business checking account. Now, you might think it’s best to keep your business account with the same bank where you have your personal accounts, but it’s better not to. Should your business fail and […]

February 24th, 2015

Nextiva Launches Zendesk-Integrated App

Nextiva and Zendesk have created the best customer experience. Ever. Your two favorite business tools have joined forces for an enhanced customer experience! Integrate your Nextiva cloud phone system with your Zendesk console to increase team efficiency, functionality, and productivity. The best part? The app is FREE to all Nextiva users who rely on Zendesk […]

February 24th, 2015

Nextiva Tuesday Tip: What Customer Service Benchmarks Should Your E-commerce Business Measure?

What type of customer service benchmarks should your ecommerce business be hitting? The E-Tailing Group’s 17th Annual Mystery Shopping Study has some insights. The survey, conducted at the end of 2014, studied 100 top retail websites for their best practices. When it comes to customer service, these are the benchmarks used and how you can […]


February 23rd, 2015

Mondays with Mike: 15 Email Mistakes To Eliminate

Given that many of us can conduct business without ever touching a piece of paper, email has become the single most important method of business communication.  Appointments, negotiations, confirmations, even billing can be handled via email, which means it’s more important than ever to ensure you’re communicating carefully and professionally.  Here are 15 mistakes you […]

February 20th, 2015

Improve Your Customer Service–By Letting Us See Your Tats!

Responding to tens of thousands of employee requests, Starbucks recently announced sweeping changes to its tattoo policy, now allowing customer-facing employees to exhibit them everywhere except on the employee’s face. (Previously, employees had to hide tattoos under long clothing, which as you can imagine made things uncomfortable in a long day working over hot steam.) […]

February 19th, 2015

10 Smart People You Need to Meet

I meet a lot of smart business people every day. This happens in person, over the phone, through email exchanges or on my radio show. Here are ten people that blew me away with their brilliance in 2014 (in alphabetical order). Dorie Clark: One look at Dorie and you know this branding expert is pure […]



 
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