September 4th, 2015

When Will the Next Recession Be?

The next recession may have started on August 24, 2015 when the Chinese stock market dropped another 7% and for a total of a 40% loss from its peak. That day, U.S. stock markets followed suit and plunged 1,089 points within minutes of the start of trading. The markets slightly recovered, but are still down […]

September 3rd, 2015

Seven Steps Toward Customer-Focused Culture Change

Changing the culture at your company isn’t easy (It’s not that it’s necessarily complicated, it’s just an awful lot of work). But culture change done right can transform your company into a customer-centric and employee-embracing company. Here are seven steps that will help get you there. Make the decision.  If you don’t make the decision to […]

September 1st, 2015

4 Tips to Improve the Effectiveness of Your Next Conference Call

As workforces become increasingly remote and colleagues are no longer located in the same office, conference calls are now a large part of every day life (that we often dread). For anyone that has participated in a conference call lately, they know this is how they typically unfold. But why succumb to this fate? With […]


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August 31st, 2015

Four Ways to Apply Brainstorming to Your Small Business Meetings

Author: Carol Roth

To avoid idea freeze, small businesses need to take advantage of the brain power of every person connected with a product or project. If you have experience or knowledge of brainstorming, you already know that the techniques can be a great way to solve problems and generate new ideas … if you can get past […]

August 28th, 2015

Shared Call Appearance: Make & Receive Calls From Multiple Devices

Cloud-based phone systems are feature-rich and provide endless opportunities to improve your business’s internal and customer communication. While some features may seem basic, they can revolutionize your productivity and efficiency. One of these features that is often underrated, but deserves more attention is Shared Call Appearance. Shared Call Appearance is a useful feature available with […]

August 27th, 2015

The Power of Crowd-augmented, Transparent Customer Support

Rather than solely rely on its employees to answer customer support inquiries, Applegate, the successful purveyor of humanely raised and slaughtered meats, openly crowdsources commentary and advice from other customers to answer these questions honestly, making use of a community software platform called “Get Satisfaction.” By using the feedback from customers who have already explored these […]


August 26th, 2015

6 Ways to Fix What’s Broken in Your Business

When you’ve been in business a while, it’s sometimes easier to bury your head in the sand than to deal with the issues at hand. You’re not doing your business any favors, however.  Look at these 6 scenarios, see what you can relate to, and take action to make positive changes for your company.  These […]

August 25th, 2015

Nextiva Customer Success Story: Ruscomp, Inc.

Who says that small companies can’t have the same communication features and systems that large corporations utilize? Not us! At Nextiva, we believe every business, no matter their number of employees or locations, can benefit from a cloud-based phone system. The flat monthly fee per user and minimal equipment needs make it an ideal solution […]

August 21st, 2015

Five Tips for Social Media Success with Your Customers

Here are five secrets to succeeding on social media even in the face of the most irate customer postings (though read all the way to #5 for how to avoid most such postings in the first place). 1. Reach out directly to online complainers. Suppose that you’ve spotted the following outrageous tweet about your firm: Company X […]



 
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