July 28th, 2015

Nextiva Tuesday Tip: Provide Proactive Customer Care

How proactive is your small business’s customer service? Even if your customer service reps are ready to respond to phone calls on the first ring, know all the answers and can solve every possible problem a customer may have, they could still be doing more. “Proactive customer care” is one of the top customer service […]

July 27th, 2015

Delegate — but Don’t Abdicate — with Service Providers

Author: Carol Roth

You hire accountants, lawyers and other professionals because they have specialized knowledge that you don't have. This means that you can count on them to do their work without supervision, right? Well, not so fast. Everyone makes occasional errors. As long as the name of your business appears on the paperwork, you have ultimate responsibility. […]

July 23rd, 2015

Advanced Call Routing with Nextiva’s Cloud-Based Phone System

Businesses are always looking for ways to maximize productivity and efficiency, while minimizing costs. It’s a balancing act that can be very hard to achieve, especially when factoring in customer service. Ensuring customers are not only happy, but loyal is the key to business success, and this can only be achieved by offering superior customer […]


Learn how Nextiva helps businesses everyday.

Our Panel of Leading Business Editors & Experts


July 22nd, 2015

Finding the Right Price Point for Your Product

Once you start a business, how do you know how much to charge? If your product is priced too high, it won’t sell. If it’s priced too low, you’ll be swamped with orders, and have such a small profit margin, it wont even be worth the effort. Finding the balance is the trick. What Goes […]

July 21st, 2015

Nextiva Customer Success Story: Progressive Medical Center

Progressive Medical Center is a national integrated medical clinic headquartered in Atlanta, Georgia. They cater to patients with a variety of medical conditions and each center contains a blend of MDs and naturopaths that work together to help patients identify the root cause of their symptoms. With plans to expand the number of locations in […]

July 20th, 2015

Mondays with Mike: 8 Ways To Alienate Your Employees

I recently ran into a friend of mine who works for a Fortune 500 company. He’s absolutely miserable, and while he’s been looking for another job, he’s been doing the absolute minimum he can to keep his boss off his back. He’s just marking time, and while he was running down the list of things he hates […]


July 17th, 2015

Your Customer’s at the Center of His/Her Own World (Make Sure They Feel at the Center of Yours)

There’s a lot of power for you as a service provider in creating the impression for your customer that she’s at the absolute center of your world. This is, in a sense, an illusion, because you have (I hope) a life of your own and (I’m hoping again) more than one customer to support. But […]

July 16th, 2015

Say Goodbye to Background Noise with Polycom’s Acoustic Fence Technology

At Nextiva our goal is to simplify business communication, and one of our long-time partners, Polycom, shares this goal. The well-known business phone manufacturer has released revolutionary new software for their Polycom VVX series phones that change the way Nextiva customers who use Polycom phones communicate. Polycom’s UC Software 5.3 release, which Nextiva was the […]

July 15th, 2015

The Lowdown on Small Business Bank Loans

Starting a small business is a costly endeavor. It’s rare that a business owner has so much cash saved that she doesn’t need any capital once the business really start rolling. One way to secure funding is through a small business bank loan. While bank loans are not easy to obtain, once you’ve been in […]



 
Nextiva Logo

phone-icon Sales phone-icon Support
Nextiva
Nextiva is the leader in Business VoIP Services. Copyright 2015 Nextiva, All Rights Reserved,
Terms and Conditions Privacy Policy Patents Sitemap