October 5th, 2015

Become a Stage For Customer Interactions

In my last article, I discussed how to make it easy for your customers to share their impressions of your business. Today’s theme is related: helping customers connect with each other as they together experience your service.  While your business may be the star of your life, for your customers it represents something different.  It will never, […]

October 1st, 2015

5 Ways to Improve Your Communication with Your Customers

If you want to keep your customers happy and loyal, it isn’t enough to offer a groundbreaking new product or service anymore. The customer experience has to be memorable and surpass their expectations, and this starts with offering exceptional customer service. There are five key principles we subscribe to at Nextiva to ensure we are […]

September 30th, 2015

How to Implement Goal Setting in Your Small Business

I know what you’re thinking: I am tired of not moving things forward enough in my business. I’m here to tell you that the reason why this is happening is because you are not measuring yourself against business goals. Are you one of these people who says, “Why set goals if you never end up […]

Learn how Nextiva helps businesses everyday.

Our Panel of Leading Business Editors & Experts

September 29th, 2015

Is Speed the Best Way for Small Businesses to Attract Customers?

Author: Carol Roth

The fast casual business model enjoys continued success for a reason that goes beyond low prices: customers are busy people who see time as money. Every minute that they spend waiting for service is a minute lost to other daily activities. This same concept holds true for any business — from store-fronts to consulting services. […]

September 23rd, 2015

How to Retain Talented Employees In Your Small Business

In your business, your team is everything. Even if you follow the guidelines from my blog on how to hire your first employee on the best practices for hiring and interviewing candidates, some bad seeds will still find ways to slip through the cracks. It’s not just poor workers who will affect how your team […]

September 22nd, 2015

Grow Your Business by Facilitating Social Sharing

In most commercial arenas today, sharing by customers is the order of the day.  Before a purchase decision is being made, while it is being made, after it has been made. In the travel industry, this change is particularly striking: there’s no longer a clear before, during and after. It’s all “during,” and the “during” […]

September 21st, 2015

10 Key Features & Advantages of Hosted Call Centers

Call centers are a key component of many large organizations, especially those that provide support to their customers. Traditional call centers are extremely costly to implement, with large capital investments and significant IT support required. Additionally, making changes to the system can be time consuming and extremely complicated. Businesses are always looking for ways to […]

September 16th, 2015

Adopting the Cloud While Mitigating Risk in Your Small Business

Once you decide to move some or all of your operations to the cloud, you may have concerns about risk and security. There are many benefits to adopting the cloud for your small business. The cloud provides instant access to data anytime, anywhere there is an internet connection. Cloud computing also offers scalable storage for files, […]

September 15th, 2015

Four Ways to Make Employee Peer Reviews Effective

Author: Carol Roth

Many employees and managers alike quake with fear when they learn that their company is implementing a system that involves peers in the performance review process. Employees see writing reviews as a waste of time, even as they foresee co-worker conflict in their futures. Recognizing that peer reviews are not typically accurate, managers see them […]

Nextiva Logo

phone-icon Sales phone-icon Support
Nextiva is the leader in Business VoIP Services. Copyright 2015 Nextiva, All Rights Reserved,
Terms and Conditions Privacy Policy Patents Sitemap