Small Business VoIP Phone Systems

The 25 Call Test provides us with a solid understanding of how a provider would deal with the everyday calling habits of a small business. In this case, Nextiva not only survived SearchForVoIP’s 25 Call Test but they excelled. We did not experience one dropped call or even the slightest hint of choppy sound on either end.

As an attorney in the Internet space, I was a bit hesitant about voip and its reliability but Nextiva changed my mind. Nextiva was easy to set up and its clarity is great. I’m recommending Nextiva to all my clients and colleagues.

Nextiva is an award winning managed phone service for companies that want the benefits of voip without the hassle of maintenance.

One Thing That Has Impressed Me About Nextiva…Customer Service Outsourcing customer service is something I can’t stand and I think that most people would agree with me on that one. I just get frustrated when I speak with an outsourced representative, it makes me feel that the company that I am paying for service just doesn’t care for their customers.

This is the first time I’ve ever used a system like this. The customer service has been fast and everything is working the way it should thanks to their setup department.

Since establishing the concept that developing an iPhone app was the way to go, we needed a phone system because using our cell phones all day wasn’t going to cut it. We have experience with startups, but this was our first iPhone app and the main thing we looked for when shopping for a phone provider was reliability. The last thing we want to occur is to be on the phone with Apple discussing our app then all of a sudden our phone drops. Since our app went live and a few weeks before the launch date, we were using the phones nonstop. I continue to use it without any drops and have been fortunate enough to have a strong cable connection coming through at all times. Having the ability for our calls to ring our cells when its late in the evening or out of the office is also a cool thing. The whole setup and getting started was a piece of cake. Nothing was too intricate or over our head, good support and well designed interface. We got some good numbers that were easy to remember. I shouldn’t take Nextiva for granted, since I just read that ooma had an outage for six hours on monday. Getting our 2 lines running for 60 bucks a month is a heck of a deal. We are so happy with Nextiva that we did not charge them for an advertising spot in our game, we wanted to spread the word about them thru the iNetMania game. They’ve been helpful and great to work with. With price always an issue these days but reliability being the most critical thing, Nextiva has been the right choice.

I first got started using Nextiva with their limited connect plan and it was a good fit at the time. I am a Realtor and was just starting when I signed up so I got one number from them and had all my incoming calls for the business ring the Nextiva line then forward off to my cell phone and office line. As time went on instead of using Qwest for the main phone line, I kept the number I had with Qwest and just switched the entire phone service from Qwest to Nextiva. The transition was easy and I tip my hat to their support staff. Instead of paying for the Nextiva plan and Qwest, I put everything together and Nextiva is all I use. I also did have them record the auto attendant greeting for me, which was free. For the type of business I have where I’m in the office half the day and the rest of the day I’m all over the city, it’s been the ideal solution.

Nextiva Service is great! I actually have a real person that is my account rep! Where do you find that anywhere these days!? I’m a small business and it does not matter how small or large of a company you are, they make sure you are satisfied and treated with first class service. It is worth every penny. I have and will keep recommending Nextiva for a small business solution!!