There are two different ways you can change your voice mail PIN code with Nextiva Connect.
From any phone:
To change your voice mail PIN on any phone you will first need to call your main business line or the direct dial number of a specific employee. Wait for your voice mail greeting to pick up. Once you hear your voice mail greeting, hit the * key. It will then prompt you for your current 4-digit voice mail pass code. The pass code default is 1234. Once the pass code is entered, you can follow the prompts to change your PIN from there.
To change your voice mail PIN from the online portal, sign in to your Nextiva connect account.
From there, click on Sites and then Employees. Then click the blue “voice mail” link next to the employee for which you wish to change the PIN. Towards the bottom of the page you can set your new voice mail PIN code. Keep in mind you have to click save changes at the bottom of the page for the new PIN to be activated.