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Posts Tagged ‘Rsquo’

How to Set Up: Do Not Disturb

If you don’t want your calls to be disturbed, you can send all incoming calls to your voice mail. The caller hears no rings, just your voice mail message. Once Do Not Disturb (DND) is active, all incoming calls will be forwarded to your voice mail. If there is no voice mail configured, all callers will hear a busy tone.


To activate this feature, form your phone you can:

  • Press the Do Not Disturb button on your phone. If your phone does not have a DND button, follow the instructions below.  
  • You can dial *78 to activate, or *79 to deactivate.

To activate this feature, form your Portal:

  1. Log into your Nextiva portal by visiting cp.nextiva.com. From this page type in you will need to type in your login credential and select login. 
  2. After logging in, click on “Incoming Calls” under the “Options” menu on the left side of the screen and under “Basic” select “ Do not Distrub”
  3. Then select On and press OK.  You should now see it say Do not Disturb-on.  

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I use CommPilot Express?

CommPilot Express allows a user to manage call routing settings based on four predefined profiles:

  • Available – In the Office
  • Available – Out of the Office
  • Busy
  • Unavailable

Each profile allows for different types of call management. To access your CommPilot Express settings:

  1. Log in to the user's Personal Web Portal
  2. Click on Incoming Calls under Options
  3. Click on CommPilot Express
Available – In the Office This is best used when you are in the office and are available to take calls. You can set another number to ring when you phone is called along with what should happen if you are busy or don’t answer.                               
 
Available – Out of Office This is used when you are available but are not at your desk. You can have calls forwarded from your desk phone to your cell phone or another phone you would answer. You can also leave it to go to voice mail but have it email you when a call comes in so that you can call them back.          
 
Busy When you are busy and don’t want to receive calls you can set your status to Busy. You can send all calls to voice mail, except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail.
Unavailable You can send all calls to voice mail except for numbers you specify and have those numbers forwarded to another phone. For example, if your boss calls your desk phone you could have that call routed to your cell phone so that you don’t miss his call but then all other calls would go to voice mail. You can also enable email notifications so that you know when you receive a voice mail. 

How to change CommPilot Express profiles There are three ways to change the CommPilot Express profile, using the Personal Web Portal, using the Voice Portal, or using the Toolbar if you have a NextOS Enterprise account. Using the Personal Web Portal is a simple as changing the drop down box at the top of the CommPilot Express page.

To use the Voice Portal, dial the Voice Portal from your phone(*62) and press option 2 to change your CommPilot Express profile. Lastly, if you have a NextOS Enterprise account, you can use the Nextiva Toolbar by selecting the desired profile from the CommPilot drop down.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I register my PBX to Nextiva’s SIP trunking server?

There are a few prerequisites before you register your local PBX to Nextiva’s SIP Trunking servers.

1.) It is required that you create a device within your Nextiva SIP Trunking Portal. Creating a device will generate a unique set of authentication details necessary for the PBX to register with Nextiva.

Step 1

  

2.) When creating the device within the portal, you will be asked to fill out information regarding the address where this device is located. This is critical as it is generating the E911 information associated with your local PBX.

Step 2

3.) In this step you will be asked to choose from one of two options.

  • Manually Enter
  • Randomly Generate. (Recommended)

This applies to the authentication details necessary for your local PBX to register or authenticate with Nextiva’s SIP trunking servers.

Step 3

4.) Now that the authentication details have been generated, you may register your local PBX to Nextiva’s SIP trunking servers by using the following information.

EXAMPLE OF A REGISTRATION STRING
AUTHORIZATIONNAME:AUTHORIZATIONKEY@trunking.voipdnsservers.com/AUTHORIZATIONNAME
(If we were to use the information used in the screenshot it would appear like this)
Register String : 828849783:610712364@trunking.voipdnsservers.com/828849783
HOST : trunking.voipdnsservers.com (This is Nextiva’s Host/Proxy Server)

5.) As each local PBX’s web interface and infrastructure will vary, there may be other details necessary to ensuring that the PBX is fully functional. The registration information above details the core-requirements necessary to register your PBX.
NOTE: Other PEER DETAILS may be necessary to ensure that the PBX is registered and functional :
Disallow=all
Allow=ulaw
Username=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Fromuser=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Type=friend
Secret=AUTHORIZATIONKEY (replace with the values generated from Trunking Portal)
Qualify=no
Maxexpirey=3600
Host=trunking.voipdnsservers.com
Fromdomain=trunking.voipdnsservers.com
Insecure=invite
Dtmfmode=auto
Session-timers=refuse
Defaultexpirey=60
Nat=no
Canreinvite=no
Context=from-trunk

6.) Create an Outbound Route for the Trunk to be accessed from
ROUTE NAME: A descriptive name for the route
OUTBOUND CID : AUTHORIZATION NAME (replace with the values generated from Trunking Portal)
DIAL PATTERNS : Typically, select all dial patterns except “information.” (Directory services are not supported through Nextiva SIP Trunking)
TRUNK SEQUENCE : Choose the name of the Trunk you created

7.) Create Extensions for the user’s phones
Choose Generic SIP Device when asked to select model of phone (if applicable.)
DISPLAY NAME : The name of the user assigned to the device
OUTBOUND CID : AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
DEVICE OPTIONS
SECRET : desired password for the exte4nsion
DTMFMODE : auto
CANREINVITE : no
CONTEXT : from-internal
HOST : dynamic
TYPE : friend
NAT : yes
PORT : 5062
QUALIFY : yes
DIAL :sip/TYPEXTENSIONHERE
MAILBOX : TYPEEXTENSIONHERE@device

8.) Create an Inbound Route for the DID of the Trunk
Select from your “Inbound Routes” section of your PBX and input the following information:
DID NUMBER : AUTHORZATION NAME (replace with the values generated from Trunking Portal)
DETECT FAXES : Set to NO

Note: With this information you should be able to register and provision your local PBX.

While Nextiva supports many different types of SIP Trunking devices we offer limited support regarding the physical application of entering the following information into the PBX. If you are experiencing challenges registering your PBX please contact the manufacturer of your PBX and provide the criteria listed above.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

Can I use an auto dialer with Nextiva SIP trunk sevice?

Note: Please keep in mind PBXs are managed by a resource at your company. Nextiva’s SIP trunk service is simply the means to establish a SIP connection for making and receiving calls. Beyond providing the SIP details and offering support on the initial authentication details, all other settings and troubleshooting is managed by your company’s IT resource.


Nextiva’s service allows auto dialer systems as long as the calls are for legitimate purposes and the ratio of calls does not exceed 1 call per 1 second. If your PBX or auto dialer software has a ratio setting, you will need to tune it so that no more than one call per second is dialing. Anything beyond a 1 call to 1 second ratio will result in call failure. Please note, although we allow auto dialers to be used, we aren't able to troubleshoot third party devices/software.

At this time Nextiva can only support this ratio, for not only our security but most importantly, our customers. Please see your PBX manual or your in-house IT technician for the steps to adjust calls to the Nextiva supported ratio.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I contact Nextiva’s Customer Service?

Nextiva’s Amazing Service support team can be reached at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Ask any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Can I use my computer while I’m on the phone?

Using a phone registered with Nextiva’s services will not prevent the user from using their computer.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is E911? What is the E911 fee?

E911, or ‘Enhanced 911’ is a fee charged to every customer and has been a service mandated for VoIP providers since 2005. Dialing 911 from your Nextiva phone will enable emergency services to locate your geographic location base on the info provided within your Nextiva control panel.

It is crucial that the address and location for each employee’s device is up to date at all times within your control panel.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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