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Posts Tagged ‘Reporting’

How do I view my call history reports?

To view call history reports, sign in to your Nextiva Connect account.

1. Once you are signed in, click on Reports.
2. You can choose which site to view history from and select all employees or individual employees.
3. You can select a date range, call type and convert the file to a .csv file.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How can I view my call history reports?

To view call history reports, sign in to your NextOS Portal.

After logging into the Nextiva portal, you will be able to view your employees’ call history.  From the account Profile screen on the left side of the screen, click on the Call History link.  The next screen will allow you to select your date range.  Once the date range has been selected, the employee list will appear.  Click on the employee you wish to review, and the call history will appear.

 

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.




 
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