If your current carrier releases your porting in numbers without advanced notice or you experience any problems with your number, please contact The Amazing Service Team as soon as possible. Please email us at email@example.com or Submit a Ticket, or give us call at 800.285.7995.
Once your porting request has been accepted for an exact porting date (called FOC), we will require 48 hours notice in order to cancel the order if necessary. To cancel your port in, please email us at firstname.lastname@example.org or Submit a Ticket, or give us call at 800.285.7995. To cancel a port away from Nextiva, […]
Due to the fluctuating volume of ports daily for each carrier, a specific time of day is not scheduled for ports to complete. Nextiva’s incoming ports are completed by 5:00 pm MST on the scheduled port date.
Nextiva uses hosted carriers to provide service for your numbers. If you are attempting to port away from Nextiva, your new provider will be working with one of our hosted carriers. Please note some of our numbers are under Nextiva’s name and address on our hosted carriers’ account. Please email our Office of the CEO […]
Nextiva can port your number as either a voice or fax number, it cannot be used as both.
If you have entered in the correct calling name but you aren’t showing the correct information on outbound calls, we may need to request this update at the carrier-level. Please Email Us with the following: Phone number(s): (that we are changing caller id on) Address: (required by some carriers to update caller id, but is […]
You will be responsible to pay your current provider and Nextiva for service during the porting process.
Nextiva uses hosted carriers to port in telephone numbers. We have inquired with all of our carriers, and essentially, it is because of the rate center (or prefix) this number falls into. We do not have a “footprint” in the geographical area and are not able to service these numbers. Unfortunately, there is nothing further […]
You must have a Nextiva account in order port your numbers to us. Please contact Sales at 800-799-0600 to get started. If you already have a Nextiva account, please email us at email@example.com, or Submit a Ticket. Please include the numbers you want to port and the carrier you are porting from and we will […]
To contact our team for information on porting, please email us at firstname.lastname@example.org, Submit a Ticket, or give us call at 800.285.7995. Please include the numbers you want to port and the carrier you are porting from and we will check portability for you.