Once your porting request has been accepted for an exact porting date (called FOC), we will require 48 hours notice in order to cancel the order if necessary. To cancel your port in, please email us at firstname.lastname@example.org or Submit a Ticket, or give us call at 800.285.7995. To cancel a port away from Nextiva, […]
Due to the fluctuating volume of ports daily for each carrier, a specific time of day is not scheduled for ports to complete. Nextiva’s incoming ports are completed by 5:00 pm MST on the scheduled port date.
Nextiva uses hosted carriers to provide service for your numbers. If you are attempting to port away from Nextiva, your new provider will be working with one of our hosted carriers. Please note some of our numbers are under Nextiva’s name and address on our hosted carriers’ account. Please email our Office of the CEO […]
If you have entered in the correct calling name but you aren’t showing the correct information on outbound calls, we may need to request this update at the carrier-level. Please Email Us with the following: Phone number(s): (that we are changing caller id on) Address: (required by some carriers to update caller id, but is […]
You will be responsible to pay your current provider and Nextiva for service during the porting process.