business voip

FIND ANSWERS TO YOUR BUSINESS VOIP AND UNIFIED COMMUNICATIONS QUESTIONS

System Status
Support Hours (AZ time zone)
Monday-Friday: 5am-6pm
Saturday: 9am-1pm
Toll Free: (800) 285-7995
Submit a Ticket

Posts Tagged ‘portal’

How to send a fax from the vfax portal

In addition to the flexibility of the e-mail service that Nextiva offers with vFax, we also offer a web portal for your faxing convenience. At www.nextivafax.com you can access up to six months of faxes and have the ability to send faxes directly from our web portal. Also, at the Nextiva vFax portal you will be able to change any settings that would be the most optimal for you and your business. With these simple steps you will be using the Nextiva vFax portal in no time.

From portal 

1. Start by going to www.nextivafax.com Click on the login link in the upper right-hand corner of the screen. This will take you to our system login page, type in your login credentials.

2. In the group of tabs on the top of the screen, click on send.This will bring you to the cover page info screen, where you can fill out your cover page that you will be sending. Fill out the fax number that you are faxing and the rest of the information that you would like to appear on the cover page. You can even add in notes that you would like to appear in the notes section of the cover page.  When you are finished with filling out the cover page, click on the next button in the upper right hand corner. This will take you to the attachment section.

3. In the attachment section, if you chose to attach an attachment click on the browse button and then you can chose which attachments from your computer to include. We support up to 10 files per fax. When you are finished attaching the documents you can hit the next button to go to the preview fax section.

4. In the preview section of you will see an example of what the fax cover page will look like before it fills in the information that you provided. In the preview page you can also see which attachments that you have uploaded for this fax. If you forgot something or want to change something you can click on the edit button, if you are ready to send your fax you can click on the next button.  

5. At this point, you will now have the chance to file your fax in a specific type or folder that you might have previously set-up, and you can add additional e-mails and fax numbers for this fax to be sent. When you are ready to send your fax, you can hit the send button. Your fax will now be sent out, from here you will have the option to send another fax, or send the same fax again. 

How to Setup Nextiva Anywhere User Level

Nextiva Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and unified set of features.This will allow you to move seamlessly to and from the devices you choice for this feature. You can now leave the office without leaving your business behind. 

Screen Shot 2014-01-14 at 8.17.04 AM

1.     Log into your Nextiva portal by visiting www.nextiva.com and clicking on the Customer Login found at the top right.

Screen Shot 2014-01-14 at 8.23.52 AM

2.     Once in your Nextiva portal select Call Control on the left hand side. Next, under advanced select Nextiva Anywhere. There should not be an area for you to enter in the cell phone number. Make sure you select Require Answer Confirmation and Use Nextiva-based Call Control Services

Screen Shot 2014-01-14 at 8.24.28 AM

3.     Selective Criteria can be set to forward or not forward calls based on a schedule. When in this tab click Add, type in your description and select the schedule you would like to be added to you Nextiva Anywhere feature. This will allow Nextiva Anywhere to work on your schedule. 

 

How do I record an auto-attendant greeting on my telephone?

If you are using our Connect product and don't have a microphone, we give you the ability to record the auto attendant greeting via your telephone with a few easy steps.

  1. Log into the Office Manager. You should have received your login from Nextiva when you signed up. In the case that you lost it, please contact Nextiva Support to reset it.
  2. Click on Default -> Employees under the Site left navigation bar.
  3. Click on Edit for the default employee that Nextiva creates for you when you sign up.
  4. Click on the Outside Line drop down box and check on the telephone number that you purchased when signing up.
  5. Click Save

You are now ready to make recordings! To record your greeting, simply pick up your telephone and call your Nextiva phone number. If you don't remember your phone number, you can get it by re-logging into your office manager at https://manage.nextiva.com.

If you want multiple greetings, you can do so by calling your number multiple times and leaving multiple voicemails. Once you are done with all your greetings, you can go ahead download them to your computer. You can do so by going to https://portal.nextiva.com. In most cases, you can use the same login as you did for your office manager. If you can't login with the same details, please contact Nextiva support for assistance.

  1. Once logged in, click on VoiceMail on the right navigation menu. You should see your voicemails you recently added. You can save them to your computer by clicking on the New Messages link.
  2. To save the recording to your computer, you can click on the speaker icon under Listen and click Save As.
  3. The last step is to upload your recordings to the Office Manager. Please go back to the office manager at https://manage.nextiva.com and click on the Auto Attendant link under Sites. Under the Greeting it gives you the ability to upload your own greeting. Click Browse, find the WAV file you downloaded from your portal (Usually called voicemail.wav) and click Save.

Once you save, your auto attendant now has a greeting! If you only have one DID, please make sure to remove your phone number from your 'Temporary' employee under 'Employees' and assign it to our Auto Attendant. If you have any questions or problems with uploading your own greeting, please contact Nextiva Support at support@nextiva.com

How do I register my PBX to Nextiva’s SIP trunking server?

There are a few prerequisites before you register your local PBX to Nextiva’s SIP Trunking servers.

1.) It is required that you create a device within your Nextiva SIP Trunking Portal. Creating a device will generate a unique set of authentication details necessary for the PBX to register with Nextiva.

Step 1

  

2.) When creating the device within the portal, you will be asked to fill out information regarding the address where this device is located. This is critical as it is generating the E911 information associated with your local PBX.

Step 2

3.) In this step you will be asked to choose from one of two options.

  • Manually Enter
  • Randomly Generate. (Recommended)

This applies to the authentication details necessary for your local PBX to register or authenticate with Nextiva’s SIP trunking servers.

Step 3

4.) Now that the authentication details have been generated, you may register your local PBX to Nextiva’s SIP trunking servers by using the following information.

EXAMPLE OF A REGISTRATION STRING
AUTHORIZATIONNAME:AUTHORIZATIONKEY@trunking.voipdnsservers.com/AUTHORIZATIONNAME
(If we were to use the information used in the screenshot it would appear like this)
Register String : 828849783:610712364@trunking.voipdnsservers.com/828849783
HOST : trunking.voipdnsservers.com (This is Nextiva’s Host/Proxy Server)

5.) As each local PBX’s web interface and infrastructure will vary, there may be other details necessary to ensuring that the PBX is fully functional. The registration information above details the core-requirements necessary to register your PBX.
NOTE: Other PEER DETAILS may be necessary to ensure that the PBX is registered and functional :
Disallow=all
Allow=ulaw
Username=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Fromuser=AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
Type=friend
Secret=AUTHORIZATIONKEY (replace with the values generated from Trunking Portal)
Qualify=no
Maxexpirey=3600
Host=trunking.voipdnsservers.com
Fromdomain=trunking.voipdnsservers.com
Insecure=invite
Dtmfmode=auto
Session-timers=refuse
Defaultexpirey=60
Nat=no
Canreinvite=no
Context=from-trunk

6.) Create an Outbound Route for the Trunk to be accessed from
ROUTE NAME: A descriptive name for the route
OUTBOUND CID : AUTHORIZATION NAME (replace with the values generated from Trunking Portal)
DIAL PATTERNS : Typically, select all dial patterns except “information.” (Directory services are not supported through Nextiva SIP Trunking)
TRUNK SEQUENCE : Choose the name of the Trunk you created

7.) Create Extensions for the user’s phones
Choose Generic SIP Device when asked to select model of phone (if applicable.)
DISPLAY NAME : The name of the user assigned to the device
OUTBOUND CID : AUTHORIZATIONNAME (replace with the values generated from Trunking Portal)
DEVICE OPTIONS
- SECRET : desired password for the exte4nsion
- DTMFMODE : auto
- CANREINVITE : no
- CONTEXT : from-internal
- HOST : dynamic
- TYPE : friend
- NAT : yes
- PORT : 5062
- QUALIFY : yes
- DIAL :sip/TYPEXTENSIONHERE
- MAILBOX : TYPEEXTENSIONHERE@device

8.) Create an Inbound Route for the DID of the Trunk
Select from your “Inbound Routes” section of your PBX and input the following information:
DID NUMBER : AUTHORZATION NAME (replace with the values generated from Trunking Portal)
DETECT FAXES : Set to NO

Note: With this information you should be able to register and provision your local PBX.

While Nextiva supports many different types of SIP Trunking devices we offer limited support regarding the physical application of entering the following information into the PBX. If you are experiencing challenges registering your PBX please contact the manufacturer of your PBX and provide the criteria listed above.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

How does E911 work with Nextiva SIP Trunk Service?

E911 service is included with your Nextiva SIP trunk service.

With Nextiva SIP trunk service, E911 information is stored on the Nextiva SIP trunk Portal login. E911 service allows you to call 911 with your SIP trunk service in case of an emergency.

To set E911 information on your Nextiva SIP trunk account, log in to your account. Once you are logged in, click Devices and then View Details.

From there, click Edit and you can enter the address for the location of your business. This is the location where authorities will go if there is an emergency.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up Nextiva Anywhere Group level

Nextiva Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and unified set of features.This will allow you to move seamlessly to and from the devices you choice for this feature. You can now leave the office without leaving your business behind. 

Steps to Set Up Nextiva Anywhere in Group Level

  1. In the NextOS Portal, click into the Group level. Select Services under Advance Settings and select Nextiva Anywhere.
  2. Under addresses, assign a main telephone number. This will be the number you dial when using Nextiva Anywhere.
  3.  Fill in the required criteria. For your Anywhere ID, use  @  prod .voipdnsservers.com

 

 

Steps to Set Up Nextiva Anywhere in Group Level

  1. In the NextOS Portal, select which user you would like to set up. Once the user is selected, click Services under Advance Settings and select Nextiva Anywhere.
  2.  Fill in the requested criteria and press OK.

Once you have completed these steps, call your main Nextiva Anywhere number from the device you selected.

  • You will be prompted to “Please enter the number from which you are calling, followed by the # Key.”
  • Then you will be prompted to please enter your pass code followed by the # key. Your pass code will be you 4-digit voice mail pass code.
  • Then you will be prompted to enter the destination digits. You will hear a dial tone.
  • Once you entered the number you want to dial, the call will connect and it will appear as though you are dialing from your Nextiva VoIP phone. The Caller ID will also show the same as your Nextiva VoIP.

If Nextiva is set up properly, when you receive an inbound call on your Nextiva VoIP phone it will ring your Nextiva Anywhere phone simultaneously.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
Nextiva Logo

Business VoIP Help Center

phone-icon(800) 799-0600 Sales phone-icon(800) 285-7995 Support
Nextiva is the leader in Business VoIP Services. Copyright 2014 Nextiva, All Rights Reserved,
Terms and Conditions, Privacy Policy, Patents, Sitemap