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Posts Tagged ‘Phone Setup’

How to Set Up: Counterpath Bria 3 with Nextiva

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information, locate Generic SIP Phone on the Device drop down menu.
  • Click Generate next to Authentication Password.
  • Copy down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your Bria.

 Phone Setup:

Ensure that the computer you have installed Counterpath Bria 3 on has a physical hardwire internet connection.  Wireless applications can lead to poor audio quality, depending on the strength of the signal.

Once your Bria 3 has been installed, run the application, (you will be required to input a License key before the application will run) and follow these steps:

  • In the top left you will see a drop down labeled Softphone, click softphone and select Account Settings.
  • In Account Settings fill out the required information under the tab Account

    • Account name: This can be anything.  Fill out something so that you can identify this account name in the future.
  • Under User Details:

    • User ID: Input the SIP Username from the employee that will be using this device
    • Domain: Input   prod.voipdnsservers.com:5062
    • Password: Input the Authentication Password from the employee that will be using this device
    • Display name: This can be anything.  This name will display when calling from Nextiva to Nextiva
    • Authorization name: Input the Authentication Name for the employee that will be using this device
  • Leave the Domain Proxy at default
  • Click the tab labeled Topology towards the top of the window
  • For Firewall traversal method: choose the None (use local IP address) radio button
  • Click OK to save all

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up X-Lite 4 with Nextiva

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Generic SIP Phone with the Device drop down.
  • Click Generate next to Authentication Password.
  • Copy down your SIP Username, Authentication Name, and Authentication Password so that you can use this information later during the setup of your X-Lite 4.

Phone Setup:

Ensure that the computer you have installed Counterpath X-Lite on has a physical hardwire internet connection.  Wireless applications can lead to poor audio quality depending on the strength of the signal.

Once X-Lite has been installed, run the application.

In the top left you will see a drop down labeled “Softphone”, click softphone, select Account Settings and follow these steps:

  • In Account Settings, fill out the required information under the tab Account.

    • Account name: This can be anything. Fill out something so that you can identify this account name in the future.
  • Under User Details

    • User ID: Input the  SIP Username  from the employee that will be using this device
    • Domain: Input  prod.voipdnsservers.com:5062
    • Password: Input the  Authentication Password  from the employee that will be using this device
    • Display name: This can be anything. This name will display when calling from Nextiva to Nextiva
    • Authorization name: Input the Authentication Name for the employee that will be using this device
  • Leave the Domain Proxy at default
  • Click the tab labeled Topology towards the top of the window
  • For Firewall traversal method: choose the None (use local IP address) radio button
  • Click OK to save all

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Add a Polycom Soundpoint IP 6000 Phone to Your Nextiva Account

soundstation-2w-lg-aBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 5000 6000 7000 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 6000 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.

The cord that comes with this phone should have a “Y” connector on it.

  • The top of the “Y” requires one end to connect to the LAN Port of the Polycom Soundpoint IP 6000 and the other top part of the “Y” will connect to a power source    (e. g. a wall outlet or power strip).
  • The bottom of the “Y” is required to be connected to an active Internet connection (e.g. Router, switch or internet wall port)
  • For more information, see the Polycom user manual, or contact Nextiva Support at (800) 285-7995. 

Phone Setup:

As soon as the connections are properly connected to the LAN port of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc6000/

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes, and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

 

 

How to Add a Panasonic KX-TGP550 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.panasonic Kx-TGP550

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Pansonic-KX-TGP-550 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit

Phone Pre-Setup:

The Panasonic KX-TGP550 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 6.5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Phone Setup:

Locate the base that you would like the handset to be synced with and press the ALL button. On the 500, this is a button located on the side of the base and it will say ALL.

Press and hold the ALL button for 4 seconds. The base will start beeping. Follow these steps:

  • On the handset, press OK. The phone will say "Please Wait" as it attempts to sync up. This should not take longer than 1 minute.
  • On the phone press the Menu key.
  • Using the joystick, scroll down to the icon that looks like a toolbox (IP Service), and press Select.
  • Press Select on Network setting. Then, scroll down and press select on Embedded web.
  • Highlight the word On and press Save.
  • Press Back to exit the embedded web menu.
  • Scroll to IP settings and press Enter.  The IP address should be displayed on the screen now

On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

This will prompt you for a username and password.

User name: admin

Password: adminpass

Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

On the left, click Provisioning Maintenance.

In the box labeled Standard File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-{mac}.cfg

In the box labeled Product File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-system.cfg

Once complete, press Save to submit changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

How to Add a Panasonic KX-TGP500 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.595753_KX-TGP550_Phone_Angle_cmyk

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Pansonic-KX-TGP-500 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Panasonic KX-TGP500 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 6.5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Phone Setup:

Locate the base that you would like the handset to be synced with and press the ALL button. On the 500, this is a button located on the side of the base and it will say ALL.

Press and hold the ALL button for 4 seconds. The base will start beeping.

  • On the handset, press OK. The phone will say "Please Wait" as it attempts to sync up. This should not take longer than 1 minute.
  • On the phone press the Menu key.
  • Using the joystick, scroll down to the icon that looks like a toolbox (IP Service), and press Select.
  • Press Select on Network setting. Then, scroll down and press select on Embedded web.
  • Highlight the word On and press Save.
  • Press Back to exit the Embedded web menu.
  • Scroll to IP settings and press Enter.  The IP address should be displayed on the screen now

On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

This will prompt you for a username and password.

User name: admin

Password: adminpass

Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

On the left, click Provisioning Maintenance.

In the box labeled Standard File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-{mac}.cfg

In the box labeled Product File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-system.cfg

Once complete, press Save to submit changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

How to Add a Panasonic KX-UT123 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

panasonic ut123b

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Pansonic-KX-UT-123 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Panasonic KX-UT123 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 9V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an internet jack on the wall) 

Phone Setup:

When you have the Panasonic properly plugged in it will boot up to “Please wait” (Followed by: Now Starting, Initializing Network, Connecting Server, Connection Error (90001) Check server and set it).

  • You will see a button on the bottom of the display labeled Setup, press the button that is corresponding to the option labeled Setup.
  • Use the arrow pad on the phone to scroll down to Network Settings and press Enter.  Scroll down to Embedded Web and press Enter.  Change this option to Yes.
  • Press Back to get out of “Embedded Web” and press Back to get out of Network Settings.
  • Scroll to Information Display and press Enter.  Scroll down to IP address and copy down the IP Address of the phone.

On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

This will prompt you for a username and password.

User name: admin

Password: adminpass

Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

On the left, click Provisioning Maintenance.

In the box labeled Standard File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-UT-123/UT123-{mac}.cfg

In the box labeled Product File URL input:

http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-UT-123/UT123-system.cfg

Once complete, press Save to submit changes.

Your phone should immediately display the name and extension of the employee assigned to the phone.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

How to Add a Polycom Soundpoint IP 7000 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

polycom-ip7000

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 5000 6000 7000 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 7000 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.

The cord that comes with this phone should have a “Y” connector on it.

  • The top of the “Y” requires one end to connect to the LAN Port of the Polycom Soundpoint IP 7000 and the other top part of the “Y” will connect to a power source (e. g. a wall outlet or power strip).
  • The bottom of the “Y” is required to be connected to an active Internet connection (e.g. Router, switch or internet wall port)
  • For more information, see the Polycom user manual, or contact Nextiva Support at (800) 285-7995.

Phone Setup:

As soon as the connections are properly connected to the LAN port of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc7000/

     

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Polycom 5000 Phone to Your Nextiva Account

Polycom_Soundpoint_IP5000_LeftBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 5000 6000 7000 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 5000 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.

The cord that comes with this phone should have a “Y” connector on it.

  • The top of the “Y” requires one end to connect to the LAN Port of the Polycom Soundpoint IP 5000 and the other top part of the “Y” will connect to a power source    (e. g. a wall outlet or power strip).
  • The bottom of the “Y” is required to be connected to an active Internet connection (e.g. Router, switch or internet wall port)
  • For more information, see the Polycom user manual, or contact Nextiva Support at 1-800-285-7995. 

Phone Setup:

As soon as the connections are properly connected to the LAN port of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, and then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc5000/

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Polycom Soundpoint IP 550 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

ip550 You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom-550 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 550 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 24V DC used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip) Note: The Polycom power cords have two parts that must first be connected.
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Phone Setup:

As soon as you connect the power cord to your phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/poly550/

     

    • Server Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

 

How to Add a Polycom Soundpoint IP 331 Phone to Your Nextiva Account

soundpoint_ip321_331__27553_zoomBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 321 331 335 (Your MAC Address) with the Device drop-down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 331 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 24V DC used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip). Note: The Polycom power cords have two parts that must first be connected.
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Phone Setup:

As soon as you connect the power cord to your phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc331/

    • Server Address is case sensitive.
    • To create periods, press *.
    • Forward slashes can be created by pressing #.
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Cisco SPA525G Phone to Your Nextiva Account

data_sheet_c78-508997-2Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location. 
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Cisco-525 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA525G requires a physical connection to a power source and an internet connection.  This model of phone does have wireless capabilities, but wireless is not recommended due to potential quality degradation from a wireless signal.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute then the phone is failing to connect to the network which means it is unable to establish an Internet connection.  If you receive this message then verify the phone has an Ethernet cord properly connected to an Internet connection and that the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

 

Phone Model List:

Select Cisco SPA525G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Status.
  • Once [9] Network is highlighted, press select.
  • Next, scroll down to [2] Network status, once highlighted, press select.
  • The IP Address of the phone will be listed next to IP Address:

     

     

     

    • Input the IP Address of the phone in the box labeled Enter Device IP Address on the Nextiva internet web page.
  • Click Provision Device and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 



 
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