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Posts Tagged ‘Phone Numbers’

How do I assign numbers to my trunk?

Nextiva’s online Trunking Portal makes it easy to assign phone numbers to you PBX for inbound call routing.  The following guide will walk you through assigning phone numbers to your trunking account for the first time.

1.)   Log into your Nextiva SIP Trunking Portal 

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk line where you wish to change the outbound caller ID.

3.)    Once you have selected the desired device, proceed to click Edit under the Device Phone Numbers section.

4.)   Once within the Device Phone Numbers section of your Trunking Portal, select the desired phone number to assign to your PBX and use the Assign button to move it to the Assigned Phone Numbers area.  Once all desired phone numbers have been added, click Submit to apply the changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Does Nextiva offer vanity phone numbers?

Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be a service we look into offering in the future but for now we have many various number options that we procure through our carrier partners.

The alternative option would be to port in your vanity number to Nextiva Connect. If you have a vanity number you’d like to port in, please email porting@nextiva.com, and we will check eligibility of the phone number and send you porting forms if applicable. You will receive a response from Nextiva within 24 to 48 hours.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

How do I update my Caller ID?

Nextiva makes it easy to assign multiple phone numbers to an existing trunking account.  If multiple phone numbers are assigned to a trunk line the user may want to change the Caller ID options periodically to show different outbound caller ID options.

NOTE : Nextiva’s SIP Trunking customers’ outbound caller ID is contingent on the AUTHORIZATION NAME generated within the Nextiva Trunking Portal being assigned to the PBX’s Outbound Caller ID setting.  Once this has been established, Nextiva makes it easy to change the outbound caller ID through the Nextiva Trunking Portal.

1.)    Log into your Nextiva SIP Trunking Portal at www.nextiva.com/customer-login.html

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk on which you wish to change the outbound caller ID.

3.)    After selecting the desired Device, choose “Edit” under the Outgoing Phone Number and Caller ID section.

4.)    Next, input the desired phone number and Caller ID name in the defined fields.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

Can I have a toll-free number for my vFAX account?

Yes, you can switch to a toll-free fax number any time you like. There is no additional usage fee associated with a toll-free fax number, and your customers aren’t charged long distance fees for faxing you.

To add a toll-free fax number to your account, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.




 
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