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Posts Tagged ‘Phone Number’

How to Set Up Call Forwarding


Call Forwarding Always – automatically forwards incoming calls to a different phone number, such as your home office or cell phone.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Always. Once selected, you can add or change the number where you want to send your incoming calls.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *72, then follow the prompts to enter the forward-to number. To deactivate this features, press *73.

Call Forwarding Busy – forwards your incoming phone calls when your phone line is busy and cannot receive another call. This feature can be used when you would rather have a secretary or coworker receive the call instead of going to your voice mail if your line is busy.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Busy. Once selected, you can add or change the number where you want to send your incoming calls.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *90, then follow the prompts to enter the forward-to number. To deactivate this features, press *91.

Call Forwarding No Answer – allows you to forward all of your calls to a phone number, instead of voice mail, whenever you do not answer your phone. This feature can be used when you would rather have a secretary or coworker receive the call instead of going to your voice mail if you are unable to answer the call.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding No Answer. Once selected, you can add or change the number where you want to forward your calls if you are unable to answer.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *92, then follow the prompts to enter the forward-to number. Deactivate this feature by pressing *93.

Call Forwarding Not Reachable – forwards calls to a different number when your device is not accessible by Nextiva.

If your telephone gets physically disconnected, or the telephone system does not have your information entered correctly, the call won't be lost; it will get forwarded to a different number that you specify. Note: The number to where you forward your calls must be permitted by your outgoing calling plan.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Forwarding Not Reachable. Click the On button, and enter the forwarding number to add.

Call Forwarding Power Outage – Nextiva voice services will not work during a power outage, as Nextiva's service requires an active Internet connection. However, within Nextiva's portal, there are features that allow for automatic forwarding in the event of a power outage.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Not Reachable. Click the On button, and enter the forwarding number to add.

For Office Manager accounts, after logging in to the Personal Web Portal, select Phone Settings on the left and then enter the forward-to number under Alternate Phone Number.

Call Forwarding Selective – automatically forwards your incoming calls to a different phone number when predefined criteria, such as the phone number, time of day, or day of week, are met.

This feature activates when certain conditions are met. These conditions include:

  • Phone number
  • Time of day
  • Day of week
  • Caller ID is Private or Unavailable
  • Holiday

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Selective. Click the On button and the forwarding number to add. Then, define the criteria based on the incoming caller's identity, ranges of digits, or time schedule.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press #76, then follow the prompts to enter the forward-to number. Deactivate this feature by pressing #77.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com. 

Note: If the incoming call does not match any of the criteria, normal call handling applies.

 

How do I record an auto-attendant greeting on my telephone?

If you are using our Connect product and don't have a microphone, we give you the ability to record the auto attendant greeting via your telephone with a few easy steps.

  1. Log into the Office Manager. You should have received your login from Nextiva when you signed up. In the case that you lost it, please contact Nextiva Support to reset it.
  2. Click on Default -> Employees under the Site left navigation bar.
  3. Click on Edit for the default employee that Nextiva creates for you when you sign up.
  4. Click on the Outside Line drop down box and check on the telephone number that you purchased when signing up.
  5. Click Save

You are now ready to make recordings! To record your greeting, simply pick up your telephone and call your Nextiva phone number. If you don't remember your phone number, you can get it by re-logging into your office manager at https://manage.nextiva.com.

If you want multiple greetings, you can do so by calling your number multiple times and leaving multiple voicemails. Once you are done with all your greetings, you can go ahead download them to your computer. You can do so by going to https://portal.nextiva.com. In most cases, you can use the same login as you did for your office manager. If you can't login with the same details, please contact Nextiva support for assistance.

  1. Once logged in, click on VoiceMail on the right navigation menu. You should see your voicemails you recently added. You can save them to your computer by clicking on the New Messages link.
  2. To save the recording to your computer, you can click on the speaker icon under Listen and click Save As.
  3. The last step is to upload your recordings to the Office Manager. Please go back to the office manager at https://manage.nextiva.com and click on the Auto Attendant link under Sites. Under the Greeting it gives you the ability to upload your own greeting. Click Browse, find the WAV file you downloaded from your portal (Usually called voicemail.wav) and click Save.

Once you save, your auto attendant now has a greeting! If you only have one DID, please make sure to remove your phone number from your 'Temporary' employee under 'Employees' and assign it to our Auto Attendant. If you have any questions or problems with uploading your own greeting, please contact Nextiva Support at support@nextiva.com

How do I assign numbers to my trunk?

Nextiva’s online Trunking Portal makes it easy to assign phone numbers to you PBX for inbound call routing.  The following guide will walk you through assigning phone numbers to your trunking account for the first time.

1.)   Log into your Nextiva SIP Trunking Portal 

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk line where you wish to change the outbound caller ID.

3.)    Once you have selected the desired device, proceed to click Edit under the Device Phone Numbers section.

4.)   Once within the Device Phone Numbers section of your Trunking Portal, select the desired phone number to assign to your PBX and use the Assign button to move it to the Assigned Phone Numbers area.  Once all desired phone numbers have been added, click Submit to apply the changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Does Nextiva offer vanity phone numbers?

Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be a service we look into offering in the future but for now we have many various number options that we procure through our carrier partners.

The alternative option would be to port in your vanity number to Nextiva Connect. If you have a vanity number you’d like to port in, please email porting@nextiva.com, and we will check eligibility of the phone number and send you porting forms if applicable. You will receive a response from Nextiva within 24 to 48 hours.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

How to Set Up: Virtual On-Net Extensions

Virtual On-Net Extensions allow you to have people that don't have phones or users to have extensions in the system. Calls can be placed and transferred to this extension, and they will route to the person's external number, such as a cell phone. When calls come in from their external number the Nextiva phone will show the internal extension and caller ID. This would, in effect, mask the external number and display the internal extension. These are extensions only and do not have any advanced call routing or voice mails (can’t set up a phone/device).

How to setup Virtual On-Net Extensions

  1. Login to the CP Portal. (link)
  2. Click on Groups
  3. Click on Search to pull up a list of all the groups on the account
  4. Select the group that will have the Extensions added to it
  5. Click on Virtual On-Net Enterprise Extensions
  6. Click Add
  7. Enter the last name and first name for the extension
  8. This will automatically populate the Calling Line ID fields, which then can be adjusted
  9. Enter the phone number that the extension will be forwarded to
  10. Enter the extension that will be assigned to the employee
  11. Select Virtual-On-Net from the Virtual On-Net Call Type drop down
  12. Click OK

How to add multiple Virtual On-Net Extensions at one time

You can click on Add Range from the Virtual On-Net Enterprise Extensions and put in a range of extensions that will be mapped to a range of external numbers. This is only useful if you have a range of contiguous external numbers to map the internal extensions to.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up Nextiva Anywhere Group level

Nextiva Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and unified set of features.This will allow you to move seamlessly to and from the devices you choice for this feature. You can now leave the office without leaving your business behind. 

Steps to Set Up Nextiva Anywhere in Group Level

  1. In the NextOS Portal, click into the Group level. Select Services under Advance Settings and select Nextiva Anywhere.
  2. Under addresses, assign a main telephone number. This will be the number you dial when using Nextiva Anywhere.
  3.  Fill in the required criteria. For your Anywhere ID, use  @  prod .voipdnsservers.com

 

 

Steps to Set Up Nextiva Anywhere in Group Level

  1. In the NextOS Portal, select which user you would like to set up. Once the user is selected, click Services under Advance Settings and select Nextiva Anywhere.
  2.  Fill in the requested criteria and press OK.

Once you have completed these steps, call your main Nextiva Anywhere number from the device you selected.

  • You will be prompted to “Please enter the number from which you are calling, followed by the # Key.”
  • Then you will be prompted to please enter your pass code followed by the # key. Your pass code will be you 4-digit voice mail pass code.
  • Then you will be prompted to enter the destination digits. You will hear a dial tone.
  • Once you entered the number you want to dial, the call will connect and it will appear as though you are dialing from your Nextiva VoIP phone. The Caller ID will also show the same as your Nextiva VoIP.

If Nextiva is set up properly, when you receive an inbound call on your Nextiva VoIP phone it will ring your Nextiva Anywhere phone simultaneously.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I update my Caller ID?

Nextiva makes it easy to assign multiple phone numbers to an existing trunking account.  If multiple phone numbers are assigned to a trunk line the user may want to change the Caller ID options periodically to show different outbound caller ID options.

NOTE : Nextiva’s SIP Trunking customers’ outbound caller ID is contingent on the AUTHORIZATION NAME generated within the Nextiva Trunking Portal being assigned to the PBX’s Outbound Caller ID setting.  Once this has been established, Nextiva makes it easy to change the outbound caller ID through the Nextiva Trunking Portal.

1.)    Log into your Nextiva SIP Trunking Portal at www.nextiva.com/customer-login.html

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk on which you wish to change the outbound caller ID.

3.)    After selecting the desired Device, choose “Edit” under the Outgoing Phone Number and Caller ID section.

4.)    Next, input the desired phone number and Caller ID name in the defined fields.

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

Can I have a toll-free number for my vFAX account?

Yes, you can switch to a toll-free fax number any time you like. There is no additional usage fee associated with a toll-free fax number, and your customers aren’t charged long distance fees for faxing you.

To add a toll-free fax number to your account, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.




 
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