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Posts Tagged ‘Panasonic’

How do I set a Static IP address on a Panasonic KT-UT123B phone?

Note: This guide is only compatible with the Panasonic KT-UT123B phones and additional Panasonic KT-UTXXX devices.

The first step when assigning a Static IP address to anything is to gather the information specific for the network it will be connecting to.

The information needed is as follows.

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)
  • Once we have the IP address information it’s time to input it into the Phone.Unplug and plug the power to the Panasonic phone. During the boot-up process press the Setup button before it completes.

    Once inside the Setup menu, use the directional pad to highlight the Network Settings option. With the Network Settings option highlighted press the Enter button on the screen or the center of the directional pad.

    After selecting the Network Settings option successfully, there should be a new list of available options. Network should be the first option on this list and should already be highlighted. Simply press Enter like in the previous steps.

    After successfully selecting the Network option, you should be directed to a new list of options. Using the directional pad, scroll down and highlight the STATIC option on the screen. Once highlighted press the Enter button again.

    Once inside the STATIC menu it will ask you to input the static IP address gathered at the beginning of this guide. The phone requires you to use 3 digits for each part of the static IP address you are entering. This means if you have the IP address of 192.168.1.5, you need to enter it into the Panasonic as 192.168.001.005.

    Once the static IP address has been entered in correctly, use the directional pad to scroll down. If this is done correctly the phone should display Subnet Mask.

    Follow the same steps as entering the static IP address. Repeat this for the Default Gateway and DNS Servers. Once all the static IP address information is entered in correctly press the Enter button. Reboot the phone, and it will boot back up using the programmed static IP address.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    What systems are compatible with Nextiva PBX?

    Nextiva can host to a variety of different PBX systems. Specifically, Nextiva caters to typically any “SIP PBX” option. Nextiva cannot directly support any analog-based PBX systems. Below, we have included a list of recommended PBX systems.

    With any PBX platform, it is necessary to have a local administrator capable of registering and connecting the PBX system to Nextiva’s trunking service.

    NOTE : Due to the multitude of available PBX systems capable of connecting to Nextiva’s SIP trunking service, our technical support is limited in nature to any features, setup or information relevant to ensure a fully functional PBX. Nextiva has information that will help you register your local PBX to our SIP service. Any questions regarding the functionality of the PBX would be better directed to the manufacturer of the PBX.

    PBX Systems capable of connecting to Nextiva’s SIP trunking service:

    • ASTERISK
    • FREEPBX
    • SwitchVox
    • TrixBox
    • Elastix
    • 3CX

    If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

    How to Add a Panasonic KX-TGP550 Phone to Your Nextiva Account

    Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.panasonic Kx-TGP550

    Nextiva Portal Setup:

    You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

    Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

    Assigning the Phone to an Employee:

    • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
    • Click Edit next to the employee you are trying to assign the phone to.
    • Scroll down to Assigned Devices and click Assign New Device
    • Under Device information locate Nextiva Pansonic-KX-TGP-550 (Your MAC Address) with the Device drop down.
    • Click Generate next to Authentication Password and finalize the setup by clicking Submit

    Phone Pre-Setup:

    The Panasonic KX-TGP550 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

    Checking your connections:

    • Power Port:  On the back of the phone there is a round port labeled 6.5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
    • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

    Phone Setup:

    Locate the base that you would like the handset to be synced with and press the ALL button. On the 500, this is a button located on the side of the base and it will say ALL.

    Press and hold the ALL button for 4 seconds. The base will start beeping. Follow these steps:

    • On the handset, press OK. The phone will say "Please Wait" as it attempts to sync up. This should not take longer than 1 minute.
    • On the phone press the Menu key.
    • Using the joystick, scroll down to the icon that looks like a toolbox (IP Service), and press Select.
    • Press Select on Network setting. Then, scroll down and press select on Embedded web.
    • Highlight the word On and press Save.
    • Press Back to exit the embedded web menu.
    • Scroll to IP settings and press Enter.  The IP address should be displayed on the screen now

    On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

    This will prompt you for a username and password.

    User name: admin

    Password: adminpass

    Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

    On the left, click Provisioning Maintenance.

    In the box labeled Standard File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-{mac}.cfg

    In the box labeled Product File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-system.cfg

    Once complete, press Save to submit changes.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    How to setup Voicemail

    How to setup Auto Attendant 

    How to setup Call Forwarding

    How to Add a Panasonic KX-TGP500 Phone to Your Nextiva Account

    Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.595753_KX-TGP550_Phone_Angle_cmyk

    Nextiva Portal Setup:

    You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

    Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

    Assigning the Phone to an Employee:

    • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
    • Click Edit next to the employee you are trying to assign the phone to.
    • Scroll down to Assigned Devices and click Assign New Device
    • Under Device information locate Nextiva Pansonic-KX-TGP-500 (Your MAC Address) with the Device drop down.
    • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

    Phone Pre-Setup:

    The Panasonic KX-TGP500 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

    Checking your connections:

    • Power Port:  On the back of the phone there is a round port labeled 6.5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
    • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

    Phone Setup:

    Locate the base that you would like the handset to be synced with and press the ALL button. On the 500, this is a button located on the side of the base and it will say ALL.

    Press and hold the ALL button for 4 seconds. The base will start beeping.

    • On the handset, press OK. The phone will say "Please Wait" as it attempts to sync up. This should not take longer than 1 minute.
    • On the phone press the Menu key.
    • Using the joystick, scroll down to the icon that looks like a toolbox (IP Service), and press Select.
    • Press Select on Network setting. Then, scroll down and press select on Embedded web.
    • Highlight the word On and press Save.
    • Press Back to exit the Embedded web menu.
    • Scroll to IP settings and press Enter.  The IP address should be displayed on the screen now

    On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

    This will prompt you for a username and password.

    User name: admin

    Password: adminpass

    Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

    On the left, click Provisioning Maintenance.

    In the box labeled Standard File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-{mac}.cfg

    In the box labeled Product File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-TGP-500/TGP500-system.cfg

    Once complete, press Save to submit changes.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    How to setup Voicemail

    How to setup Auto Attendant 

    How to setup Call Forwarding

    How to Add a Panasonic KX-UT123 Phone to Your Nextiva Account

    Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

    Nextiva Portal Setup:

    panasonic ut123b

    You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

    Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

    Assigning the Phone to an Employee:

    • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
    • Click Edit next to the employee you are trying to assign the phone to.
    • Scroll down to Assigned Devices and click Assign New Device
    • Under Device information locate Nextiva Pansonic-KX-UT-123 (Your MAC Address) with the Device drop down.
    • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

    Phone Pre-Setup:

    The Panasonic KX-UT123 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

    Checking your connections:

    • Power Port:  On the back of the phone there is a round port labeled 9V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip).
    • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an internet jack on the wall) 

    Phone Setup:

    When you have the Panasonic properly plugged in it will boot up to “Please wait” (Followed by: Now Starting, Initializing Network, Connecting Server, Connection Error (90001) Check server and set it).

    • You will see a button on the bottom of the display labeled Setup, press the button that is corresponding to the option labeled Setup.
    • Use the arrow pad on the phone to scroll down to Network Settings and press Enter.  Scroll down to Embedded Web and press Enter.  Change this option to Yes.
    • Press Back to get out of “Embedded Web” and press Back to get out of Network Settings.
    • Scroll to Information Display and press Enter.  Scroll down to IP address and copy down the IP Address of the phone.

    On a computer with access to the internet, open an internet browser (e.g. Internet Explorer, Safari, Mozilla Firefox).  In the address bar type in the IP address of the phone.

    This will prompt you for a username and password.

    User name: admin

    Password: adminpass

    Once you have logged into the web interface of the phone, press Maintenance in the top right corner.

    On the left, click Provisioning Maintenance.

    In the box labeled Standard File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-UT-123/UT123-{mac}.cfg

    In the box labeled Product File URL input:

    http://dm1.nextiva.com/dms/Nextiva_Service_Provider/Panasonic/KX-UT-123/UT123-system.cfg

    Once complete, press Save to submit changes.

    Your phone should immediately display the name and extension of the employee assigned to the phone.

    If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

    How to setup Voicemail

    How to setup Auto Attendant 

    How to setup Call Forwarding




     
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