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Posts Tagged ‘NextOS Setup’

How to Configure a Bria Softphone on an iPhone Device

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.


Nextiva supports a variety of different softphones with our Hosted SIP Service. We recommend Bria, which is a product made by Counterpath, a non-affiliated company. Bria is simply-designed and offers the functionality necessary to integrate with our NextOS platform. It also provides a module that is easy to setup and use.

NOTE : Bria is not compatible with all iPhone Devices. Please review the following list to ensure that your iPhone device is compatible with the Bria softphone software before purchasing the application.

System Requirements:

Voice / Messaging and Presence Add-On:

  • iPhone – 3GS, 4, 4S, or 5 running iOS5+
  • iPod – Touch (3rd generation+)

Video Calling Add-On:

  • iPhone – 4, 4S, or 5 running iOS5+
  • iPod – Touch (4th generation+)

1.) Our first step will include downloading and installing the Bria softphone on your iPhone device. There is a cost associated with this software and may be purchased through your Apple Store.

2.) Once the application has been installed, proceed to the set up process. There are few requirements that need to be completed within your Nextiva NextOS Portal before the softphone can be provisioned and register with Nextiva’s servers.

  1. An employee must be created within your NextOS Portal with an assigned extension
  2. A Generic SIP Device must be added to the NextOS Portal under Devices.
  3. The employee that was created must have a Generic SIP Device assigned to the employee under the Assigned Devices section. You can access this information by clicking EDIT next to the employee to which you wish to assign the softphone.

3.) Once you have opened the Bria application on your cell phone you will see an icon in the bottom right corner of the screen that appears as, Two Gear Sockets connected together. Select this icon to access the Settings Menu.

4.) At this point, you will see various options within the Settings Menu. From here, proceed by tapping the option labeled as Accounts.

5.)    At the top of the screen you will see an option labeled as ACCOUNTS +. Tap this option to begin creating a new account through your Bria Softphone.

6.)    Avoid selecting any of the predefined criteria of another provider. Proceed to select SIP Making Calls.

7.)    Here you will enter in information necessary to provision the Bria Softphone with information that can be obtained through NextOS portal. Have your employee information available before proceeding into the next steps.

  1. Account Name – Enter “Nextiva” or any description you would like to describe as your account name.
  2. Display As – You can enter anything in this field and will typically show up as an “internal caller ID setting” when dialing another employee or extension on your NextOS portal.
  3. Username – this was created when you established the employee on the Nextiva NextOS Portal. You can EDIT your employee and proceed to click on EDIT under Assigned Devices to obtain these credentials. Your username will be labeled as “SIP Username” on the NextOS Portal.
  4. Password – This will also be defined under the EDIT section of your employee on the NextOS Portal. If it is not clearly visible on the portal, select Reset Authentication Password and press the Generate button. Here a new password will be created, and before submitting, enter the defined criteria into your Bria Softphone.
  5. Domain – your domain should be listed as, prod.voipdnsservers.com:5062 when connecting your Bria Softphone to a Nextiva NextOS account.
  6. VM Number – Your voicemail number should be entered as 9999
  7. Proceed to click on “Account Advanced”
  8. Outbound Proxy – This should be listed as, prod.voipdnsservers.com:5062
  9. Authorization Name – The authorization name will also be obtained through your NextOS portal along with the information of the SIP username and Domain. In your portal this will be labeled as Authentication Name.
  10. At this time select the Back option and return to the Accounts Menu
  11. In the upper left-hand corner of the screen select the ACCOUNTS button
  12. Proceed by tapping the PREFERENCES button
  13. Within the “Mobile Data Network” turn the following two settings ON

i.      Use When Available

ii.      Allow VoIP Calls

  1. In the upper left-hand corner of the screen select the ACCOUNTS button to return to the “ACCOUNTS” page
  2. Select the blue arrow to the right of your Nextiva account
  3. At the top of the Menu select the button labeled as REGISTER
  4. The softphone will display registered knowing that all necessary credentials have been met
  5. Place a test call to confirm success by selecting the PHONE icon at the bottom of the Bria Softphone Menu

NOTE : Bria’s interactions will vary depending on connection via Wi-Fi, 3G & 4G. It is recommended using the Bria Softphone with a Wi-Fi or 4G connection, typically. However, 3G connections may not provide enough bandwidth to support a quality phone call, depending on the signal strength of your service provider. Data rates with your service provider may apply.

Still have questions?

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Add a Polycom VVX 400 Phone to Your Nextiva Account

Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Polycom-VVX-400

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device.
  • Under Device information locate Nextiva Polycom-VVX400 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom VVX 400 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to a power source and an Internet connection.
  • 48V Port: On the back of the phone to the left of the LAN port, there is a port label 48V. Please connect the Polycom-supplied 48V power adapter to this port.
  • Please ensure that the phone has the power cable plugged in to a working power source, and that the opposite end of the LAN cable is plugged into an active network.
  • For more information, see the Polycom user manual, or contact Nextiva Support at 1-800-285-7995.

Phone Setup:

As soon as the connections are properly connected to the LAN and 48V (power) ports of the phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the on-screen button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome! 10 seconds until auto boot”.

Press the on-screen button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the Headset and Speakerphone buttons (up and down, respectively) on the phone until you see Server Menu or Provisioning Server and press select.
  • Scroll down to Server Type using the Headset and Speakerphone buttons and press Edit.  Using the Headset and Speakerphone buttons again, adjust the server type until it displays HTTP, and then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/ucvvx400/

     

    • ‚ÄčServer Address is case sensitive
    • Periods can be created by pressing *
    • Forward slashes can be created by pressing #
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot. If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

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