You must have a Nextiva account in order port your numbers to us. Please contact Sales at 800-799-0600 to get started. If you already have a Nextiva account, please email us at email@example.com, or Submit a Ticket. Please include the numbers you want to port and the carrier you are porting from and we will […]
You do not have to provide a bill with your LOA as long as the information on the LOA is complete (and your current carrier and account number is provided to us). We may request a bill in the future, however, if there is additional information requested from the carrier. To avoid any prolonged ports, […]
The LOA you turn in to Nextiva must match what your current carrier has on file for your account in order to port your number. You may use your current carrier’s bill or contact your current carrier to verify your account information. Or you can request a CSR (Customer Service Record) from the losing provider.
The information on your LOA must match the exact authorized name, service address and billing telephone number that your current provider has on their customer service record (CSR). If there is a mismatch, your port request may be rejected. There is an example form attached to each LOA to assist you. For additional questions, please […]
Once you have faxed or emailed your LOA to Nextiva Porting (firstname.lastname@example.org), please allow 48 business hours for a confirmation response. Please note, porting generally takes 2 to 4 weeks to complete. If you have not received a confirmation email within 48 business hours of submission, please email us at email@example.com, Submit a Ticket, or […]