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Posts Tagged ‘Installation’

How to Add a Polycom Soundpoint IP 331 Phone to Your Nextiva Account

soundpoint_ip321_331__27553_zoomBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Polycom UC 321 331 335 (Your MAC Address) with the Device drop-down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Polycom 331 requires a physical connection to a power source and an Internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled 24V DC used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip). Note: The Polycom power cords have two parts that must first be connected.
  • LAN Port: On the back of the phone there is a port labeled LAN.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the LAN port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Phone Setup:

As soon as you connect the power cord to your phone the phone will attempt to power up.  The phone will go to a screen that says “Loading Application”.  The phone will say Cancel at the bottom of the display.  Press the button that corresponds to the Cancel option.

This will take you to a screen that says “Welcome!  10 seconds until auto boot”.

Press the button on the phone that corresponds to the Setup option and follow these steps:

  • You will be prompted to enter a password.  Input “456” using the number keypad.
  • Scroll down using the arrow pad on the phone until you see Server Menu or Provisioning and press select.
  • Scroll down to Server Type and press Edit.  Using the arrow pad, adjust the server type until it displays HTTP, then press OK.
  • It should now bring you to Server Address (if it does not, locate Server Address), press Edit.
  • Using the keypad input Server Address: dc.nextiva.com/uc331/

    • Server Address is case sensitive.
    • To create periods, press *.
    • Forward slashes can be created by pressing #.
  • Once the Server Address has been added, press OK
  • Press Exit to exit the Server Menu
  • Press Exit again to exit the Setup Menu
  • Press Save and Reboot to save the changes and reboot the phone.

The phone will attempt to boot up and configure to the settings of the employee assigned to the phone.  Please allow the phone a few minutes to boot.

Note:  If the phone displays could not contact boot server at any time then it is important to check that the correct MAC Address is assigned to the employee and that the Server Address was put in exactly as directed above.  Having a capital letter or a missing character can cause the phone to not connect properly.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Cisco SPA525G Phone to Your Nextiva Account

data_sheet_c78-508997-2Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location. 
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Cisco-525 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA525G requires a physical connection to a power source and an internet connection.  This model of phone does have wireless capabilities, but wireless is not recommended due to potential quality degradation from a wireless signal.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute then the phone is failing to connect to the network which means it is unable to establish an Internet connection.  If you receive this message then verify the phone has an Ethernet cord properly connected to an Internet connection and that the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

 

Phone Model List:

Select Cisco SPA525G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Status.
  • Once [9] Network is highlighted, press select.
  • Next, scroll down to [2] Network status, once highlighted, press select.
  • The IP Address of the phone will be listed next to IP Address:

     

     

     

    • Input the IP Address of the phone in the box labeled Enter Device IP Address on the Nextiva internet web page.
  • Click Provision Device and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Cisco SPA504G Phone to Your Nextiva Account

spa504gBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Cisco 504 (look for your MAC address) within the Device drop down menu.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA504G requires a physical connection to a power source and an internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. wall outlet or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute, then the phone is failing to connect to the network.  This means it is unable to establish an Internet connection.  If you receive this message, verify the phone has an Ethernet cord properly connected to an working Internet connection and the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

Phone Model List:

Select Cisco SPA504G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Network.
  • Once [9] Network is highlighted, press select.
  • The IP Address will be listed under [2] Current IP.
  • Input the IP Address of the phone in the box labeled Enter Device IP Address.
  • Click Provision Device, and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 



 
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