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Do you provide professional auto-attendant recordings?

Yes. With Nextiva will record one professional greeting for your business at no cost to you. Any additional recordings beyond that will be billed to your Nextiva account at $25 per each individual recorded file. We can record business greetings, voice mail messages and any other recorded messages you may need for your business. Nextiva recordings are done with a male or female voice, or you can use a computerized voice for the recording if you wish.

Below are some simple scripts and sample recordings of our voice talent:

  • Thank you for calling "business". We are so sorry to have missed your call.  To leave a message, please press 1. For an employee directory, press 2. For sales, press 3. For customer service, press 4. Again, thank you for calling and have a great day!”
  • You have reached "Business": the leader in _____. To reach our sales department, press 1. To reach etc.. Thanks again for calling, and have a wonderful day!”

Nextiva offers the following voice options for a professional recording:

Please send script requests and any other notes about your recording to support@nextiva.com, and we will reply with your attached professional voice recording within 24 to 48 hours. If you have any questions, ask an Amazing Service Team member here or email us at support@nextiva.com.  

I am unable to receive inbound faxes through my email.

Email to fax will allow a user to send fax via email and have that email converted to a fax and sent to a fax machine.

Troubleshooting inbound email problems:

Most email-to-fax issues are related to the how the email address is formatted.  Please try the following to help resolve any inbound email problems.

  • When sending a fax via email the phone number must always be 11 or 10 digits. (for example  18584278618@nextivafax.com or 8584278618@nextivafax.com) ; No dashes, spaces, periods.
  • Verify the email account that faxes are sending from is the primary email on the account.
  • Verify email domain is on the email allowed domain list below.
  • Verify the  attachment is a valid attachment type listed below.

Valid attachment types for email:

  • Image Files (TIFF, GIF, PNG, JPEG)
  • Adobe Acrobat Files (PDF)
  • Microsoft Office Files (DOC, DOCX, XLS, XLSX,PPT ,PPTX)
  • Printer File Formats (PCL, EPS, PS)
  • Internet Files (HTML, XML, XSL)
  • Text Files (TXT, RTF)

Current allowed email domains:

  • *.biz,*.co,*.com,*.edu,*.fm,*.info,*.net,*.org,*.tv,*.us,*academy.cc,*ephone.bz,*hotmail.fr,
  • *netmail.ws,yahoo.co.uk

Outbound notifications:

  • Make sure the user adds noreply@nextivafax.com to your address book or white list or emails to avoid SPAM filters.
  • Here are the IP Addresses to allow if there is a Firewall on the network:
  • fax.nextiva.com = 4.53.110.194
  • nextiva.com = 69.160.41.9
  • email from nextivafax.com = 4.53.110.198

 

How long can a greeting be?

An auto-attendant or voice mail greeting with Nextiva Connect can be no longer than 60 seconds. Keep in mind the recording must also be in the proper format.

All audio recordings for Nextiva Connect must be 60 seconds or less and in one of the below formats:

  • PCMU
  • .wav
  • 8 or 16 Bit
  • 8000 HZ
  • Mono

These are the only file formats accepted by Nextiva at this time.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What types of audio formats does Nextiva support?

For voicemail greetings, auto-attendant, and other audio functions, Nextiva supports the following file formats:

  • .wav formatted
  • μ-law, PCMU or G711μ
  • 8 or 16 bit
  • Mono
  • 8000 HZ

Please convert your recording file to one of these formats before uploading.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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