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Posts Tagged ‘Devices’

How do I assign numbers to my trunk?

Nextiva’s online Trunking Portal makes it easy to assign phone numbers to you PBX for inbound call routing.  The following guide will walk you through assigning phone numbers to your trunking account for the first time.

1.)   Log into your Nextiva SIP Trunking Portal 

2.)    Once you have gained access into your Nextiva Trunking Portal, select the device or trunk line where you wish to change the outbound caller ID.

3.)    Once you have selected the desired device, proceed to click Edit under the Device Phone Numbers section.

4.)   Once within the Device Phone Numbers section of your Trunking Portal, select the desired phone number to assign to your PBX and use the Assign button to move it to the Assigned Phone Numbers area.  Once all desired phone numbers have been added, click Submit to apply the changes.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is Tomato Firmware / QoS?

Tomato is a popular firmware that comes installed on some routers. It does the basics, but Tomato also offers a wide range of features, including VoIP favorite, bandwidth monitoring (QoS).

QoS

QoS, or Quality of Service, is a feature in some routers (and Tomato firmware) that allows you to allocate bandwidth to favor VoIP phones, for example. Essentially, the phones take bandwidth priority over all other devices, including computers. This usually helps maintain good call quality.

Why we use Tomato

Tomato has QoS that can allocate bandwidth by a percentage. Other services, including routers that can do this, are very pricey.

Devices

  • Linksys WRT 54 GL ~ We will set up Tomato
  • Netgear WNR 3500L V2 ~ We will not set up firmware.

We refuse to brick (break) a router we are unable to warranty. If you would like the proper Tomato firmware installed, we recommend you buy the router from Nextiva. Our routers come with Tomato pre-installed. 

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Add a Cisco SPA303G Phone to Your Nextiva Account

504gBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to whom you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device Information, locate Nextiva Cisco 303 (look for your MAC address) within the Device drop down menu.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA303 requires a physical connection to a power source and an internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone’s power.  Ensure there is a power cord connecting to a power source (e.g. wall outlet or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute, then the phone is failing to connect to the network.  This means it is unable to establish an Internet connection.  If you receive this message, verify the phone has an Ethernet cord properly connected to an working Internet connection and the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

 

Phone Model List:

Select Cisco SPA303G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Network.
  • Once [9] Network is highlighted, press select.
  • The IP Address will be listed under [2] Current IP.
  • Input the IP Address of the phone in the box labeled Enter Device IP Address.
  • Click Provision Device, and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

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How to setup Call Forwarding

 



 
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