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Posts Tagged ‘Conference Call’

How to Set Up a 3-way Conference Call on a Polycom Phone

You can create a conference (3-way) call with other parties using the conference feature on your Polycom phone. A conference call can be created with an active call or a call that is on hold (on the same line or from another line on the phone) by either pressing the More or Join soft keys on the display.

To start a conference (3-way) call:

  1. Call the first person or while you are on a current call. Note: You can either dial the number directly or search for the number in the Call Lists or in the Contact Directory.
  2. Press the Conference button on the phone or Confrnc soft key on the display to create a new call. Note: During a call the active call is placed on hold.
  3. Call the second party
  4. When the second party answers, press the Conference or the Confrnc soft key on the display again to join all parties to the call.
  5. To end the conference (3-way) call, press the END CALL soft key on the display or hang up.

Note: The other parties will remain connected together.

Note: You can split a conference (3-way) call by pressing the SPLIT soft key on the display screen. This will place both parties on hold.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to Set Up: A 3-way Conference Call on a Cisco Phone

  1. During an active call press the CNF soft key on the display screen. The active call will be placed on hold and a second line will be activated with a dial tone.
  2. Dial the second party’s phone number.
  3. Once the second party answers, press the CONF soft key again. All parties will be connected on the call.
  4. Once you hang up, the other parties will be disconnected, as well.

You can also conference a call on hold to an ACTIVE call:

  1. With an active call and one or more calls on hold, you can create a conference call between the 2 calls.
  2. Press the CONFX soft key during an active call.
  3. If you have only one call on hold, the conference call is connected between the active call and the call on hold.
  4. If you have multiple calls on hold, choose between the calls on hold you want to conference together by pressing that line button of the call on hold.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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