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Posts Tagged ‘Cisco’

How to Set Up: A 3-way Conference Call on a Cisco Phone

  1. During an active call press the CNF soft key on the display screen. The active call will be placed on hold and a second line will be activated with a dial tone.
  2. Dial the second party’s phone number.
  3. Once the second party answers, press the CONF soft key again. All parties will be connected on the call.
  4. Once you hang up, the other parties will be disconnected, as well.

You can also conference a call on hold to an ACTIVE call:

  1. With an active call and one or more calls on hold, you can create a conference call between the 2 calls.
  2. Press the CONFX soft key during an active call.
  3. If you have only one call on hold, the conference call is connected between the active call and the call on hold.
  4. If you have multiple calls on hold, choose between the calls on hold you want to conference together by pressing that line button of the call on hold.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to transfer a call on a Cisco SPA Phone

Once you are on an active call you have two options of transferring the call.  You can perform either a warm transfer or a blind transfer.

Warm Transfer:

A warm transfer allows you to talk to the person who will be receiving the transfer.  This way you can ensure the person receiving the transfer is available and ready for the call.

  • You can perform a warm transfer by pressing the button on the phone that corresponds to the word xfer displayed near the bottom of the screen while on an active call. *Don’t put calls on hold, just press xfer.
  • Once you have pressed xfer, you will need to input the extension or number of the person you will be transferring the call to and press dial.
  • When performing a warm transfer, you are required to wait until the receiving party answers the call.  Once you are connected to the receiving party, you can press the xfer button one more time to complete the transfer.

Blind Transfer:

A blind transfer allows you to send a call to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

  • You can perform a blind transfer by pressing the right arrow on the directional arrow pad, then pressing the button on the phone that corresponds to the word bxfer displayed near the bottom of the screen while on an active call. *Don’t put calls on hold, just press bxfer.
  • Once you have pressed bxfer, you will need to input the extension or number of the person you are transferring the call to and press dial.
  • This will immediately remove the call from your phone and send it to the extension or number dialed.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How do I set a Static IP address on a Cisco/Linksys phone?

Note: This guide is not compatible with the Cisco SPA525G phone.

The first step when assigning a Static IP address to anything is to gather the information specific for the network to which it will be connecting.

The information needed:

  • IP address the device will be assigned (ie. 192.168.X.X)
  • Subnet Mask (ie. 255.255.255.X)
  • Default Gateway/Routers IP address (ie. 192.168.X.X)
  • DNS Servers (Nextiva recommends using Google’s DNS: 8.8.8.8 & 4.2.2.2)

Once we have the IP address information it’s time to input it into the phone. To do this, you are going to want to press the Menu button  on the Cisco/Linksys phone. Scroll down to number 9 of the menu options. This option will be labeled as Network. Once the Network option is highlighted on the screen press the Select button.

 

Once Network is selected, the WAN Connection Type option of the phone will appear. By default the phone is set to DHCP. Press the edit button displayed on the screen of the phone.

After pressing the edit button, an option button should populate on the phone screen. Press the option button until you see Static IP on the phone screen.

When the phone displays Static IP for the WAN Connection Type press the ok button on the screen. Now the phone is ready to receive the information gathered at the beginning of this guide.

After pressing ok to set the WAN Connection Type a list of networking options will appear on the phone screen again. Using the directional pad  on the phone, scroll down until the Non-DHCP IP Address option is highlighted on the screen and press the edit button.

Once the edit option is selected the phone will allow you to enter the desired IP address gathered at the beginning of this guide. Note: Use the start button  for dots when entering IP addresses. Once the Non-DHCP IP Address is entered into the phone, press the ok button on the screen of your phone. (See Fig 2-6) Repeat these steps for the Subnet mask, Default Gateway, and DNS. Once all the information has been entered make sure you press the save button.  Then reboot the phone.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What systems are compatible with Nextiva PBX?

Nextiva can host to a variety of different PBX systems. Specifically, Nextiva caters to typically any “SIP PBX” option. Nextiva cannot directly support any analog-based PBX systems. Below, we have included a list of recommended PBX systems.

With any PBX platform, it is necessary to have a local administrator capable of registering and connecting the PBX system to Nextiva’s trunking service.

NOTE : Due to the multitude of available PBX systems capable of connecting to Nextiva’s SIP trunking service, our technical support is limited in nature to any features, setup or information relevant to ensure a fully functional PBX. Nextiva has information that will help you register your local PBX to our SIP service. Any questions regarding the functionality of the PBX would be better directed to the manufacturer of the PBX.

PBX Systems capable of connecting to Nextiva’s SIP trunking service:

  • ASTERISK
  • FREEPBX
  • SwitchVox
  • TrixBox
  • Elastix
  • 3CX

If you have questions regarding Nextiva’s SIP trunking solutions, please contact our Amazing Service team at 800-285-7995 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

How to Add a Cisco SPA525G Phone to Your Nextiva Account

data_sheet_c78-508997-2Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location. 
  • Click Edit next to the employee you are trying to assign the phone to.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Cisco-525 (Your MAC Address) with the Device drop down.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA525G requires a physical connection to a power source and an internet connection.  This model of phone does have wireless capabilities, but wireless is not recommended due to potential quality degradation from a wireless signal.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. Wall outlet, or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute then the phone is failing to connect to the network which means it is unable to establish an Internet connection.  If you receive this message then verify the phone has an Ethernet cord properly connected to an Internet connection and that the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

 

Phone Model List:

Select Cisco SPA525G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Status.
  • Once [9] Network is highlighted, press select.
  • Next, scroll down to [2] Network status, once highlighted, press select.
  • The IP Address of the phone will be listed next to IP Address:

     

     

     

    • Input the IP Address of the phone in the box labeled Enter Device IP Address on the Nextiva internet web page.
  • Click Provision Device and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Cisco SPA504G Phone to Your Nextiva Account

spa504gBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to which you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device information locate Nextiva Cisco 504 (look for your MAC address) within the Device drop down menu.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA504G requires a physical connection to a power source and an internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone power.  Ensure there is a power cord connecting to a power source (e.g. wall outlet or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute, then the phone is failing to connect to the network.  This means it is unable to establish an Internet connection.  If you receive this message, verify the phone has an Ethernet cord properly connected to an working Internet connection and the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

Phone Model List:

Select Cisco SPA504G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Network.
  • Once [9] Network is highlighted, press select.
  • The IP Address will be listed under [2] Current IP.
  • Input the IP Address of the phone in the box labeled Enter Device IP Address.
  • Click Provision Device, and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 

How to Add a Cisco SPA303G Phone to Your Nextiva Account

504gBefore you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account.

Nextiva Portal Setup:

You must associate the phone you are attempting to setup with an employee before it will be fully operational.  Make sure you have followed the steps outlined in “Adding a Phone to Your Nextiva Account” and “Creating an Employee” before continuing.

Log in to your NextOS Portal account.  Select NextOS for Account Type and enter the username and password that was provided in your welcome email.

Assigning the Phone to an Employee:

  • Once you have logged into your Nextiva Portal you will see Account Setup on the left-hand side.  Click View Sites & Employees, and then click Employees next to the appropriate location.
  • Click Edit next to the employee to whom you are trying to assign the phone.
  • Scroll down to Assigned Devices and click Assign New Device
  • Under Device Information, locate Nextiva Cisco 303 (look for your MAC address) within the Device drop down menu.
  • Click Generate next to Authentication Password and finalize the setup by clicking Submit.

Phone Pre-Setup:

The Cisco SPA303 requires a physical connection to a power source and an internet connection.  This model of phone has no wireless capabilities.  Ensure your phone is properly connected before attempting setup.

Checking your connections:

  • Power Port:  On the back of the phone there is a round port labeled DC5V used for providing the phone’s power.  Ensure there is a power cord connecting to a power source (e.g. wall outlet or power strip). Note: You may be required to connect the 2 pronged clip to the power supply of the power cord.
  • SW Port: On the back of the phone there is a port labeled SW.  This port is used to connect the phone to an Internet connection.  Ensure that there is an Ethernet cord going from the SW port to an active Internet connection (e.g. Router, Switch, or an Internet jack on the wall).

Powering Up Your Phone:

As soon as you connect the power cord to your phone the phone will attempt to power up.  Your phone will run through two screens, Initializing Network and Checking DNS before fully booting up to a screen that will display the date and time.

Note: If the phone is stuck on Initializing Network for longer than a minute, then the phone is failing to connect to the network.  This means it is unable to establish an Internet connection.  If you receive this message, verify the phone has an Ethernet cord properly connected to an working Internet connection and the alternate end is connected to the SW port.

Phone Setup:

On a computer with internet access, navigate to http://dc.nextiva.com/nextos.html from a web browser (e.g. Internet Explorer, Safari, Mozilla Firefox)

 

Phone Model List:

Select Cisco SPA303G from the phone model list.

Device IP Address:

  • The IP Address of the phone can be determined by pressing the menu key (this is a button on the face of the phone that looks like a page with a folded corner).
  • Scroll down using the arrow pad on the phone until you see something that says [9] Network.
  • Once [9] Network is highlighted, press select.
  • The IP Address will be listed under [2] Current IP.
  • Input the IP Address of the phone in the box labeled Enter Device IP Address.
  • Click Provision Device, and the phone will automatically reboot itself in a few seconds.

Once the phone has booted back to a screen displaying time and date, you must physically unplug the power of the phone and plug it back in.

The phone should configure itself to the employee you’ve assigned within 3 minutes.

Note: The phone’s display may not appear to be doing anything for 60 seconds or more during this process.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

How to setup Voicemail

How to setup Auto Attendant 

How to setup Call Forwarding

 



 
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