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Posts Tagged ‘Charge’

How do I change my credit card on file for my fax account?

To update the credit card on your vFAX account, follow these steps

  1. Log in to the vFAX Portal with your username and password.
  2. You will be required to enter your current password, and then a new password twice, plus your 4-digit security PIN and a security question.
  3. Once you are logged in, click on Manage Credit Card under the Credit Account menu on the left side of the screen. Here, you can modify your credit card information and billing address.
  4. To make a payment towards your account, click on Account Payment under the Credit Account menu on the left side of the screen. It will show your balance and its due date. To complete the payment, simply press Continue and your account's credit card will be charged.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What happens if I go over my minutes? How much will I be charged?

Depending on which Nextiva Connect plan you have, you may be charged a per-minute rate after going over your monthly minutes. Nextiva Connect Unlimited is the only plan where there is no limit to your number of minutes and no extra charge for incoming calls.

Nextiva Connect Unlimited
Local: Unlimited
Toll-Free: 4.5 Cents per minute

Nextiva Connect 500 Minutes
Local: 4.5 cents per minute beyond 500 minutes monthly
Toll-Free: 4.5 Cents per minute

Nextiva Connect 100 Minutes
Local: 4.5 cents per minute beyond 100 minutes
Toll-Free: 4.5 Cents per minute

*All Nextiva Connect plans charge 4.5 cents per minute for incoming toll-free calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com.

What is the charge for incoming toll-free calls?

The cost for all incoming toll-free calls is 2.5 cents per minute. There is no charge for outgoing toll-free calls.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

Do non-profit organizations pay tax?

Non-profit organizations are not required to pay taxes with Nextiva once the proper paperwork has been completed. If you’re a non-profit organization and have service with Nextiva, please send your W-9 to billing@nextiva.com.

Nextiva’s tax ID is 20-8820926.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is E911? What is the E911 fee?

E911, or ‘Enhanced 911’ is a fee charged to every customer and has been a service mandated for VoIP providers since 2005. Dialing 911 from your Nextiva phone will enable emergency services to locate your geographic location base on the info provided within your Nextiva control panel.

It is crucial that the address and location for each employee’s device is up to date at all times within your control panel.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com

What is the Regulatory Recovery Fee (RRF)?

RRF stands for “Regulatory Recovery Fee.” It is a fee charged to all phone customers and appears on your invoice every month. The fee is intended to offset certain costs incurred by Nextiva in providing you with phone service. These costs include supporting services such as state or local universal service, providing disability access and certain state and local sales, use and telephone taxes. As of March 12, 2013, the Regulatory Recovery Fee is $2.00 per phone line per month.

If you have any questions directly ask an Amazing Service Team member here or email us at support@nextiva.com




 
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